SNOBBOTS.COM PLATFORM TERMS & CONDITIONS

Last updated: 07 August 2026

SECTION 1 – Introduction, Contracting Entity & Scope
1.1 About These Terms

These Platform Terms & Conditions (the “Terms”) govern access to and use of SnobBots.com, the SnobBots artificial intelligence software platform and the associated websites, dashboards, applications, tools, integrations, APIs, AI functionality and related services made available by SNOBBOT (collectively, the “Platform” or “Services”).

These Terms constitute a legally binding agreement between the person or organisation using the Platform (“you”, “your”, “Customer” or “User”, as applicable) and SNOBBOT SOLUTION – FZCO.

By:

creating an account;

purchasing or activating a subscription;

accessing the Platform;

using any Platform functionality;

accepting an order, proposal or subscription incorporating these Terms; or

otherwise indicating acceptance of these Terms,

you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.
1.2 Platform Owner & Contracting Entity

SnobBots.com and the SnobBots AI Platform are owned and operated by:

SNOBBOT SOLUTION – FZCO
IFZA Business Park
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates

Licence Number: 77651
Corporate Tax Registration Number (TRN): 105398497500001
Email: info@snobbots.ae
Platform: snobbots.com

SNOBBOT SOLUTION – FZCO is the legal entity providing the Platform and entering into these Terms.

References in these Terms to “SNOBBOT”, “SnobBots”, “we”, “us” or “our” mean SNOBBOT SOLUTION – FZCO unless expressly stated otherwise.
1.3 No Separate SnobBots Legal Entity

The names:

SnobBots;

com;

SnobBots AI Platform;

SnobBot; and

any associated product, feature or service names

may be used as product names, trading identities or branding. They do not represent a separate legal entity from SNOBBOT SOLUTION – FZCO unless expressly stated otherwise.
1.4 Scope of the Platform

SnobBots.com is an Artificial Intelligence and automation platform providing functionality that may include:

AI-powered chatbots;

website scanning and crawling;

chatbot training and knowledge bases;

website chatbot integration;

lead capture;

conversation management;

WhatsApp and messaging integrations;

SEO tools;

FAQ generation;

blog generation;

blog-idea generation;

website auditing;

analytics and reporting;

AI-generated content;

usage, token, character, message and credit management;

subscription and account-management functionality;

white-label functionality;

reseller functionality;

integrations with third-party services; and

other AI, automation, content, analytics or business tools introduced from time to time.

The precise functionality available to a User may depend upon:

the subscription plan;

purchased credits or allowances;

account type;

geographic availability;

technical configuration;

third-party service availability;

beta or experimental status; and

other Platform limitations.
1.5 Business & Consumer Users

The Platform may be made available to:

businesses;

companies;

organisations;

sole traders;

professionals;

agencies;

resellers; and

individual consumers where applicable.

Certain provisions of these Terms may apply differently depending upon whether you are acting in the course of business or as a consumer.

Where mandatory consumer-protection law applies, nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.
1.6 Acting on Behalf of an Organisation

If you create an account, purchase a subscription or use the Platform on behalf of a company, organisation or other legal entity, you represent that you have authority to bind that organisation to these Terms.

In that situation:

“you” and “Customer” include that organisation;

the organisation is responsible for use of the Platform by its authorised users; and

you represent that you have sufficient authority to accept these Terms on its behalf.

If you do not have such authority, you must not accept these Terms on behalf of that organisation.
1.7 Authorised Users

Customers may permit employees, contractors, agents or other authorised individuals to access the Platform where permitted by the applicable subscription or account configuration.

The Customer is responsible for:

determining who is authorised to access its account;

managing permissions;

maintaining appropriate account security;

ensuring authorised users comply with these Terms; and

activity undertaken through its account by authorised users.
1.8 Eligibility

Unless SNOBBOT expressly agrees otherwise, you must be at least 18 years old and legally capable of entering into a binding agreement to create a Platform account or purchase Services.

You must not use the Platform where:

applicable law prohibits you from doing so;

you lack legal capacity to enter into these Terms;

your access has previously been permanently terminated by SNOBBOT for serious misuse, unless we expressly authorise renewed access; or

your use would cause SNOBBOT to violate applicable law.
1.9 Platform Documentation

SNOBBOT may provide documentation, help materials, technical instructions, onboarding information, usage guidance and other materials concerning operation of the Platform (“Documentation”).

Users are responsible for following applicable Documentation when configuring and using Platform functionality.

Documentation may be updated as Platform functionality changes.
1.10 Related Policies

These Terms should be read together with the applicable:

com Privacy Policy;

com Cookie Policy;

AI Services & Responsible Use Policy; and

any additional order form, subscription terms, service description or contractual terms expressly incorporated into the agreement.

Relevant data-processing provisions will also form part of the contractual framework where SNOBBOT processes customer-controlled personal data on behalf of a Customer.
1.11 Data Processing Provisions

Certain Platform functionality allows Customers to submit, collect or otherwise process personal data relating to third parties.

Where SNOBBOT processes such personal data on behalf of a Customer, additional controller/processor obligations may apply.

Section 6 of these Terms contains the core contractual data-processing framework, including provisions addressing:

processing instructions;

confidentiality;

security;

subprocessors;

international transfers;

data-subject requests;

personal-data breaches;

deletion and return; and

compliance assistance.

Where applicable law requires additional contractual terms beyond those contained in these Terms, SNOBBOT and the Customer may enter into or incorporate additional data-processing provisions.
1.12 AI-Specific Terms

Because the Platform incorporates Artificial Intelligence, certain additional rules and limitations apply to:

prompts and inputs;

generated outputs;

chatbot responses;

AI-generated content;

website analysis;

automated processing;

prohibited AI uses;

output verification;

professional or high-risk use; and

third-party AI providers.

These matters are addressed within these Terms and are supplemented by the AI Services & Responsible Use Policy, which contains more detailed requirements governing the use of AI-enabled Platform functionality.
1.13 Changes to Platform Functionality

SNOBBOT may develop, modify, improve, replace, add or discontinue Platform features from time to time.

This may include changes resulting from:

technological development;

AI-model changes;

security requirements;

third-party provider changes;

legal or regulatory requirements;

customer demand;

commercial considerations; or

Platform development.

Material changes affecting paid Services will be handled in accordance with these Terms and any mandatory rights applicable to the Customer.
1.14 Previous Terms

From its effective date, this version of the Platform Terms & Conditions supersedes previous general terms published by SNOBBOT for SnobBots.com, except where:

a separate written agreement expressly continues to apply;

an order form contains expressly agreed additional terms; or

mandatory law requires otherwise.
1.15 Order of Precedence

Where multiple contractual documents apply and there is an inconsistency, the following order of precedence will generally apply unless expressly agreed otherwise:

a specifically negotiated and signed agreement or order form;

any applicable additional data-processing terms;

these Platform Terms & Conditions;

the AI Services & Responsible Use Policy; and

Platform Documentation.

The Privacy Policy and Cookie Policy describe SNOBBOT’s privacy practices and do not ordinarily override expressly agreed commercial terms, except where applicable law requires otherwise.
SECTION 2 – Account Registration, Security & Authorised Users
2.1 Account Registration

Certain Platform functionality requires a registered SnobBots account.

When creating or maintaining an account, you must provide information that is accurate, complete and reasonably current.

You must not:

create an account using false or misleading information;

impersonate another person or organisation;

create an account on behalf of an organisation without appropriate authority;

deliberately provide inaccurate billing or contact information; or

use account registration to circumvent a previous lawful suspension or termination.

SNOBBOT may require reasonable verification of account information where necessary for security, fraud prevention, legal compliance or Platform administration.
2.2 Account Ownership

An account belongs to the individual or organisation that has lawfully registered or purchased the relevant Platform access, subject to any applicable business, reseller, white-label or organisational account arrangements.

Where an account is created using an organisation’s details or on behalf of an organisation, SNOBBOT may reasonably treat that organisation as the Customer.

Disputes concerning control of an organisational account may require appropriate evidence of authority before SNOBBOT changes administrative access.
2.3 Account Credentials

Users are responsible for maintaining the confidentiality and security of their:

usernames;

passwords;

authentication credentials;

recovery information;

API credentials, where applicable;

connected-service credentials; and

other account-access information.

Credentials must not be intentionally disclosed to unauthorised persons.
2.4 Responsibility for Account Activity

Customers are responsible for activity conducted through their accounts by themselves and their authorised users, except to the extent that activity results from a security failure for which SNOBBOT is legally responsible.

Customers must take reasonable steps to prevent unauthorised access and misuse.
2.5 Authorised Users

Where a subscription or account configuration permits multiple users, the Customer may authorise employees, contractors, representatives or other personnel to use the Platform on its behalf.

The Customer is responsible for ensuring that each authorised user:

is legitimately authorised to access the account;

uses the Platform only within the permissions granted;

complies with these Terms;

complies with applicable Platform policies; and

maintains appropriate account security.
2.6 Administrators

Where the Platform provides administrative functionality, designated administrators may be able to manage aspects of an organisation’s account.

Depending upon available functionality, this may include managing:

users;

permissions;

chatbots;

subscriptions;

usage;

integrations;

billing information;

leads;

conversations;

settings; and

other account resources.

Customers are responsible for selecting appropriate administrators and managing their authority.
2.7 Removal of Authorised Users

Customers should promptly revoke or modify Platform access where an authorised user:

leaves the organisation;

changes role;

no longer requires access;

loses authority to act for the Customer; or

presents a security or compliance risk.

SNOBBOT is not responsible for continued access resulting from a Customer’s failure to remove permissions under its control, except where applicable law provides otherwise.
2.8 Shared Accounts & Credentials

Users must not share individual account credentials with unauthorised persons or use credential sharing to circumvent:

user limits;

subscription restrictions;

security controls;

usage restrictions; or

applicable charges.

Where the Platform provides functionality for multiple authorised users, Customers should use the appropriate account or user-management functionality rather than sharing individual credentials.
2.9 Account Security

Customers and Users must take reasonable precautions to protect their accounts.

This includes:

using appropriately secure passwords;

protecting authentication credentials;

maintaining security of associated email accounts;

securing connected third-party services;

reviewing suspicious activity;

maintaining appropriate device security; and

following reasonable security instructions issued by SNOBBOT.
2.10 Unauthorised Access

Users must notify SNOBBOT promptly if they become aware of or reasonably suspect:

unauthorised account access;

compromised credentials;

account takeover;

unauthorised changes;

compromised integrations;

misuse of API credentials, where applicable; or

another security incident affecting their Platform account.

Notification may be made through the available Platform support functionality or by contacting SNOBBOT.
2.11 Protective Action by SNOBBOT

Where SNOBBOT reasonably believes an account has been compromised or presents a material security risk, we may take proportionate protective measures.

These may include:

requiring password reset;

terminating active sessions;

temporarily restricting account access;

disabling an integration;

requiring identity or authority verification;

restricting suspicious activity; or

temporarily suspending affected functionality.

Where reasonably practicable, access will be restored once the relevant risk has been addressed.
2.12 Authentication Services

SNOBBOT may permit authentication through third-party providers.

Where such functionality is used:

the User is responsible for maintaining security of the relevant third-party account;

the third party’s terms and privacy practices may also apply;

loss of access to the third-party account may affect Platform access; and

SNOBBOT may require additional verification before changing account ownership or authentication details.
2.13 Account Information

Customers are responsible for keeping material account information reasonably current, including relevant:

contact details;

billing information;

organisation details; and

administrator information.

SNOBBOT may rely upon account contact information when sending important contractual, billing, security or service communications.
2.14 Account Communications

Users agree that SNOBBOT may send operational communications reasonably necessary for administration of the Platform, including:

account verification;

security notifications;

password or authentication notices;

billing information;

subscription notices;

usage notifications;

service changes;

legal or policy updates; and

support communications.

Operational communications are separate from optional marketing communications.
2.15 Account Usage & Platform Allowances

A Customer’s account may be subject to limits or allowances associated with its subscription, including:

messages;

training data;

content credits;

chatbot slots;

website-audit quotas;

AI usage;

generated content;

integrations; and

other Platform resources.

Customers must not create or operate additional accounts for the primary purpose of unlawfully or improperly circumventing applicable limits, restrictions, suspensions or charges.

Specific subscription, usage and billing provisions are addressed later in these Terms.
2.16 Account Monitoring

SNOBBOT may process reasonable technical, security and usage information relating to accounts where necessary to:

administer subscriptions;

measure usage;

enforce Platform limits;

maintain security;

prevent fraud;

investigate misuse;

troubleshoot technical problems; and

protect the Platform.

Personal data processed for these purposes will be handled in accordance with the SnobBots.com Privacy Policy.
2.17 Customer Responsibility for Connected Services

Where a Customer connects SnobBots with WhatsApp or another third-party service, the Customer is responsible for:

having authority to connect the relevant account;

maintaining security of that account;

controlling permissions granted to the integration;

complying with applicable third-party terms; and

disconnecting integrations that should no longer have access.
2.18 Transfer of Accounts

Users must not sell, transfer, assign or commercially provide access to a Platform account except:

where expressly permitted by the applicable subscription;

through authorised reseller or white-label functionality;

as part of a lawful transfer of a business where SNOBBOT permits the account transfer; or

with SNOBBOT’s prior written approval.

