SnobBot Terms & Conditions

Last updated: 17 November 2025

These Terms & Conditions (“Terms”) govern your access to and use of (i) the SnobBot platform and services (Dashboard, Chatbot widget, SEO/audit tools, content-generation features) provided via snobbots.com (the “Platform” or “Services”), and (ii) any related content, modules, integrations, or APIs we provide (collectively, “Services”).

By using or accessing the Platform or Services, you agree to be bound by these Terms. If you do not agree, do not use or access the Platform.

1. Definitions & Interpretation

• “You” / “User” / “Customer / Client” — you, the individual or entity using the Services.
• “We / Us / SnobBot / Snob Monkey Ltd.” — the provider of the Platform and Services.
• “End-User(s)” — the users of your Chatbot or websites you deploy the Services on.
• “User Content” — content, data, prompts, uploads, text, documents, or information you (or End-Users) input via the Platform.
• “Affiliate / White-label / Reseller / Agency” — third parties who rebrand or resell SnobBot to their own clients under white-label agreements.
• Headings are for convenience; “including” means “including without limitation.”

2. Acceptance & Modifications

• We may update or change these Terms at any time. We will post the updated version on the Platform with a “Last updated” date. Your continued use of Services after changes constitutes acceptance of the new Terms.
• If you disagree with any material change, you may terminate your subscription/account and cease using the Services.
• We may also update underlying Services, features, or integrations. We are not required to provide backward compatibility for every change.

3. Eligibility & Account

• You must be at least 18 years old (or age of majority in your jurisdiction) to use the Services.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide true, accurate, and up-to-date information during registration and to keep it updated.
• You are responsible for all activity under your account, including by employees or End-Users you grant access to.

4. Services, Use & Restrictions

4.1 Use of Services

• We grant you a limited, non-exclusive, non-transferable licence to use the Services, subject to your compliance with these Terms.
• You may use the Chatbot widget, SEO/audit tools, content-generation modules, and Dashboard per your subscription plan and permitted feature set.

4.2 Prohibited Actions

You must not:

• Use the Services for unlawful, harmful, or malicious purposes.
• Reverse engineer, decompile, disassemble or attempt to derive source code of the Platform.
• Introduce viruses, malware, or other harmful computer code.
• Attempt unauthorized access to any feature, service, data, or other user’s data.
• Exceed usage quotas or limits imposed by your subscription.
• Resell or sublicense parts of the Platform except under a valid white-label agreement.
• Submit User Content that violates copyright, privacy, obscenity, or other laws.

4.3 Changes or Disruptions

• We may suspend or modify parts of the Services (for maintenance, upgrades, or security) with reasonable notice.
• We are not liable for temporary interruptions, unavailability, or third-party service issues beyond our control.

5. Fees, Billing & Subscription

• You agree to pay all fees associated with your subscription plan or add-on features.
• Subscription fees are typically billed in advance and non-refundable (unless otherwise stated).
• We may change pricing, plans, or fees with prior notice.
• If billing fails, we may suspend or terminate your access until payment is cleared.

6. Intellectual Property & User Content

6.1 Ownership by SnobBot

• The Platform, code, user interface, documentation, branding, and other materials (excluding User Content) are owned by SnobBot or its licensors and protected by IP laws.
• You do not acquire any rights in our IP beyond the licence granted to you under these Terms.

6.2 User Content License

• By uploading or providing User Content, you license us (and other permitted parties: affiliates, sub-processors) to use, store, reproduce, transmit, display, and perform derivative works of such content as necessary to provide and improve the Services (e.g. chatbot operations, embeddings, SEO analysis).
• You represent that you own or have permission to use all rights in User Content.
• We may remove User Content that violates these Terms or applicable law.

7. Confidentiality & Data Protection

• Each party will keep confidential information (business, technical, or user data) of the other.
• We process your data under our Privacy Policy, Cookie Policy, and Data Processing Agreement.
• When we act as data processor, we follow your instructions and applicable data protection laws (GDPR, UK GDPR, etc.).
• If you are an agency/reseller, you must ensure your own privacy policies and notices reflect your role as controller for your end-clients.

8. Warranties, Disclaimers & Liability

8.1 Warranties

• You warrant that you have legal capacity and rights to enter into this agreement.
• You warrant that your use of the Services and User Content will not violate the rights of any third party or applicable law.

8.2 Disclaimers

• The Services and Platform are provided “as is”, without implied warranties of merchantability, fitness for purpose, non-infringement, or availability.
• We do not guarantee particular results (e.g. conversion boosts, ranking changes) from using the Services.

8.3 Limitation of Liability

• To the maximum extent permitted by law, our total liability (including for negligence or breach) will not exceed the aggregate fees you paid in the 12 months preceding the claim.
• We are not liable for indirect, incidental, consequential, or special damages, lost profits, business interruption, or loss of data.
• These limitations apply even if we were aware of such damages or they were foreseeable.

9. Indemnification

You agree to defend, indemnify, and hold harmless SnobBot, its employees, agents, affiliates, and licensors against claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your breach of these Terms (including misuse of Services),
• Your User Content,
• Your violation of applicable laws or third-party rights,
• Your negligence or wilful misconduct.

10. Term, Suspension & Termination

• These Terms remain in force while you use the Services or hold an account.
• We may suspend or terminate your access for breach of Terms, non-payment, regulatory reasons, or abusive conduct.
• On termination, your right to use the Services ends immediately.
• We may retain certain data as required by law or to enforce these Terms; you may request deletion where applicable (subject to our Privacy Policy).

11. Dispute Resolution & Governing Law

• These Terms are governed by and construed in accordance with the laws of England and Wales (unless you have a stronger legal requirement in your jurisdiction), with exclusive jurisdiction in its courts.
• You and we will attempt to resolve disputes through good-faith negotiation.
• If unresolved, disputes may be resolved through arbitration (optionally) or court, depending on local laws.
• If any provision of these Terms is held invalid or unenforceable, it will be modified minimally or severed, and the rest remains in effect.

12. Miscellaneous

• These Terms, along with your subscription agreement and our Privacy/ Cookie / DPA documents, constitute the entire agreement regarding your access and use of the Services.
• If any clause is found invalid, that clause is severed and the rest survives.
• We may assign or subcontract these Terms (e.g. to service providers) so long as your rights are preserved.
• We may give notices via email or posting on the Platform; you agree to receive those.
• Waiver of any right under these Terms must be in writing.