SNOBBOT may require reasonable verification before approving an account transfer.
2.19 Reseller & White-Label Accounts

Where SNOBBOT provides reseller or white-label functionality, additional account structures, permissions and responsibilities may apply.

Resellers remain responsible for authorised users and customer accounts under their control to the extent specified by the applicable commercial arrangement and these Terms.

White-label functionality does not permit a reseller to misrepresent ownership of SNOBBOT’s underlying proprietary technology or obtain rights beyond those expressly granted.
2.20 Account Suspension

SNOBBOT may temporarily suspend or restrict an account where reasonably necessary because of:

non-payment;

suspected fraud;

material security risk;

suspected unlawful activity;

serious or repeated violation of these Terms;

misuse of Platform resources;

attempts to circumvent Platform restrictions;

legal or regulatory requirements; or

protection of SNOBBOT, Customers, Users or third parties.

Where appropriate and reasonably practicable, SNOBBOT may provide notice and an opportunity to remedy a breach before permanent termination.

Serious security, unlawful-use or abuse situations may require immediate action.
2.21 Account Closure by the Customer

Customers may request closure of their account or cancel their subscription using available Platform functionality or other methods provided by SNOBBOT.

Cancellation of a subscription and deletion of an account are not necessarily the same action.

The consequences of cancellation, account closure, data retention and termination are addressed in later sections of these Terms.

2.22 No Guarantee of Recovery

Users are responsible for maintaining appropriate copies of business-critical information they are entitled to retain.

SNOBBOT does not guarantee indefinite recovery of account information following lawful deletion, account closure or expiration of applicable retention periods.
SECTION 3 – Plans, Subscriptions, Billing, Usage Allowances, Credits, Add-ons & Renewals
3.1 Subscription Plans

Access to paid Platform functionality is provided through subscription plans and, where available, additional one-time purchases or add-ons.

The plans, features, allowances, prices and billing options available at any particular time will be displayed through the Platform, checkout process or applicable order documentation.

SNOBBOT may offer different plans with different levels of:

chatbot messages;

training-data capacity;

content credits;

chatbot slots;

support;

Platform functionality;

usage allowances; and

other resources or features.

The availability and composition of plans may change from time to time in accordance with these Terms.
3.2 Current Plan Structure

At the time of this version of the Platform, subscription tiers may include plans identified as:

Launch;

Launch+;

Scale;

Scale+; and

Plan names may be changed, replaced, withdrawn or supplemented as the Platform develops.

The inclusion of a plan name in these Terms does not guarantee its continued availability.
3.3 Monthly & Annual Billing

Where offered, Customers may select between:

monthly billing; and

annual billing.

The applicable billing cycle, subscription price and included resources will be displayed before purchase or confirmation of the subscription.

Annual plans may be offered at different effective pricing from monthly plans.

Unless otherwise stated at purchase, subscription fees are charged in advance for the applicable billing period.
3.4 Pricing

The price displayed through the Platform or applicable checkout process at the time a Customer purchases or changes a subscription will apply to that transaction, subject to:

applicable taxes;

discounts;

promotional codes;

credits;

proration;

currency conversion, where applicable; and

other charges clearly disclosed before purchase.

SNOBBOT is not required to maintain a particular historical price indefinitely.
3.5 Taxes

Prices may be stated inclusive or exclusive of applicable taxes depending upon the relevant jurisdiction, checkout configuration and legal requirements.

Customers are responsible for taxes, duties or similar governmental charges applicable to their purchase except taxes imposed directly upon SNOBBOT’s income.

Where SNOBBOT is legally required to collect applicable tax, it may be added to the amount payable or otherwise reflected in the transaction.

3.6 Automatic Renewal

Unless the applicable subscription is expressly identified as non-renewing, a paid subscription may automatically renew at the end of each billing period until cancelled.

By purchasing an automatically renewing subscription, the Customer authorises SNOBBOT and its payment provider to charge the applicable payment method for renewal charges in accordance with the selected billing cycle.

Where mandatory law requires advance renewal notices or additional consent, SNOBBOT will comply with those requirements.

Where a Customer begins a subscription through a free trial requiring a payment method, the subscription will automatically convert to the applicable paid subscription at the end of the trial unless cancelled before the trial expires. The Customer authorises SNOBBOT and its payment provider to charge the payment method provided when the paid subscription begins.

3.7 Renewal Date

The Platform may display the Customer’s next billing or renewal date through the dashboard or billing area.

Customers are responsible for reviewing their subscription and cancelling before renewal where they do not wish the subscription to continue.

Cancellation rights and mandatory consumer rights are addressed below and elsewhere in these Terms.

The Customer’s recurring billing date will ordinarily also determine the applicable monthly reset date for recurring Platform usage allowances. Purchasing an add-on does not create a new billing cycle or change the Customer’s existing renewal or reset date.
3.8 Subscription Allowances

Each subscription may include specified Platform resources or allowances.

These may include:

chatbot messages;

training-data capacity or characters;

content credits;

chatbot slots; and

other resources associated with the selected plan.

The Platform may display:

total allowance;

amount used;

amount remaining;

percentage consumed; and

other usage information.

Customers are responsible for monitoring their available resources. Platform resources do not necessarily operate under identical reset or expiry rules. Certain recurring usage allowances reset on the Customer’s applicable monthly reset date, while other capacity-based resources may remain allocated until consumed. The applicable treatment of individual resources is described below and may also be displayed within the Platform.
3.9 Chatbot Messages

Subscription plans may include a specified number of chatbot messages for the relevant billing period.

A message may be counted according to the technical usage rules applied by the Platform.

Chatbot message allowances reset on the Customer’s applicable monthly reset date. Unless expressly stated otherwise for a particular plan, unused chatbot message allowances do not accumulate or carry forward into a subsequent monthly usage period.

Once the applicable message allowance is exhausted, relevant chatbot functionality may be restricted until:

the Customer’s next applicable monthly reset;

an eligible add-on is purchased;

the Customer upgrades its subscription; or

additional capacity is otherwise provided by SNOBBOT.

The Platform’s technical usage records will ordinarily be used to determine consumption, subject to correction of demonstrated billing or measurement errors.
3.10 Website Scraping and Training-Data Capacity

Subscription plans may include a specified website-scraping, website-training or training-data capacity, which may be measured by characters or another technical unit displayed through the Platform.

Unlike recurring monthly usage allowances such as chatbot messages and applicable AI/content-generation allowances, website-scraping or training-data capacity does not ordinarily reset each month merely because the Customer reaches a new billing or reset date.

Capacity already consumed remains counted against the Customer’s applicable training or website-processing capacity unless the Platform expressly provides otherwise.

Where the Customer reaches the applicable capacity limit, additional capacity may be made available through an eligible add-on, subscription upgrade or other option offered by SNOBBOT.

The Platform may display the Customer’s used and remaining capacity.
3.11 Content Credits

Certain AI-powered content-generation functionality consumes Platform content credits, tokens or other usage units. This may include functionality such as:

FAQ generation;

blog generation;

blog-idea generation; and

other AI-powered content-generation functionality introduced through the Platform.

Applicable recurring content-generation allowances reset on the Customer’s monthly reset date. Unless expressly stated otherwise, unused recurring content-generation allowances do not accumulate or carry forward into the following monthly usage period. Customers are responsible for ensuring that sufficient credits are available before requesting credit-dependent functionality.

Where the Customer has insufficient credits, SNOBBOT may:

prevent the operation from being initiated;

require additional credits;

offer an add-on;

require an upgrade; or

otherwise restrict the affected functionality.
3.12 Chatbot Slots

Subscription plans may restrict the number of chatbots that can be active or created under an account.

The Platform may display chatbot usage as the number of slots currently used against the number available.

Where all available slots are occupied, the Customer may need to:

remove or deactivate an existing chatbot;

purchase additional capacity where offered; or

upgrade to an eligible plan.
3.13 Other Usage Limits

Individual Platform features may be subject to additional limits or quotas.

These may include limits relating to:

website audits;

generated content;

website scanning;

AI requests;

integrations;

API activity;

storage;

processing;

frequency of requests;

fair use; or

other technical resources.

Such limits may be displayed within the relevant Platform feature, plan description or Documentation.

The fact that one Platform resource resets monthly does not mean that every Platform resource follows the same reset cycle. Resource-specific rules contained in these Terms, the applicable subscription information or the Platform will apply.
3.14 Exhausted Resources

The Platform is not required to continue providing resource-dependent functionality after the Customer has exhausted the applicable allowance.

Where resources are exhausted, the Customer may be offered the ability to purchase an add-on or upgrade its subscription.

SNOBBOT is not responsible for interruption to a Customer’s chatbot, content generation or other functionality resulting solely from the Customer exhausting its purchased or included resource allowance, provided the Platform has measured that usage correctly.
3.15 Add-ons

SNOBBOT may offer optional add-ons allowing Customers to increase available Platform resources without changing their underlying subscription plan.

Current categories may include additional:

messages;

training-data capacity;

content credits;

chatbot capacity; or

bundled resources.

Available add-ons, quantities and prices will be displayed through the Platform at the time of purchase.

Unless expressly stated otherwise at the time of purchase, an add-on supplements the Customer’s existing subscription resources and does not create a separate subscription, billing period or independent monthly usage cycle.
3.16 One-Time Add-on Purchases

Where an add-on is expressly described as a one-time purchase, purchasing it does not create a separate recurring subscription unless clearly stated otherwise before purchase.

The relevant resource will be added to the Customer’s account according to the Platform’s applicable allocation rules.

Purchasing an add-on does not alter, restart or extend the Customer’s existing subscription renewal date or monthly resource-reset date.

3.17 Add-on Expiry and Reset Date

Unless expressly stated otherwise at the time of purchase, usage-based add-ons are linked to the Customer’s existing monthly resource-reset cycle.

An add-on does not create a new 30-day usage period from the date of purchase.

Where an add-on supplements a resource that resets on the Customer’s monthly reset date, any unused amount from that add-on will expire when the next applicable monthly reset occurs.

For example, if a Customer’s normal monthly reset date is the 25th and the Customer purchases an applicable usage add-on on the 15th, the unused portion of that add-on will expire on the 25th rather than remaining available until the 15th of the following month.

Purchasing an add-on does not change the Customer’s normal billing or reset date.

The applicable expiry or consumption treatment should be displayed through the Platform or purchase process where reasonably practicable.
3.18 Upgrades

Customers may upgrade to a higher subscription plan where available.

The current Platform indicates that upgrades may:

take effect immediately; and

be charged with proration.

Where an immediate upgrade is selected, the Customer authorises SNOBBOT to charge the applicable prorated amount displayed or calculated through the Platform.

The upgraded plan’s applicable functionality and allowances will become available in accordance with the Platform’s technical implementation.
3.19 Proration

Where the Platform applies proration, the amount charged may reflect:

the remaining portion of the existing billing period;

the price of the new plan;

amounts already paid;

applicable discounts;

taxes; and

other relevant billing adjustments.

The amount presented through checkout or the upgrade process will govern the particular transaction, subject to correction of manifest billing errors and mandatory legal rights.
3.20 Downgrades

The current Platform indicates that subscription downgrades are scheduled to take effect at the end of the current billing period.

Unless otherwise stated, the Customer may therefore continue using the existing plan until the scheduled downgrade takes effect.

After the downgrade, the Customer will become subject to the features, limits and allowances of the new plan.
3.21 Preparing for a Downgrade

Customers are responsible for reviewing whether their existing usage exceeds the limits of the plan to which they intend to downgrade.

This may include:

chatbot slots;

training-data capacity;

messages;

content resources;

integrations; and

other plan-specific functionality.

Where existing usage exceeds the new plan’s permitted limits, SNOBBOT may require the Customer to reduce usage, deactivate resources or otherwise bring the account within the new plan’s limits.

SNOBBOT will not automatically delete Customer Data solely because of a subscription downgrade. Any restriction, retention or deletion of Customer Data following a downgrade will be handled in accordance with the applicable account-management, data-retention and deletion provisions of these Terms.
3.22 Cancellation

Customers may cancel an eligible recurring subscription through the cancellation functionality provided within the Platform or another cancellation method made available by SNOBBOT.

Unless otherwise required by applicable law, cancellation prevents the subscription from renewing at the end of the current billing period. Cancellation does not ordinarily terminate Platform access immediately.

Following cancellation, the Customer may continue to use the paid subscription and its available functionality until the end of the billing period already paid for.

At the end of that billing period, the cancellation will take effect and the subscription will not renew.

Cancellation does not entitle the Customer to a refund for the unused portion of the current billing period except where required by applicable law or expressly agreed by SNOBBOT.

3.23 Cancellation Is Not Account Deletion

Cancelling a subscription does not necessarily delete the Customer’s SnobBots account or Customer Data.

Account deletion, data export, retention and deletion are separate matters governed by these Terms and the SnobBots.com Privacy Policy.
3.24 Refunds

Except where:

required by applicable law;

expressly stated in an applicable offer;

expressly agreed by SNOBBOT; or

resulting from a demonstrated billing error,

subscription payments, renewals, upgrades, credits and add-on purchases are generally non-refundable once charged.

Nothing in this provision excludes mandatory consumer remedies or other rights that cannot lawfully be excluded.
3.25 Unused Allowances

Unless the applicable plan or purchase expressly provides otherwise, the existence of unused Platform allowances does not automatically entitle the Customer to:

a cash refund;

account credit;

compensation; or

conversion into another Platform resource.

Different Platform resources may operate under different reset, expiry or consumption rules. Recurring allowances and capacity-based resources will be treated in accordance with the applicable rules set out in these Terms, the relevant subscription information and the Platform.3.26 Trials & Promotional Access

SNOBBOT may provide free trials, discounted trials, promotional subscriptions, introductory pricing, promotional credits or other promotional access.

Unless otherwise expressly stated in the applicable offer:

standard Customer subscriptions are eligible for a 7-day free trial; and

eligible white-label subscriptions are provided with a 14-day free trial.

A valid payment method is required to activate an applicable trial where indicated during registration or checkout.

Trial eligibility may be restricted, including where a Customer has previously used a trial, and SNOBBOT may take reasonable measures to prevent misuse or repeated creation of accounts for the purpose of obtaining multiple unauthorised free trials.
3.26 – No Minimum Subscription Commitment

Unless a separate written agreement expressly provides otherwise, standard Platform subscriptions do not require the Customer to commit to a minimum six-month, 12-month or other fixed contractual term beyond the billing period selected by the Customer.

A Customer may cancel an eligible recurring subscription at any time, with cancellation taking effect at the end of the current billing period in accordance with Section 3.22.

3.27 Trial Conversion to Paid Subscription

Unless cancelled before the applicable trial expires, a trial requiring payment details will automatically convert to the selected paid subscription when the trial period ends.

The Customer authorises SNOBBOT and its payment provider to charge the payment method supplied during registration or checkout for the applicable subscription price when the paid subscription begins.

Following conversion, the subscription will continue to renew according to the selected billing cycle until cancelled in accordance with these Terms.

A Customer who does not wish to become a paying subscriber must cancel before the applicable trial expires.

Where mandatory law requires additional notices, consent or cancellation rights in connection with trial conversion, those requirements will apply.
3.28 Discounts & Promotional Codes

SNOBBOT may issue promotional or discount codes subject to specific eligibility and usage requirements.

Unless expressly stated otherwise, promotional offers:

have no cash value;

may be limited to eligible Customers;

may be time-limited;

may not be combined with other offers;

may apply only to specified transactions; and

may be withdrawn where obtained or used fraudulently.
3.29 Payment Methods

Customers must provide a valid payment method where payment is required.

By providing payment details, the Customer represents that it is authorised to use the relevant payment method and authorises applicable charges in accordance with the selected subscription or purchase.

Payments may be processed by third-party payment providers.
3.30 Failed or Overdue Payments

If a payment fails, is declined, reversed or becomes overdue, SNOBBOT may take reasonable action including:

retrying the payment where permitted;

requesting an alternative payment method;

notifying the Customer;

restricting paid functionality;

suspending the subscription; or

terminating Services for continued non-payment.

SNOBBOT may provide a reasonable payment-remediation period where appropriate, but is not required to continue supplying paid resources indefinitely without payment.
3.31 Chargebacks & Payment Disputes

Customers should contact SNOBBOT promptly where they believe a charge is incorrect.

Initiating a fraudulent or knowingly improper chargeback may constitute a breach of these Terms.

SNOBBOT may suspend affected Services while a genuine payment dispute is investigated where reasonably necessary.

Nothing in this provision prevents a Customer from exercising legitimate rights provided by their payment provider or applicable law.
3.32 Billing History & Records

The Platform may provide access to billing and transaction information, including:

invoices or transaction references;

transaction dates;

descriptions;

amounts;

discounts;

subscription renewals;

trial conversions; and

payment status.

Customers are responsible for reviewing billing information and notifying SNOBBOT of suspected errors within a reasonable period.
3.33 Export of Billing Records

Where available, the Platform may allow billing or transaction records to be exported in formats such as PDF or CSV.

Such functionality is provided for convenience and does not replace any legally required tax invoice or other formal documentation where separate documentation is required.

3.34 Changes to Subscription Prices

SNOBBOT may change subscription pricing from time to time.

A price change will not ordinarily alter charges already paid for the current billing period.

Where a price change affects a future renewal, SNOBBOT will provide notice where required by applicable law or the applicable subscription arrangement.

If the Customer does not wish to continue at the revised price, the Customer may cancel before the revised price takes effect, subject to applicable cancellation terms.

3.35 Changes to Plan Features & Allowances

SNOBBOT may modify plan structures, resource allowances or included functionality as the Platform develops.

We will not intentionally use this provision to deprive Customers of substantially all material functionality already purchased for a prepaid fixed period without appropriate remedy where mandatory law or the applicable agreement requires otherwise.
3.36 Usage Measurement

Platform usage may be calculated automatically by SNOBBOT’s systems.

The Platform’s technical records will ordinarily determine:

message consumption;

training-data usage;

content-credit consumption;

chatbot-slot utilisation;

website-audit usage; and

other measurable resources.

Where a Customer reasonably believes usage has been measured incorrectly, the Customer may contact SNOBBOT for investigation.
3.37 No Circumvention of Usage Limits

Customers must not deliberately circumvent usage controls by:

manipulating technical requests;

exploiting bugs;

creating unauthorised duplicate accounts;

interfering with metering systems;

falsifying usage information; or

using another technical method designed primarily to avoid applicable charges or limits.

SNOBBOT may correct improperly obtained allocations and take proportionate enforcement action where deliberate circumvention is established.
3.38 Consumer Rights

Where a Customer qualifies as a consumer under applicable mandatory consumer-protection law, nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

Any statutory cancellation, refund, conformity or digital-service rights will apply to the extent required by the law applicable to that Customer.
Section 4 – Platform Features, Functionality and Service Operation
4.1 Platform Functionality

The Platform provides a range of artificial intelligence, automation, content-generation, website-analysis, chatbot, lead-management, analytics, integration and related software tools.

Features currently available may include AI chatbots, chatbot training, website crawling, content ingestion, chatbot customisation, website integrations, WhatsApp functionality, conversation management, lead capture, AI-assisted FAQ and blog generation, blog-idea generation, website auditing, analytics, reporting, data export and customer-support facilities.

The availability, design, functionality and technical operation of individual features may vary according to the Customer’s subscription plan, usage allowances, geographic location, account configuration and technical requirements.

Except where expressly agreed otherwise in writing, no particular feature, integration, interface, workflow or functionality forms a permanently guaranteed feature of the Platform. We may develop, modify, replace, improve, restrict or discontinue features where reasonably necessary for security, legal compliance, technical development, third-party dependency, service improvement or commercial reasons.

Where a material change substantially reduces the core functionality of a paid subscription, we will take reasonable steps to provide notice where practicable.
4.2 AI Chatbots

The Platform enables Customers to create, configure, train, customise, deploy and manage artificial intelligence-powered chatbots.

Depending upon the functionality made available through the Platform and the Customer’s subscription, chatbot functionality may include:

automated responses to end-user enquiries;

training using websites and other Customer-supplied information;

file, question-and-answer and direct-text training;

chatbot appearance and interface customisation;

website deployment;

conversation history;

lead capture;

human handover functionality;

third-party integrations; and

chatbot usage and performance information.

Chatbot responses are generated through automated processes. We do not guarantee that a chatbot will understand every enquiry, provide a correct response, answer every question, identify user intent correctly or produce an appropriate response in every circumstance.

Customers are responsible for testing and reviewing their chatbots before and during deployment and for determining whether the chatbot is suitable for their intended use.

Customers must not represent a SnobBots chatbot as a human where doing so would be unlawful, deceptive or materially misleading.
4.3 Website Crawling and Training Data

The Platform may allow Customers to provide a website URL and discover, fetch, crawl or otherwise process webpages for the purpose of creating or updating chatbot training data.

By submitting a website, webpage, URL or other online resource for processing, the Customer represents and warrants that it:

owns or controls the relevant website or content; or

has all necessary permissions, licences or other lawful authority to permit the Platform to access and process that material for the intended purpose.

Customers must not knowingly use the Platform to crawl, copy, ingest or train a chatbot using content where doing so infringes intellectual-property rights, confidentiality obligations, privacy rights, database rights, contractual restrictions or applicable law.

Website discovery and crawling are automated processes. We do not guarantee that every webpage will be discovered, fetched, interpreted, indexed or trained successfully.

Websites may prevent or restrict automated access through technical controls, authentication requirements, robots directives, anti-bot systems, rate limits or other mechanisms. SnobBots is not responsible for content that cannot reasonably be accessed or processed.

The Customer remains responsible for reviewing the information used to train its chatbot and keeping that information accurate, lawful and reasonably current.
4.4 Files, Q&A and Direct-Text Training

Where available, Customers may provide training material through file uploads, question-and-answer entries, direct text or other supported methods.

The Customer retains responsibility for all material submitted to the Platform and represents that it has the necessary rights and lawful basis to upload, process and use that material.

Customers must not intentionally upload:

malware, malicious code or corrupted files;

unlawfully obtained material;

content that infringes third-party rights;

material whose processing would breach confidentiality obligations; or

personal data that the Customer is not lawfully entitled to process through the Platform.

Supported formats, maximum file sizes, character allowances and other technical requirements may be changed from time to time and will ordinarily be displayed within the Platform or relevant documentation.

Processing or training material through the Platform does not guarantee that the chatbot will reproduce, recall or interpret that material perfectly.
4.5 Chatbot Deployment and Website Integrations

The Platform may provide different methods for deploying chatbots to websites, applications and other digital properties.

These may include direct HTML embedding, tag-management solutions, content-management systems, website builders, e-commerce platforms, application frameworks and other integrations made available by the Platform from time to time.

The Customer is responsible for ensuring that it has authority to modify or integrate with the relevant website, application or digital property.

Installation instructions and integration guides are provided for assistance. Compatibility can be affected by third-party software, themes, plugins, scripts, security settings, browser behaviour, platform updates and other circumstances outside our control.

Accordingly, we do not guarantee permanent compatibility with any particular third-party platform, website builder, CMS, application framework, e-commerce system or integration method.

References within the Platform or documentation to third-party products or services do not imply sponsorship, partnership or endorsement unless expressly stated.
4.6 WhatsApp Integration and Human Handover

Where enabled, the Platform may allow a Customer to associate a WhatsApp number or related communication channel with chatbot functionality, including functionality intended to facilitate communication with a human representative.

The Customer is responsible for:

providing and maintaining an authorised number or account;

complying with the applicable terms and policies of the relevant third-party messaging provider;

obtaining any legally required permissions or consents for communications;

ensuring that its use of messaging functionality complies with applicable privacy, marketing and electronic-communications laws; and

ensuring that personnel responsible for human enquiries are appropriately available and authorised.

A “Talk to a Human”, WhatsApp handover or similar function facilitates a communication route only. SnobBots does not guarantee that a Customer’s representative will be available, that a message will be delivered immediately, or that a human response will be provided within any particular period.

Third-party messaging services may change, restrict, suspend or discontinue functionality independently of SnobBots.
4.7 Conversations and Lead Capture

Chatbots may collect and retain information supplied by end users during conversations, including information voluntarily provided for lead-generation or follow-up purposes.

Depending upon configuration, this may include names, email addresses, contact details, conversation content, location-related information and other information provided by an end user.

The Customer is responsible for determining whether and how lead capture is enabled and for ensuring that its collection and subsequent use of personal data complies with applicable law.

Where SnobBots processes personal data contained within chatbot conversations or captured leads on behalf of a business Customer, the applicable data-processing provisions of these Terms, together with the Privacy Policy and any incorporated Data Processing Agreement provisions, shall apply.

Customers must provide any privacy notices, disclosures, consent mechanisms or other information required by law to individuals interacting with their deployed chatbot.

Lead information and conversation records may be searchable, viewable, deleted or exported where those functions are provided by the Platform.

The Customer is responsible for any subsequent use, storage, download, export, disclosure or processing of information after it is exported from the Platform.
4.8 Content and SEO Generation

The Platform may provide AI-assisted tools intended to help Customers create or develop website and marketing content.

Such functionality may include FAQ generation, blog generation, blog-idea generation and other content-generation tools introduced from time to time.

Generated content constitutes an AI-generated output and must be reviewed by the Customer before publication or reliance.

SnobBots does not warrant that generated content:

is factually correct or complete;

is unique;

is free from errors;

is appropriate for a particular audience or jurisdiction;

complies with every advertising, consumer, professional or sector-specific rule;

is free from potential third-party intellectual-property claims; or

will achieve any particular commercial, marketing or search-engine result.

The Customer is responsible for editing, fact-checking and approving generated material before publication.
4.9 FAQ Generation

The Platform may analyse a URL or other Customer-supplied information and generate proposed frequently asked questions and answers.

Customers must have lawful authority to submit any URL or content used for this purpose.

Generated FAQs are suggestions only. Customers are responsible for checking their factual accuracy, suitability, legality and consistency with the Customer’s actual products, services, pricing, policies and obligations before publishing them.

Generation may consume Content Credits or other usage allowances in accordance with the applicable subscription or usage rules.

4.10 Blog and Blog-Idea Generation

The Platform may generate proposed blog topics, ideas or complete draft content using information supplied by the Customer, including URLs, topics, target audiences, industries, tone preferences, locations and calls to action.

Generated blogs and ideas are provided as drafting assistance.

The Customer remains responsible for verifying claims, statistics, quotations, legal statements, product information and other factual assertions contained in generated material.

The Platform may maintain a history of generated content where that functionality is enabled.

Generation activities may consume Content Credits or other applicable allowances. The number of credits required for particular operations may be displayed within the Platform and may change as features, models and processing requirements evolve.
4.11 No SEO Performance Guarantee

Descriptions of content-generation features as “SEO”, “SEO-optimised” or similar terminology describe the intended function of those tools and do not constitute a promise or guarantee of search-engine performance.

SnobBots does not guarantee:

search-engine rankings;

indexing or continued indexing;

inclusion in AI-generated search results;

organic traffic;

click-through rates;

conversions;

enquiries or sales;

domain authority;

backlinks;

search visibility; or

any other SEO or commercial outcome.

Search engines and other discovery platforms operate independently and may change their algorithms, policies and ranking systems without notice.
4.12 Website Audit

The Platform may provide automated website-audit functionality capable of analysing URLs and presenting technical or performance information.

Depending upon the functionality available, reports may include measurements, scores or recommendations concerning matters such as:

website performance;

SEO;

accessibility;

best practices;

Core Web Vitals;

mobile and desktop performance; and

technical issues or suggested improvements.

Website-audit results are automated diagnostic information only.

Results may vary according to the time of testing, device or test strategy, network conditions, third-party services, website configuration, external APIs, testing methodology and other variables.

A score, recommendation or successful audit result does not constitute certification that a website complies with any particular law, accessibility standard, technical specification, search-engine requirement, security standard or industry code.

Customers should obtain appropriate specialist advice where formal compliance assessment or certification is required.

We do not guarantee that an audit will identify every issue affecting a website.
4.13 Analytics, Reports and Exported Data

The Platform may provide analytics and reporting concerning matters including chatbot conversations, captured leads, content generation, chatbot activity, training usage and website-audit performance.

Analytics are provided to assist Customers in understanding activity within the Platform.

Statistics, charts, scores, trends, averages, classifications and other analytics may be based upon Platform data, automated calculations and information received from third-party systems.

We do not warrant that analytics will always be complete, error-free, real-time or suitable for accounting, regulatory, legal, financial or other formal reporting purposes.

Where the Platform permits reports, leads, audit information or other data to be exported, the Customer becomes responsible for the security, storage and lawful use of the exported

4.14 Third-Party Services and Dependencies

Certain Platform functions depend upon third-party technologies, infrastructure, APIs, AI models, hosting providers, communications services, payment services, analytics services and other external systems.

Third-party services are outside our direct control.

We may therefore modify, replace, restrict or discontinue an integration or dependent feature where a third-party provider changes its API, pricing, technical requirements, availability, policies, permissions or service.

We are not responsible for failures or interruptions caused solely by third-party systems outside our reasonable control, subject always to any rights or remedies that cannot lawfully be excluded.

4.15 Feature Changes, Availability and Experimental Functionality

SnobBots is an evolving software and artificial-intelligence platform.

We may release new features, modify existing functionality, change interfaces, introduce different models or processing methods, improve workflows, impose technical limits or retire functionality.

Some functionality may be designated as beta, preview, experimental, early access or similar. Such functionality may contain errors, change materially or be withdrawn.

We do not guarantee uninterrupted or error-free operation of every Platform feature.

Nothing in this clause permits us to remove mandatory rights available to consumers under applicable law.
4.16 Customer Responsibility for Configuration and Deployment

Customers control important aspects of how their SnobBots services are configured and deployed.

The Customer is responsible for reviewing and appropriately configuring its:

chatbot training information;

chatbot instructions and settings;

appearance and branding;

website integrations;

lead-capture configuration;

messaging and human-handover arrangements;

generated content;

deployment environment; and

other Customer-controlled settings.

The Customer should test material changes before relying upon them in a live environment.

SnobBots is not responsible for loss arising solely from incorrect Customer configuration, unauthorised modifications, inaccurate training material or deployment contrary to our documentation or reasonable technical instructions.
4.17 API Keys, Credentials and Integration Security

Where SnobBots provides an API key, token, integration credential, embed code or other security-sensitive identifier, the Customer must take reasonable steps to keep it secure.

Customers must not knowingly publish private credentials, share them with unauthorised persons or use them in a manner that compromises Platform security.

The Customer must notify us promptly if it reasonably suspects that a credential has been exposed, stolen or misused.

We may revoke, rotate, replace or disable credentials where reasonably necessary to protect the Customer, the Platform or other users.

4.18 Support Services and Support Tickets

The Platform provides customer-support functionality, including an account-based support-ticket system through which Customers may submit technical, billing, account and other Platform-related support requests.

Support availability, ticket submission, attachments, ticket status, Customer cooperation, response and resolution expectations, security matters, support communications, ticket closure and other support-related conditions are governed by Section 13 – Customer Support & Support Ticket System.

Unless expressly provided under an applicable subscription or separate written Service Level Agreement, access to Platform support does not create a guaranteed response time, resolution time, restoration time or 24-hour support obligation.
4.19 No Guaranteed Platform Outcomes

The Platform provides tools designed to assist Customers with automation, communication, content creation, website analysis and related business activities.

Unless expressly stated in a separate written agreement, we do not guarantee that use of the Platform will result in any particular:

number or quality of leads;

customer enquiries;

conversion rate;

sales or revenue;

cost saving;

chatbot engagement;

response accuracy;

website performance improvement;

SEO performance;

business outcome; or

return on investment.

Platform results depend upon numerous factors outside SnobBots’ control, including Customer configuration, training material, website quality, market conditions, end-user behaviour and third-party systems.
Section 5 – Customer Content, Data, Intellectual Property & Permissions
5.1 Customer Content

For the purposes of these Terms, “Customer Content” means content, information, data or materials submitted, uploaded, entered, connected, transmitted or otherwise made available to the Platform by or on behalf of a Customer.

Customer Content may include:

prompts, instructions and questions;

website content and URLs submitted for crawling or processing;

chatbot training material;

uploaded files and documents;

direct-text and question-and-answer training data;

images and other supported media;

business information and branding;

support-ticket content and attachments;

information supplied through integrations; and

other material submitted through Platform features.

Customer Content does not include the Platform itself, SnobBots software, underlying technology, interfaces, systems, models, documentation or other intellectual property owned or licensed by us.
5.2 Ownership of Customer Content

As between the Customer and SNOBBOT SOLUTION – FZCO, the Customer retains its ownership rights in Customer Content.

Submitting Customer Content to the Platform does not transfer ownership of that Customer Content to us.

Nothing in these Terms grants us ownership of a Customer’s website, documents, business information, branding, proprietary information or other Customer-owned materials merely because those materials are processed through the Platform.
5.3 Permission to Process Customer Content

The Customer grants SNOBBOT SOLUTION – FZCO a limited, non-exclusive, worldwide licence to host, copy, reproduce, transmit, process, analyse, convert, index, retrieve and otherwise use Customer Content only to the extent reasonably necessary to provide, secure, maintain and support the Platform and the services requested by the Customer.

This may include processing Customer Content to:

train or configure the Customer’s chatbot;

retrieve information in response to chatbot enquiries;

crawl or analyse Customer-authorised websites;

generate requested AI outputs;

provide FAQ, blog and other content-generation functionality;

perform website audits;

operate integrations;

provide analytics;

maintain conversation and generation histories;

provide technical support;

detect abuse, fraud or security threats;

maintain backups and service resilience; and

comply with applicable legal obligations.

This licence exists only for the purposes described in these Terms and does not permit us to commercially exploit Customer Content independently of providing and operating the Platform.
5.4 Customer Authority and Required Rights

The Customer represents and warrants that it owns Customer Content or has obtained all permissions, licences, consents and other rights necessary to submit and process it through the Platform.

In particular, the Customer must have appropriate authority before using the Platform to process:

third-party websites or webpage content;

copyrighted material;

databases;

confidential business information;

employee or customer information;

personal data;

photographs, images or other media;

trademarks or branding belonging to another party; or

any other material subject to third-party rights or contractual restrictions.

The availability of a technical capability within the Platform does not itself mean that the Customer has a legal right to use that capability in relation to particular material.
5.5 Website Content and Training Materials

Where the Customer instructs the Platform to discover, crawl, fetch, ingest or train from a website or webpage, the Customer confirms that it has lawful authority to use the relevant content for that purpose.

SnobBots does not independently verify ownership of every URL submitted to the Platform.

The Customer must not knowingly use website-training functionality to circumvent access restrictions or unlawfully acquire protected material.

The Customer remains responsible for determining whether content submitted for chatbot training is accurate, appropriate and sufficiently current for the Customer’s intended use.

5.6 Personal Data Within Customer Content

Customer Content may contain personal data, including information contained in chatbot conversations, captured leads, uploaded material, support requests and other Platform interactions.

Where SNOBBOT SOLUTION – FZCO processes personal data on behalf of a Customer, such processing will be governed by the applicable data-protection provisions of these Terms, the Privacy Policy and any incorporated Data Processing Agreement provisions.

The Customer is responsible for ensuring that it has an appropriate lawful basis for personal data it instructs us to process and for providing required privacy information to relevant data subjects.

Customers should not submit personal data that is unnecessary for the intended use of the Platform.

“Additional processor-specific obligations are set out in Section 6 – Data Processing, Privacy Roles & DPA Provisions.”

5.7 Confidential and Sensitive Information

The Platform is not intended to operate as an unrestricted repository for highly sensitive information.

Customers should carefully consider whether information is necessary before submitting confidential or sensitive material to an AI-enabled service.

Unless expressly supported and separately agreed, Customers should not intentionally submit information requiring specialist regulatory or security handling beyond the safeguards ordinarily applicable to the Platform.

Nothing in this clause reduces any confidentiality, security or data-protection obligations expressly undertaken by SNOBBOT SOLUTION – FZCO elsewhere in these Terms or under applicable law.
5.8 AI Inputs and Generated Outputs

For the purposes of these Terms:

“Input” means a prompt, instruction, Customer Content or other information supplied to an AI-enabled Platform feature.

“Output” means content generated or returned by the Platform in response to an Input.

As between the Customer and SNOBBOT SOLUTION – FZCO, and to the extent permitted by applicable law, the Customer retains its rights in its Inputs and may use Outputs generated for that Customer subject to these Terms and any applicable third-party rights.

However, AI-generated material may not always qualify for intellectual-property protection under applicable law.

Accordingly, we do not warrant that:

copyright or other intellectual-property rights will arise in an Output;

the Customer will obtain exclusive rights to an Output;

similar or identical content will not be generated for another user;

an Output is unique; or

an Output is free from third-party rights.

Customers are responsible for determining whether an Output is appropriate and legally permissible for their intended use.
5.9 Similar or Identical Outputs

Artificial-intelligence systems may generate similar or identical outputs in response to similar prompts, information or subject matter.

Outputs generated for one Customer are therefore not necessarily exclusive to that Customer.

The fact that another user receives similar material does not, by itself, constitute disclosure of the first Customer’s Customer Content.

This clause does not permit us to disclose one Customer’s confidential information or Customer Content to another Customer.
5.10 Review Before Publication or Commercial Use

Customers must exercise appropriate judgement before publishing, distributing or commercially relying upon AI-generated content.

Where appropriate to the intended use, Customers should review Outputs for:

factual accuracy;

misleading statements;

intellectual-property issues;

confidentiality concerns;

privacy and personal-data issues;

advertising and consumer-law requirements;

discriminatory or inappropriate content;

sector-specific regulatory requirements; and

suitability for the intended audience and jurisdiction.

An Output being technically generated by the Platform does not constitute approval, endorsement or legal clearance by SNOBBOT SOLUTION – FZCO.
5.11 SnobBots Intellectual Property

SNOBBOT SOLUTION – FZCO and/or its licensors retain all rights, title and interest in and to the Platform and its underlying intellectual property.

This includes, where applicable:

Platform software and source code;

system architecture;

APIs;

interfaces and dashboards;

workflows;

databases and database structures;

Platform documentation;

proprietary algorithms and processing systems;

designs, graphics and user-interface elements;

trademarks, trade names and branding;

proprietary analytics and reporting systems; and

improvements, modifications and developments to the Platform.

Except for the limited right to access and use the Platform in accordance with these Terms, no ownership rights in the Platform are transferred to the Customer.
5.12 Restrictions Relating to Platform Intellectual Property

Except where expressly permitted by law or authorised by us in writing, Customers must not:

copy or reproduce substantial parts of the Platform;

modify or create unauthorised derivative versions of Platform software;

reverse engineer, decompile or attempt to discover source code;

bypass technical restrictions or security mechanisms;

scrape or systematically extract Platform data or interfaces;

use Platform access to develop a substantially competing service through unauthorised copying of protected elements;

remove proprietary notices; or

sell, sublicense or commercially redistribute access to the Platform except where expressly permitted under an authorised reseller, agency or white-label arrangement.

Nothing in this clause restricts rights that cannot lawfully be excluded.
5.13 Feedback, Suggestions and Feature Requests

Customers may voluntarily provide feedback, suggestions, ideas or feature requests concerning the Platform.

Unless otherwise agreed in writing, providing feedback does not create an obligation for us to implement it or compensate the Customer.

The Customer grants us permission to use non-confidential feedback and suggestions for the purpose of developing, improving and operating the Platform without restriction or payment.

This does not give us ownership of unrelated Customer Content submitted alongside that feedback.

5.14 Customer Content and Platform Improvement

Customer Content will be processed as necessary to provide the services described in these Terms.

Where we use service information for analytics, security, diagnostics, reliability or improvement, we may use aggregated or appropriately de-identified information where reasonably possible.

We will not treat a Customer’s confidential business content, private chatbot training material, private conversations or personal data as unrestricted public training material merely because it has been submitted to the Platform.

Where third-party AI or infrastructure providers process information on our behalf, their processing will be subject to the applicable contractual, privacy and data-processing arrangements.

Any materially different use of identifiable Customer Content will require an appropriate lawful basis and, where required, notice or consent.
5.15 Removal of Unlawful or Infringing Content

We may remove, restrict, quarantine or disable access to Customer Content where we reasonably believe this is necessary to:

comply with applicable law or a binding legal requirement;

respond to a credible intellectual-property complaint;

protect the security or integrity of the Platform;

prevent material harm to users or third parties; or

enforce these Terms.

Where legally and reasonably possible, we may notify the affected Customer.
5.16 Intellectual Property Complaints

If a person reasonably believes that material processed or made available through the Platform infringes their intellectual-property rights, they may contact us with sufficient information to identify the relevant material and explain the claimed infringement.

We may request evidence of ownership or authority before acting upon a complaint.

We reserve the right to restrict or remove disputed material where reasonably necessary while a complaint is investigated.

Knowingly submitting false or misleading infringement notices is prohibited.

5.17 Data Export and Customer Copies

Where export functionality is provided, Customers may download or export certain Platform information, such as leads, analytics, reports or other supported records.

Customers are responsible for maintaining any copies they require for their own business, legal or regulatory purposes.

Unless expressly agreed otherwise, SnobBots is not intended to serve as the Customer’s sole permanent archive or records-management system.

Once information has been exported, the Customer is responsible for its subsequent storage, security, sharing and lawful processing.

5.18 Deletion and Termination

Customers may be able to delete certain content, conversations, leads, chatbots or other information through Platform functionality.

Following account termination or deletion, Customer Content may be deleted or anonymised in accordance with our applicable retention practices, Privacy Policy, data-processing obligations and legal requirements.

Deletion from an active Platform interface may not result in instantaneous deletion from encrypted backups, security records or other systems where temporary retention is reasonably necessary for disaster recovery, fraud prevention, legal compliance or system integrity.

Any retained backup copy will remain subject to applicable security and data-protection obligations and will not be restored to active use except where reasonably required for recovery, legal compliance or security purposes.

5.19 Customer Responsibility for Copies and Business Continuity

Customers should maintain appropriate independent copies of business-critical information.

Although we implement reasonable measures intended to protect Platform information, no cloud or software system can guarantee permanent preservation of every item of data in every circumstance.

Subject to applicable law and the liability provisions of these Terms, we are not responsible for losses that could reasonably have been avoided through appropriate Customer backup or export practices.

5.20 Survival of Intellectual Property Rights

Termination or expiry of a subscription does not affect intellectual-property rights that accrued before termination.

Customer ownership of Customer Content remains with the Customer.

SNOBBOT SOLUTION – FZCO retains ownership of the Platform and its intellectual property following termination.

Licences granted solely for active service provision will cease when they are no longer reasonably required, subject to legitimate retention, backup, security and legal obligations described in these Terms.
Section 6 – Data Processing, Privacy Roles & DPA Provisions
6.1 Purpose of this Section

This Section applies where SNOBBOT SOLUTION – FZCO processes Personal Data on behalf of a Customer in connection with the Platform.

It is intended to form the Data Processing Agreement (“DPA”) between the Customer and SNOBBOT SOLUTION – FZCO where applicable, so that a separate DPA does not need to be accepted unless required by law, requested for procurement purposes, or separately agreed between the parties.

This Section should be read together with the Privacy Policy and the remainder of these Terms.
6.2 Data Protection Roles

The parties acknowledge that their respective roles depend upon the particular processing activity.

Where SNOBBOT SOLUTION – FZCO determines the purposes and means of processing Personal Data for its own legitimate business purposes, including account administration, billing, security, fraud prevention and legal compliance, it acts as a Controller to the extent provided by applicable Data Protection Law.

Where SNOBBOT SOLUTION – FZCO processes Personal Data on behalf of a Customer through Customer-configured Platform functionality, it acts as a Processor and the Customer ordinarily acts as the Controller.

This may include Personal Data contained within:

chatbot conversations;

captured leads;

chatbot training material;

Customer uploads;

Customer-provided website information;

integrations;

support materials; and

other Customer Content processed at the Customer’s instruction.

Where the Customer itself acts as a processor for another organisation, SNOBBOT SOLUTION – FZCO may act as a sub-processor in relation to that processing.
6.3 Applicable Data Protection Law

Each party shall comply with the Data Protection Laws applicable to its respective processing activities.

Depending upon the Customer, Data Subject and processing activity, these may include the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, the UK GDPR, the UK Data Protection Act 2018, the EU GDPR and other mandatory data-protection legislation applicable to the relevant processing.

References in this Section to requirements under a particular legal regime apply only to the extent that regime applies to the relevant processing.
6.4 Customer Instructions

Where we act as Processor, we shall process Personal Data only:

on the Customer’s documented instructions;

as reasonably necessary to provide, maintain, secure and support the Platform; or

where processing is required by applicable law.

The Customer’s use and configuration of the Platform, together with these Terms and any instructions submitted through authorised Platform functionality, constitute documented instructions for the purposes of this Section.

If applicable law requires us to process Personal Data otherwise than on the Customer’s instructions, we may notify the Customer before processing unless the law prohibits us from doing so.

If we reasonably believe that an instruction infringes applicable Data Protection Law, we may inform the Customer and, where reasonably necessary, suspend the affected processing pending clarification.
6.5 Customer Responsibilities as Controller

The Customer is responsible for ensuring that its instructions and use of the Platform comply with applicable Data Protection Law.

This includes responsibility for:

establishing an appropriate lawful basis for processing;

providing required privacy notices;

obtaining consent where consent is legally required;

responding appropriately to Data Subject requests;

configuring chatbot lead capture appropriately;

determining appropriate retention periods for Customer-controlled data;

ensuring Personal Data submitted for chatbot training is lawful and necessary;

complying with direct-marketing and electronic-communications requirements;

ensuring that integrations are lawfully configured; and

ensuring that the Customer does not instruct SnobBots to process Personal Data unlawfully.

The Customer must not instruct us to collect or process Personal Data that the Customer itself would not lawfully be permitted to collect or process.
6.6 Nature and Purpose of Processing

Personal Data processed on behalf of a Customer may be processed for purposes including:

operating AI chatbots;

responding to end-user enquiries;

maintaining conversation history;

capturing and managing leads;

training and configuring Customer chatbots;

processing Customer-provided content;

providing website and Platform integrations;

facilitating authorised communications functionality;

generating Customer-requested content;

providing analytics and reporting;

providing technical support;

maintaining Platform security and reliability; and

providing other functionality requested by the Customer through the Platform.

Processing may include collection, recording, organisation, storage, retrieval, consultation, transmission, analysis, use, restriction, deletion and other operations necessary to provide the relevant functionality.
6.7 Categories of Personal Data

Depending upon the Customer’s configuration and use of the Platform, Personal Data may include:

names;

email addresses;

telephone numbers;

business contact information;

chatbot conversation content;

lead information;

IP addresses and technical identifiers;

website interaction information;

account information;

prompts and instructions;

information contained within uploaded documents;

support communications and attachments; and

other Personal Data voluntarily supplied by the Customer or its end users.

Customers control much of the information submitted through their deployed chatbots and should configure their systems to avoid unnecessary collection.
6.8 Categories of Data Subjects

Data Subjects may include:

Customer personnel;

authorised Platform users;

Customer website visitors;

prospective customers and leads;

individuals interacting with Customer chatbots;

Customer clients or customers;

support contacts; and

other individuals whose Personal Data is lawfully submitted by the Customer.
6.9 Processing Duration

Processing will generally continue for the duration of the Customer’s use of the relevant Services and for any additional period reasonably necessary to complete deletion, maintain legitimate backups, comply with legal obligations, resolve disputes, prevent fraud or maintain security.

Specific retention arrangements may be described elsewhere in these Terms or the Privacy Policy.

6.10 Confidentiality

We shall take reasonable steps to ensure that personnel authorised to process Customer Personal Data are subject to appropriate confidentiality obligations.

Access to Personal Data shall be limited to personnel, contractors and service providers who reasonably require access for authorised purposes.

Customers remain responsible for controlling access by their own personnel and authorised account users.

6.11 Security of Processing

We shall implement and maintain appropriate technical and organisational measures designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Measures will be proportionate to the nature of the processing and reasonably assessed risks.

However, no internet-based or cloud-hosted system can guarantee absolute security.

Customers are responsible for maintaining appropriate security for their own devices, accounts, credentials, integrations, exported data and systems connected to the Platform.

6.12 Personal Data Breaches

Where we act as Processor and become aware of a Personal Data Breach affecting Personal Data processed on behalf of a Customer, we shall notify the affected Customer without undue delay, where required by applicable Data Protection Law.

Such notification does not constitute an admission of fault or liability.

Where reasonably available, we may provide information necessary to assist the Customer in assessing its applicable notification obligations.

The Customer remains responsible for determining whether it must notify a regulator, Data Subject or other person unless applicable law places that obligation directly upon us.

6.13 Data Subject Requests

Taking into account the nature of the processing and functionality available to us, we shall provide reasonable assistance to Customers in responding to legally valid requests from Data Subjects where required by applicable Data Protection Law.

Such requests may concern access, correction, deletion, restriction, objection, portability or other applicable rights.

Where a Data Subject contacts us directly concerning Personal Data for which a Customer is the Controller, we may refer that individual to the relevant Customer unless applicable law requires us to respond directly.
6.14 Regulatory Assistance and Impact Assessments

Where required by applicable Data Protection Law and taking into account the nature of the processing and information reasonably available to us, we may provide reasonable assistance with:

data-protection impact assessments;

regulatory consultations;

security enquiries; and

other Controller compliance obligations relating directly to the Platform processing.

Requests requiring substantial bespoke work may be subject to reasonable charges where permitted by law and agreed in advance.
6.15 Sub-processors

The Customer provides general authorisation for SNOBBOT SOLUTION – FZCO to engage third-party sub-processors where reasonably necessary to operate and support the Platform.

Sub-processors may provide services including:

cloud infrastructure and hosting;

databases and storage;

artificial-intelligence model or API services;

communications infrastructure;

analytics;

payment-related infrastructure;

customer support;

security and monitoring; and

other technical services necessary for Platform operation.

Where required by applicable Data Protection Law, we shall impose appropriate contractual data-protection obligations upon sub-processors.

We remain responsible for our obligations concerning processing delegated to sub-processors to the extent required by applicable law.

A current list of material sub-processors may be made available on request or through the Platform or documentation.

Where legally required, Customers will be provided an appropriate mechanism concerning material changes to sub-processors.
6.16 International Data Transfers

The Platform operates internationally and Personal Data may be processed in jurisdictions other than the country in which the Customer or Data Subject is located.

Where applicable Data Protection Law restricts international transfers, the parties shall use an appropriate lawful transfer mechanism where required.

Depending upon the applicable jurisdiction, such safeguards may include:

adequacy decisions;

recognised contractual safeguards;

the European Commission’s Standard Contractual Clauses;

the UK International Data Transfer Agreement or applicable UK Addendum; or

another transfer mechanism recognised by applicable law.

We do not state that Platform data is necessarily hosted in the United Kingdom. Hosting and processing locations may depend upon the infrastructure and sub-processors used by the Platform.
6.17 Deletion or Return of Personal Data

Following termination of the relevant Services, and subject to applicable law, we shall delete, anonymise or, where technically supported and reasonably requested, return Customer Personal Data in accordance with our applicable retention procedures.

Personal Data may remain temporarily within backups, security systems or disaster-recovery infrastructure until overwritten or deleted through normal retention cycles.

We may retain information where required by law or reasonably necessary for legal claims, fraud prevention, security or regulatory compliance.

Any Personal Data retained for such purposes will remain subject to applicable protection obligations.
6.18 Audit and Compliance Information

Upon reasonable request and where required by applicable Data Protection Law, we may provide information reasonably necessary to demonstrate compliance with our Processor obligations.

Where appropriate, this may include relevant policies, certifications, audit summaries or other compliance information available to us.

Any inspection or audit must:

be legally justified;

be requested on reasonable notice;

avoid unreasonable disruption to our operations;

protect the confidentiality and security of other customers;

comply with reasonable security requirements; and

avoid access to information unrelated to the requesting Customer.

Where equivalent information can reasonably satisfy the request, documentary evidence or independent audit information may be provided instead of physical inspection.
6.19 Costs of Assistance

Routine assistance reasonably required under applicable Data Protection Law will ordinarily be provided as part of the Services.

Where a Customer requests extensive, repetitive or bespoke assistance beyond our ordinary legal obligations or standard Platform functionality, we may charge reasonable costs, provided those costs are disclosed or agreed before the work is undertaken.

6.20 Conflicting Instructions and Legal Requirements

Nothing in this Section requires SNOBBOT SOLUTION – FZCO to undertake processing that would itself violate applicable law.

Where a Customer instruction conflicts with applicable law, Platform security or the rights of another person, we may decline or suspend the relevant processing while the matter is investigated.

6.21 Liability Under this Data Processing Section

Each party remains responsible for its own compliance with applicable Data Protection Law.

Liability arising under this Section is subject to the limitation-of-liability provisions contained elsewhere in these Terms except to the extent that applicable law prohibits such limitation.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

6.22 Relationship with the Privacy Policy

The SnobBots Privacy Policy explains how SNOBBOT SOLUTION – FZCO processes Personal Data in circumstances where it acts as Controller and provides additional information concerning privacy rights and practices.

Where we process Personal Data on behalf of a Customer as Processor, this Section governs the contractual Controller–Processor relationship.

If there is a conflict between this Section and a general provision of these Terms specifically concerning our Processor obligations, this Section will prevail to the extent of that conflict.

6.23 Incorporation as Data Processing Agreement

Where applicable Data Protection Law requires a written agreement between a Controller and Processor, the parties intend this Section to constitute that agreement.

By accepting these Terms and using the Platform to process Personal Data, the Customer instructs and authorises SNOBBOT SOLUTION – FZCO to undertake the processing described in this Section.

Where a Customer reasonably requires a separately executed DPA for regulatory, enterprise procurement or compliance purposes, the Customer may contact SnobBots to request one.
SECTION 7 – Acceptable Use, Prohibited Activities & Platform Security
7.1 Acceptable Use

Customers and Users must use the Platform lawfully, responsibly and in accordance with these Terms, the applicable AI Services & Responsible Use Policy, Platform Documentation and applicable law.

Customers are responsible for their own use of the Platform and, where applicable, use undertaken through their account by authorised users.

Customers deploying SnobBots functionality for third parties, website visitors or end users must also take reasonable steps to ensure that their configuration and intended use comply with applicable law.
7.2 Unlawful Use

The Platform must not be used to facilitate, promote, organise or knowingly assist activity that is unlawful in the jurisdiction applicable to the relevant User or activity.

Customers must not knowingly use the Platform to:

commit or facilitate fraud;

unlawfully obtain property, money, services or information;

impersonate another person for fraudulent purposes;

distribute unlawful material;

facilitate unauthorised access to systems or accounts;

evade sanctions or other legally binding restrictions;

violate applicable privacy or data-protection laws; or

otherwise commit or materially facilitate a criminal or unlawful act.

SNOBBOT may restrict or suspend activity where we reasonably believe continued processing would expose the Platform, its Users or third parties to material legal or security risk.
7.3 Harmful, Abusive or Exploitative Use

Users must not use the Platform to create, operate or distribute content or systems intended to facilitate serious abuse, exploitation, harassment or harm.

This includes use intended to:

threaten or unlawfully harass individuals;

facilitate exploitation or abuse;

encourage violence or serious wrongdoing;

facilitate unlawful discrimination;

deceive vulnerable individuals in a materially harmful manner; or

otherwise cause unlawful or serious harm.

More detailed restrictions relating specifically to artificial-intelligence use may be contained in the AI Services & Responsible Use Policy.
7.4 Fraud, Deception and Impersonation

Users must not use the Platform for fraudulent impersonation or materially deceptive practices.

This includes creating or deploying a chatbot that intentionally misrepresents:

the identity of the organisation operating it;

its authority to act for another organisation;

the nature of a product or service;

material commercial information; or

another fact where the misrepresentation is intended to facilitate fraud or unlawful harm.

The use of automated assistants, branded chatbots or fictional personas is not prohibited merely because they are automated, provided their use is lawful and not materially deceptive.
7.5 Spam and Unsolicited Communications

The Platform must not be used to send or facilitate unlawful spam, unsolicited bulk communications or communications prohibited by applicable marketing, privacy or electronic-communications law.

Where Customers use lead information, WhatsApp functionality or other communication integrations, they are responsible for ensuring that:

they have any consent or other lawful authority required to contact the recipient;

applicable opt-out requirements are respected;

suppression or unsubscribe requests are honoured where required; and

communications comply with applicable third-party messaging-platform rules.

The existence of contact information within the Platform does not itself establish permission to send marketing communications.
7.6 Lead Capture and Personal Data Misuse

Customers must not configure lead-capture or chatbot functionality to unlawfully obtain Personal Data.

Users must not intentionally:

collect information through deception where prohibited by law;

collect excessive Personal Data unrelated to a legitimate purpose;

circumvent privacy choices;

obtain credentials or security information through fraudulent means;

use captured information for an incompatible unlawful purpose; or

sell or disclose Personal Data in violation of applicable law.

The Customer remains responsible for its lawful use of leads after information has been captured or exported from the Platform.
7.7 Intellectual Property and Content Rights

Users must not knowingly use the Platform to infringe intellectual-property rights.

This includes using Platform functionality to unlawfully:

reproduce copyrighted material;

crawl or ingest protected content without appropriate authority;

use another party’s trademarks in an infringing manner;

distribute pirated material;

misappropriate proprietary databases;

disclose trade secrets; or

process confidential material in breach of an applicable obligation.

The Customer remains responsible for establishing the rights necessary to submit Customer Content to the Platform.
7.8 Website Crawling and Automated Access

Website crawling, discovery, fetching and training functionality must be used only in accordance with Section 4 and Section 5 of these Terms.

Customers must not deliberately use SnobBots to:

bypass authentication or paywalls without authority;

defeat access controls;

circumvent technical restrictions intended to prevent unauthorised access;

overload third-party infrastructure;

access non-public systems without permission; or

acquire material that the Customer knows it has no lawful right to process.

The fact that a URL is technically accessible does not necessarily mean the Customer has permission to use its contents for every purpose.
7.9 Malicious Code and Cybersecurity Abuse

Users must not upload, transmit, introduce or distribute through the Platform:

viruses;

ransomware;

spyware;

worms;

Trojan horses;

malicious scripts;

destructive code; or

other software intended to compromise systems or information.

Users must not use the Platform to conduct or materially facilitate unauthorised:

system intrusion;

credential theft;

malware deployment;

denial-of-service attacks;

vulnerability exploitation;

data exfiltration; or

other malicious cybersecurity activity.

Legitimate defensive security, testing or analysis undertaken with appropriate authority is not prohibited merely because it concerns cybersecurity.
7.10 Platform Security

Users must not interfere with or attempt to compromise the security, integrity or availability of SnobBots.com.

Prohibited conduct includes:

attempting to gain unauthorised administrative access;

bypassing authentication;

exploiting vulnerabilities;

interfering with security controls;

deliberately introducing excessive or malicious traffic;

attempting to access another Customer’s account or data;

tampering with logs or usage records; and

using the Platform in a manner intended to materially degrade service for other Users.
7.11 Security Research

Customers or researchers who identify a potential Platform vulnerability should report it responsibly to SNOBBOT rather than exploit it.

Unless expressly authorised, discovery of a vulnerability does not give permission to:

access another person’s information;

modify or destroy data;

maintain persistence within Platform systems;

disrupt Platform availability;

publicly disclose exploitable information before reasonable remediation; or

exceed what is reasonably necessary to demonstrate the issue.

SNOBBOT may introduce a separate vulnerability-disclosure or security-testing programme in the future.
7.12 Reverse Engineering and Technical Exploitation

Except to the extent expressly permitted by mandatory law, Users must not attempt to:

reverse engineer the Platform;

decompile proprietary Platform software;

extract source code;

reproduce proprietary system architecture;

defeat technical protection mechanisms;

systematically copy protected Platform interfaces or functionality; or

exploit technical vulnerabilities for unauthorised commercial advantage.

Nothing in this provision prohibits lawful interoperability activity that cannot legally be restricted.
7.13 Automated Access, Bots and Scraping of SnobBots

Users must not use bots, crawlers, scripts, automated agents or similar mechanisms to access SnobBots systems at volumes or in ways not authorised by the Platform, Documentation or an approved API.

This does not prohibit automation expressly provided or authorised by SNOBBOT.

We may impose reasonable:

rate limits;

API limits;

request limits;

concurrency limits;

security controls; and

other technical restrictions

to protect Platform stability and prevent abuse.
7.14 Usage Metering and Allowance Circumvention

Users must not deliberately manipulate Platform systems to avoid legitimate usage measurement or payment.

This includes attempts to:

falsify message consumption;

avoid Content Credit deductions;

manipulate training-data measurements;

obtain unauthorised chatbot slots;

repeatedly exploit trials or promotional offers;

create accounts primarily to circumvent usage restrictions;

manipulate payment or billing systems; or

exploit bugs to obtain resources without applicable payment.

SNOBBOT may correct allocations or charges resulting from demonstrated technical exploitation, subject to applicable law.
7.15 API Keys, Tokens and Credentials

Where the Platform provides API keys, tokens or other credentials, Users must use them only for authorised purposes.

Users must not:

knowingly expose private credentials publicly;

sell credentials independently of an authorised service arrangement;

use another Customer’s credentials without permission;

attempt to derive or obtain private credentials belonging to another User; or

use compromised credentials after becoming aware of the compromise.

We may revoke or rotate credentials where reasonably necessary for security.
7.16 Third-Party Integrations

Customers must use third-party integrations in accordance with applicable third-party terms and policies.

Connecting a third-party service to SnobBots does not authorise the Customer to violate the rules of that service.

Where a third-party provider restricts or terminates a Customer’s access, SNOBBOT is not required to circumvent that provider’s controls to maintain the integration.
7.17 WhatsApp and Messaging Services

Customers using WhatsApp or other messaging functionality must comply with applicable messaging-provider rules and applicable communications law.

Customers must not use SnobBots integrations to facilitate:

unlawful bulk messaging;

prohibited marketing;

fraudulent messages;

unlawful impersonation;

phishing;

harassment; or

circumvention of messaging-platform restrictions.

SNOBBOT may disable an affected integration where continued operation creates a material legal, security or third-party-platform risk.
7.18 Prohibited High-Risk AI Uses

The Platform must not be used in a manner that unlawfully delegates decisions carrying significant consequences for individuals where legally required safeguards, review or authority are absent.

Customers are responsible for determining whether their intended AI use is subject to sector-specific or jurisdiction-specific requirements.

Additional rules concerning high-risk AI, automated decision-making, professional advice and prohibited AI applications are contained in the AI Services & Responsible Use Policy.

Where there is a conflict concerning permitted AI use, the more protective applicable restriction will apply.
7.19 Professional and Regulated Activities

The availability of AI functionality does not mean the Platform is approved or certified for every regulated profession or activity.

Unless expressly agreed otherwise, Customers must not represent SnobBots as a certified substitute for a qualified:

legal professional;

medical professional;

financial adviser;

accountant;

regulator;

compliance professional; or

other licensed professional.

Customers using Platform outputs within regulated activities remain responsible for appropriate professional oversight and compliance.
7.20 Child-Directed and Vulnerable-User Deployments

Customers must exercise particular care where a chatbot or other Platform functionality may interact with children or vulnerable individuals.

Customers are responsible for determining whether their deployment requires:

age restrictions;

parental or guardian consent;

enhanced privacy notices;

restrictions on data collection;

safeguarding measures;

human supervision; or

other legally required protections.

Unless expressly designed and agreed for such purpose, the Platform should not be treated as a specialist safeguarding service.
7.21 Misrepresentation of Platform Capabilities

Customers, resellers and authorised users must not knowingly make materially false representations concerning SnobBots’ capabilities, certifications, legal status, security standards or guaranteed outcomes.

This is particularly relevant where Customers resell, white-label or incorporate Platform functionality into services offered to third parties.
7.22 Resellers and White-Label Users

Resellers and white-label Customers remain responsible for ensuring that their use, marketing and onward provision of Platform functionality comply with these Terms.

They must not:

conceal legally required disclosures;

misrepresent ownership of the underlying Platform technology;

make warranties on behalf of SNOBBOT without authority;

use white-labelling to facilitate unlawful activity; or

grant downstream users greater rights in SNOBBOT intellectual property than the reseller itself possesses.

Additional reseller terms may apply where separately agreed.
7.23 Fair Use and Excessive Resource Consumption

Even where a plan is described as providing substantial or high usage allowances, Customers must not deliberately operate the Platform in a manner that materially threatens service stability, security or availability for other Customers.

Where unusual activity creates a genuine operational or security risk, SNOBBOT may apply reasonable technical controls.

Any separate fair-use restriction affecting the ordinary commercial value of a paid plan should be disclosed transparently rather than used to contradict an expressly stated numerical allowance.
7.24 Investigation of Suspected Misuse

Where SNOBBOT reasonably suspects a material breach of this Section, we may investigate relevant Platform activity to the extent reasonably necessary and lawful.

This may include reviewing:

security logs;

account activity;

usage records;

relevant Customer configuration;

reported content;

affected integrations; and

information reasonably necessary to investigate the suspected breach.

Investigations will be conducted subject to applicable privacy, confidentiality and data-protection obligations.
7.25 Enforcement Measures

Where a breach is identified or reasonably suspected, SNOBBOT may take proportionate action depending upon the seriousness and urgency of the issue.

Measures may include:

issuing a warning;

requesting corrective action;

restricting particular functionality;

disabling an integration;

removing or restricting affected content;

rotating credentials;

temporarily suspending an account; or

terminating access in serious or repeated cases.

Where appropriate and reasonably practicable, we may provide an opportunity to remedy a breach before permanent termination.

Immediate action may be taken where reasonably necessary to prevent material harm, unlawful activity, security compromise or serious abuse.
7.26 Cooperation with Lawful Authorities

SNOBBOT may preserve or disclose information where required by applicable law, valid legal process or a binding request from a competent authority.

We may also take reasonable steps to protect the rights, security and safety of SNOBBOT, our Customers, Users or third parties where permitted by law.

Nothing in these Terms requires us to disclose information where disclosure would itself be unlawful.

7.27 Customer Responsibility for End Users

Where Customers deploy Platform functionality to interact with their own website visitors, customers, leads or other end users, the Customer is responsible for the manner in which that functionality is configured and offered.

The Customer must not knowingly instruct, encourage or permit end users to use Customer-controlled Platform functionality in a manner that would materially violate these Terms.

Where misuse by an end user is brought to the Customer’s attention, the Customer should take reasonable corrective action within its control.

7.28 No Obligation to Pre-Screen Every Interaction

SNOBBOT is not required to manually review every prompt, chatbot conversation, uploaded document, generated output, lead or other interaction before it is processed.

The Platform may use automated safeguards, technical controls, abuse-detection mechanisms and retrospective investigation where appropriate.

The absence of prior intervention does not constitute approval or endorsement of Customer Content or Platform use.

7.29 Reporting Abuse

Users may report suspected unlawful activity, security abuse or serious misuse through the Platform’s support facilities or SNOBBOT’s published contact channels.

Reports should contain sufficient information to identify the relevant activity and allow reasonable investigation.

Knowingly submitting materially false abuse reports is prohibited.
7.30 Relationship with AI Services & Responsible Use Policy

This Section establishes the general acceptable-use requirements applicable to the Platform.

The AI Services & Responsible Use Policy contains additional and more detailed rules concerning:

AI-generated content;

prohibited AI applications;

automated decisions;

high-risk use;

professional reliance;

harmful content;

model limitations;

hallucinations and accuracy;

human oversight; and

responsible deployment of AI systems.

Customers using AI functionality agree to comply with both this Section and the applicable AI Services & Responsible Use Policy.

SECTION 8 – AI Outputs, Accuracy, Reliance, Disclaimers & Customer Responsibility
8.1 AI-Enabled Platform

The Platform incorporates artificial intelligence and automated technologies to generate, analyse, summarise, classify or otherwise process information.

Depending upon the feature used, AI functionality may produce:

chatbot responses;

FAQs;

blog content;

blog ideas;

website recommendations;

audit observations;

summaries;

suggested actions;

classifications;

analyses; and

other generated content or information.

Customers acknowledge that AI systems operate probabilistically and do not function in the same manner as deterministic software or human professional judgement.
8.2 AI Outputs May Be Incorrect

AI-generated Outputs may contain errors.

An Output may be:

inaccurate;

incomplete;

misleading;

inconsistent;

ambiguous;

inappropriate;

outdated;

based upon incorrect assumptions;

unsupported by reliable evidence; or

otherwise unsuitable for the Customer’s intended purpose.

An Output may also appear convincing or authoritative even where it is incorrect.

Customers must not assume that an Output is accurate merely because it is expressed confidently, contains detailed information or appears technically sophisticated.
8.3 Hallucinations and Fabricated Information

Artificial-intelligence systems may generate information that does not accurately correspond with real-world facts or source material, sometimes referred to as an AI “hallucination”.

This may include fabricated or inaccurate:

facts;

names;

dates;

events;

statistics;

quotations;

sources;

references;

citations;

laws;

cases;

product information; or

other assertions.

Customers are responsible for independently verifying material information before relying upon, publishing or acting upon an AI-generated Output.
8.4 Customer Review and Human Oversight

The Platform is intended to assist Users rather than eliminate the need for appropriate human judgement.

Customers are responsible for determining the level of human review appropriate to their use case.

In particular, Customers should apply appropriate review before using Outputs for:

publication;

customer communications;

commercial decisions;

legal or contractual documents;

regulated activities;

health or safety matters;

financial decisions;

employment decisions;

compliance matters; or

other decisions capable of materially affecting an individual or organisation.

The Customer remains responsible for decisions made using Platform Outputs.
8.5 Automated Chatbot Responses

Chatbot responses may be generated automatically and may be delivered to end users without prior human review where the Customer configures the chatbot to operate in that manner.

The Customer acknowledges that this creates inherent risks associated with automated communication.

Customers are responsible for:

reviewing chatbot training information;

testing chatbot behaviour;

monitoring deployed chatbots as reasonably appropriate;

correcting materially inaccurate training information;

providing appropriate escalation or human-contact mechanisms where necessary; and

determining whether automated responses are suitable for the Customer’s particular business.

SNOBBOT does not manually approve every response generated by a Customer’s chatbot.
8.6 Training Data Does Not Guarantee Responses

Providing information to a chatbot’s training or knowledge base does not guarantee that the chatbot will:

retrieve that information on every relevant occasion;

reproduce it exactly;

interpret it correctly;

prioritise it over other contextual information;

understand ambiguous questions; or

generate the response expected by the Customer.

Customers should test important scenarios before relying upon a chatbot in production.
8.7 General and Assistive Information

Unless expressly stated otherwise, AI-generated content and automated analyses made available through the Platform are provided for general informational, drafting, analytical and assistive purposes.

They are not independently verified statements of fact merely because they are generated by the Platform.
8.8 No Professional Advice

The Platform is not a substitute for appropriately qualified professional advice.

Unless expressly provided under a separate service by a suitably qualified professional, SnobBots does not provide:

legal advice;

medical advice;

financial advice;

investment advice;

tax advice;

accounting advice;

regulatory advice; or

other licensed professional advice.

Customers must not rely solely upon an AI-generated Output where qualified professional advice is reasonably required.
8.9 Legal and Compliance Outputs

Where an Output concerns laws, regulations, contracts, policies or compliance requirements, the Customer must independently verify the information before relying upon it.

Laws and regulatory requirements vary by jurisdiction and may change.

The Platform does not guarantee that generated legal or compliance-related information reflects:

the latest law;

every applicable jurisdiction;

the Customer’s specific circumstances;

applicable regulatory guidance; or

relevant professional interpretation.
8.10 Medical and Health Information

The Platform must not be treated as a substitute for diagnosis, treatment or advice from a qualified healthcare professional.

Customers deploying chatbot functionality in health-related contexts are responsible for implementing appropriate safeguards, human oversight and regulatory compliance.

The Platform should not be configured to represent that an automated Output constitutes emergency medical assistance unless SNOBBOT has expressly agreed to provide functionality certified for that purpose.

8.11 Financial, Investment and Tax Information

AI-generated financial, investment, accounting or tax-related information may be incomplete, inaccurate or unsuitable for a particular person’s circumstances.

The Platform does not guarantee investment performance, financial outcomes, tax treatment or regulatory compliance.

Appropriate professional advice should be obtained before material reliance where required.
8.12 Website Audit Outputs

Website-audit functionality provides automated diagnostic information and recommendations.

Audit scores, recommendations and observations do not constitute:

legal certification;

accessibility certification;

cybersecurity certification;

SEO certification;

regulatory approval;

technical accreditation; or

a guarantee that every website issue has been detected.

An audit may fail to identify an issue or may identify an issue that requires further professional investigation.
8.13 Accessibility Outputs

Accessibility-related scores, checks or recommendations are intended to assist Customers in identifying potential areas for review.

They do not establish that a website complies or fails to comply with every applicable accessibility law, regulation or technical standard.

Automated testing cannot necessarily identify all accessibility issues.

Where formal accessibility compliance is required, Customers should undertake appropriate additional assessment.
8.14 SEO and Content Outputs

SEO-related Outputs and content-generation tools are intended to assist Customers with content development and website optimisation.

SNOBBOT does not guarantee:

rankings;

search visibility;

indexing;

traffic;

backlinks;

engagement;

conversions;

leads;

revenue; or

other search or commercial outcomes.

Customers remain responsible for reviewing generated content before publication.
8.15 Generated Content and Third-Party Rights

AI-generated content may inadvertently resemble, reference or conflict with material belonging to third parties.

SNOBBOT does not warrant that every Output is:

unique;

capable of intellectual-property protection;

non-infringing;

suitable for trademark registration;

free from third-party rights; or

exclusive to the Customer.

Customers intending to use Outputs for material commercial purposes should undertake appropriate review, particularly where branding, copyright, trademarks or other intellectual-property rights may be relevant.
8.16 No Guarantee of Uniqueness

AI systems may generate identical or substantially similar Outputs for different Users.

The Customer does not obtain exclusivity over an idea, phrase, structure, recommendation or other material merely because the Platform generated it for that Customer.

This does not permit SNOBBOT to disclose one Customer’s confidential information to another Customer.
8.17 Third-Party AI Models and Technologies

The Platform may rely upon third-party AI models, APIs, infrastructure or other technologies.

The behaviour, availability and capabilities of those systems may change independently of SNOBBOT.

This may affect:

response style;

accuracy;

latency;

model capabilities;

context limits;

supported features;

moderation behaviour; or

SNOBBOT may replace or modify underlying AI providers or models where reasonably necessary to operate or improve the Platform, subject to applicable contractual and data-protection obligations.
8.18 Model Updates

Artificial-intelligence models and Platform configurations may be updated over time.

As a result, identical or similar Inputs may produce different Outputs at different times.

SNOBBOT does not guarantee reproducibility of every AI-generated response.

8.19 No Guaranteed Availability of Particular AI Model

Unless expressly agreed in writing, a subscription provides access to applicable SnobBots functionality rather than a permanent contractual right to any particular underlying third-party AI model, model version or provider.

We may change the technologies used to provide substantially equivalent Platform functionality where reasonably necessary.
8.20 Customer Decisions and Actions

Customers remain responsible for decisions, actions and omissions arising from their use of the Platform.

This includes responsibility for:

whether to use an Output;

whether to publish generated content;

whether to communicate a chatbot response to an end user;

whether to implement an audit recommendation;

whether to contact a captured lead;

whether to act upon analytics; and

whether professional review is required.

SNOBBOT does not assume responsibility for a Customer’s independent business decision merely because an AI Output contributed to that decision.
8.21 End-User Reliance

Customers deploying chatbots should take reasonable steps to avoid encouraging inappropriate reliance by their own end users.

Where appropriate to the use case, Customers should provide notices explaining that:

users are interacting with an automated system;

responses may contain errors; and

important information should be independently verified.

Additional safeguards may be required for regulated or high-risk deployments.
8.21 End-User Reliance

Customers deploying chatbots should take reasonable steps to avoid encouraging inappropriate reliance by their own end users.

Where appropriate to the use case, Customers should provide notices explaining that:

users are interacting with an automated system;

responses may contain errors; and

important information should be independently verified.

Additional safeguards may be required for regulated or high-risk deployments.
8.22 No Warranty of Error-Free AI

To the maximum extent permitted by applicable law, SNOBBOT does not warrant that AI functionality will:

operate without errors;

produce correct Outputs;

understand every Input;

identify every relevant fact;

operate without bias;

remain available continuously;

meet every Customer expectation; or

be suitable for every particular purpose.

Nothing in this clause excludes warranties or statutory rights that cannot lawfully be excluded.
8.23 “As Is” and “As Available”

Subject to mandatory rights and any express written warranties provided by SNOBBOT, the Platform and its AI-generated Outputs are provided on an “as is” and “as available” basis.

This does not remove SNOBBOT’s obligation to provide paid Services in accordance with applicable contractual and mandatory legal requirements.
8.24 No Guarantee of Business Results

Use of the Platform does not guarantee any particular commercial result.

SNOBBOT does not guarantee:

increased sales;

additional leads;

increased revenue;

reduced operating costs;

improved customer satisfaction;

increased website traffic;

improved search ranking;

business growth; or

return on investment.

Marketing descriptions, demonstrations, case studies or examples should not be interpreted as guarantees that another Customer will obtain equivalent results.
8.25 No Guarantee of Continuous Availability

AI services and other Platform functionality may occasionally be unavailable or degraded because of:

maintenance;

software updates;

infrastructure failures;

third-party outages;

AI-provider outages;

internet or telecommunications failures;

cybersecurity incidents;

exceptional demand;

legal or regulatory restrictions; or

circumstances outside our reasonable control.

Unless a separate written Service Level Agreement expressly provides otherwise, SNOBBOT does not guarantee uninterrupted or 100% Platform uptime.
8.26 Third-Party Content and Services

The Platform may interact with or reference third-party websites, services, content, APIs or systems.

Unless expressly stated otherwise, SNOBBOT does not control or endorse independently operated third-party content merely because it is accessible through an integration.

Customers remain responsible for evaluating third-party services they choose to connect to the Platform.
8.27 Customer-Supplied Information

The quality and reliability of Platform Outputs may depend substantially upon information supplied by the Customer.

SNOBBOT is not responsible for inaccuracies arising solely from:

incorrect Customer Content;

outdated training material;

incomplete instructions;

misleading prompts;

incorrect website information;

unauthorised configuration changes; or

other inaccurate information supplied by or on behalf of the Customer.
8.28 High-Risk Decisions

Customers must not rely solely upon automated Platform Outputs to make decisions carrying significant legal or similarly serious effects for individuals where applicable law requires human review, additional safeguards or another lawful decision-making process.

The Customer is responsible for assessing whether its particular deployment constitutes high-risk or regulated AI use.

More detailed requirements concerning high-risk, regulated and prohibited uses of Artificial Intelligence are set out in the AI Services & Responsible Use Policy, which forms part of the contractual framework described in these Terms.
8.29 Customer Testing

Customers should test Platform functionality appropriate to their deployment before making it publicly available or relying upon it for material business processes.

Testing should be repeated where relevant following material changes to:

training data;

chatbot instructions;

integrations;

website configuration;

AI functionality; or

Customer workflows.
8.30 Relationship to Limitation of Liability

This Section explains the inherent limitations of AI and the responsibilities associated with relying upon Platform Outputs.

The financial and legal allocation of liability between the parties is governed separately by the Limitation of Liability section of these Terms.

Nothing in this Section excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.

8.31 Relationship with Platform Disclaimer Provisions

This Section, together with the warranty, liability, third-party-service and other disclaimer provisions contained throughout these Terms, sets out the principal disclaimers applicable to use of the Platform.

These provisions are intended to operate together with the AI Services & Responsible Use Policy and any mandatory rights available under applicable law.

Nothing in these Terms excludes or restricts any liability or legal right that cannot lawfully be excluded or restricted.

Accordingly, SNOBBOT may provide these protections within the Platform Terms rather than maintaining a separate public Disclaimer, provided the applicable Terms remain readily accessible to Users.
SECTION 9 – Service Availability, Maintenance, Changes, Suspension & Termination
9.1 Service Availability

SNOBBOT aims to make the Platform available reliably, but does not guarantee uninterrupted, continuous or error-free availability unless a separate written Service Level Agreement expressly provides otherwise.

Access to all or part of the Platform may occasionally be unavailable, delayed, degraded or restricted due to circumstances including:

planned or emergency maintenance;

software releases and updates;

infrastructure maintenance;

technical faults;

cybersecurity incidents;

unusually high demand;

internet or telecommunications failures;

third-party provider outages;

AI-model or API-provider disruption;

payment-provider disruption;

messaging-platform disruption;

changes required for legal or regulatory compliance; or

circumstances outside SNOBBOT’s reasonable control.

We will take reasonable steps to restore materially affected Services within our control.
9.2 No Guaranteed Uptime Unless Expressly Agreed

Unless the Customer has entered into a separate written Service Level Agreement with SNOBBOT SOLUTION – FZCO, no specific uptime percentage, response time, restoration time or availability commitment applies.

References in marketing material, documentation, support communications or general descriptions to reliability, availability or performance do not create a Service Level Agreement unless expressly identified as such.

9.3 Planned Maintenance

SNOBBOT may temporarily restrict access to all or part of the Platform to perform planned maintenance, upgrades, security work or infrastructure changes.

Where maintenance is reasonably expected to cause material disruption, we may provide advance notice where practicable.

We may carry out routine maintenance without individual notice where the expected impact is minor.
9.4 Emergency Maintenance

Emergency maintenance may be undertaken without advance notice where reasonably necessary to:

address a security vulnerability;

respond to a cyber incident;

protect Customer Data;

prevent material Platform damage;

resolve a critical technical failure;

comply with a legal requirement; or

protect Users or third parties.

Emergency maintenance may temporarily affect Platform availability.
9.5 Platform Updates

SNOBBOT may deploy updates, patches, improvements and technical changes to the Platform.

Updates may affect:

interfaces;

dashboards;

workflows;

AI behaviour;

integrations;

APIs;

supported file types;

generation processes;

reporting;

analytics;

chatbot functionality; or

other Platform features.

Customers acknowledge that an actively developed AI Platform will change over time.
9.6 Feature Changes

We may add, modify, replace or discontinue Platform features where reasonably necessary for:

product development;

security;

performance;

legal or regulatory compliance;

technical compatibility;

third-party-provider changes;

AI-model changes;

customer demand; or

commercial development.

We will take reasonable account of the effect of material changes upon existing paid Customers.

Where mandatory law requires notice, cancellation rights, refunds or another remedy following a material change, those rights will apply.
9.7 Third-Party Dependency Changes

Certain Platform features depend upon third-party services.

These may include AI providers, hosting infrastructure, communications providers, messaging platforms, payment processors, analytics systems, APIs, website platforms and other external technologies.

A third party may:

change its API;

alter its pricing;

impose new technical restrictions;

modify its terms;

withdraw functionality;

suspend access;

experience an outage; or

discontinue its service.

Where this materially affects SnobBots functionality, we may modify, replace or discontinue the affected integration or feature.

SNOBBOT is not required to circumvent a third party’s lawful technical or contractual restrictions.
9.7 Third-Party Dependency Changes

Certain Platform features depend upon third-party services.

These may include AI providers, hosting infrastructure, communications providers, messaging platforms, payment processors, analytics systems, APIs, website platforms and other external technologies.

A third party may:

change its API;

alter its pricing;

impose new technical restrictions;

modify its terms;

withdraw functionality;

suspend access;

experience an outage; or

discontinue its service.

Where this materially affects SnobBots functionality, we may modify, replace or discontinue the affected integration or feature.

SNOBBOT is not required to circumvent a third party’s lawful technical or contractual restrictions.
9.8 AI Model Changes

SNOBBOT may change, upgrade, replace or reconfigure AI models or AI-service providers used within the Platform.

Such changes may result in differences in:

response wording;

generation quality;

processing speed;

supported context;

moderation behaviour;

model capabilities;

token or resource consumption; or

other characteristics.

Unless expressly agreed otherwise, Customers purchase access to SnobBots Platform functionality rather than a permanent right to a specific underlying model or model version.
9.9 Beta, Preview and Experimental Features

SNOBBOT may make functionality available on a beta, preview, experimental, early-access or testing basis.

Such functionality may:

contain errors;

be incomplete;

change without notice;

have additional limitations;

perform differently from production functionality; or

be withdrawn.

Where reasonably apparent from the context, Customers should not rely upon experimental functionality for critical operations without appropriate testing and contingency arrangements.
9.10 Customer Systems and Internet Access

The Customer is responsible for obtaining and maintaining equipment, software, browsers, internet connectivity and other systems reasonably necessary to access the Platform.

SNOBBOT is not responsible for service problems caused solely by:

the Customer’s internet connection;

unsupported devices or browsers;

Customer-controlled software;

local network configuration;

third-party plugins;

Customer website configuration; or

other systems outside SNOBBOT’s reasonable control.
9.11 Suspension for Non-Payment

SNOBBOT may restrict or suspend paid Platform functionality where subscription fees or other properly due charges remain unpaid.

Where reasonably practicable, we may provide notice and an opportunity to correct the payment issue before suspension.

Restoration may require payment of outstanding amounts and correction of the underlying billing issue.
9.12 Suspension for Security Reasons

We may immediately restrict or suspend access where we reasonably believe continued access creates a material security risk.

This may include suspected:

account compromise;

credential theft;

malicious activity;

unauthorised system access;

API abuse;

malware;

exploitation of a vulnerability; or

activity threatening other Customers or the Platform.

Suspension may affect an entire account or only the functionality reasonably connected to the identified risk.
9.13 Suspension for Breach

SNOBBOT may restrict or suspend access where the Customer materially breaches these Terms or the applicable AI Services & Responsible Use Policy.

Where the breach is capable of remedy and does not require immediate action, we may provide the Customer with a reasonable opportunity to correct it.

Immediate suspension may be appropriate where the breach involves serious unlawful activity, fraud, material security risk, abuse, significant third-party harm or another urgent matter.
9.14 Suspension Required by Law or Third Parties

We may suspend or restrict functionality where reasonably necessary to comply with:

applicable law;

a court order;

a binding regulatory requirement;

sanctions obligations;

lawful government process; or

legally enforceable third-party rights.

An affected third-party integration may also be restricted where the relevant provider lawfully withdraws or suspends access.
9.15 Proportionate Suspension

Where reasonably possible, SNOBBOT will seek to limit a suspension to the account, feature, integration, credential or activity giving rise to the issue rather than unnecessarily restricting unaffected Services.

This may not be possible in every security, technical or legal situation.
9.16 Effect of Suspension

During suspension, the Customer may lose access to some or all Platform functionality.

Depending upon the nature of the suspension, this may affect:

deployed chatbots;

chatbot responses;

conversations;

lead capture;

WhatsApp functionality;

content generation;

website audits;

analytics;

integrations;

API access; or

other Services.

Customers should therefore maintain appropriate business-continuity arrangements where they use the Platform for important operational functions.
9.17 Suspension Does Not Automatically Cancel Billing

A temporary suspension does not automatically cancel the Customer’s subscription.

Where suspension results from Customer breach, non-payment or activity for which the Customer is responsible, subscription charges may continue to accrue during the applicable subscription period, subject to mandatory law.

Where a prolonged suspension results primarily from circumstances for which SNOBBOT is legally responsible, any applicable remedy will be determined under these Terms and mandatory law.

9.18 Customer Cancellation

Customers may cancel recurring subscriptions using available Platform functionality or another cancellation method made available by SNOBBOT.

Unless otherwise stated at purchase or required by applicable law, cancellation prevents future renewal and the subscription remains active until the end of the billing period already paid for.

Cancellation does not necessarily constitute immediate account deletion.

9.19 Termination by the Customer for Material Breach

Where SNOBBOT materially breaches these Terms and the breach is capable of remedy, a business Customer may notify us and provide a reasonable opportunity to remedy the breach.

Where a material breach remains unremedied after a reasonable period, the Customer may terminate the affected Services to the extent permitted by applicable law and the relevant contractual arrangement.

Mandatory consumer remedies remain unaffected.
9.20 Termination by SNOBBOT

SNOBBOT may terminate an account or subscription where:

the Customer materially or repeatedly breaches these Terms;

serious unlawful activity occurs;

the Platform is used fraudulently;

continued use creates a material security risk;

the Customer persistently fails to pay properly due charges;

the Customer seriously abuses Platform resources;

continued provision would violate applicable law;

the Customer’s conduct materially harms SNOBBOT, other Customers or third parties; or

another termination right expressly provided by these Terms applies.

Where appropriate, we may provide notice before termination.

Immediate termination may occur where reasonably necessary because of serious misconduct, security risk, fraud or legal requirements.
9.21 Discontinuation of the Platform or Service

SNOBBOT may decide to discontinue the Platform, a subscription product or a material Service.

Where practicable, Customers with active paid subscriptions materially affected by such discontinuation will receive reasonable advance notice.

Where SNOBBOT permanently discontinues prepaid Services before the end of a paid period for reasons other than Customer breach, we may provide an appropriate remedy, such as continued access for the remaining period, migration where available, account credit or a proportionate refund, depending upon the circumstances and applicable law.
9.22 Effect of Termination

Upon termination or expiry of the relevant Services:

the Customer’s right to use paid Platform functionality may cease;

deployed chatbot functionality may stop operating;

integrations may cease functioning;

API credentials may be revoked;

unused subscription allowances may cease to be available;

account access may be restricted; and

Customer Data will become subject to applicable export, retention and deletion provisions.

Termination does not extinguish payment obligations properly accrued before termination.
9.23 Unused Credits and Allowances Following Termination

Unless applicable law, the applicable purchase terms or an express written agreement provides otherwise, unused subscription allowances do not have a cash value and are not automatically refundable following cancellation, expiry or termination.

Purchased add-ons and other resources will be treated according to the terms applicable when they were purchased.

Where termination results from SNOBBOT’s material breach or discontinuation of prepaid Services, applicable statutory or contractual remedies remain available.

9.24 Data Export Before Closure

Customers should export information they reasonably require before account closure or expiration of any applicable post-termination access period.

Where technically available and appropriate, SNOBBOT may provide a reasonable opportunity for Customers to retrieve supported Customer Data following ordinary subscription expiry.

This does not require SNOBBOT to maintain indefinite Platform access or retain Customer Data permanently.
9.25 Data Retention Following Termination

Following termination, cancellation or account deletion, Customer Data may be retained temporarily in accordance with:

the Privacy Policy;

Section 6 of these Terms;

applicable legal obligations;

security requirements;

fraud-prevention requirements;

dispute-resolution requirements; and

normal backup and disaster-recovery cycles.

Following applicable retention periods, information may be deleted or anonymised unless continued retention is legally required.
9.26 Account Deletion

Where account-deletion functionality is available, Customers may request deletion of their account separately from subscription cancellation.

Before deleting an account, Customers should ensure they have exported information they require.

Account deletion may be irreversible after applicable recovery and retention periods have expired.
9.27 Reactivation

Where technically and commercially available, SNOBBOT may permit a cancelled, expired or suspended account to be reactivated.

Reactivation may require:

payment;

selection of a current subscription plan;

updated acceptance of Terms;

security verification;

correction of an earlier breach; or

updated account information.

SNOBBOT does not guarantee that deleted Customer Data, expired resources, previous pricing or discontinued features can be restored following reactivation.
9.28 Survival

Provisions which by their nature are intended to continue after termination shall survive termination or expiry.

These may include provisions concerning:

intellectual property;

confidentiality;

accrued payment obligations;

data protection;

disclaimers;

limitation of liability;

indemnities;

dispute resolution;

governing law; and

rights or obligations accrued before termination.
9.29 No Waiver Through Temporary Continuation

SNOBBOT’s decision to continue providing Services temporarily despite a breach does not waive its right to enforce these Terms later.

Similarly, a delay in suspension or termination does not constitute approval of prohibited conduct.
9.30 Business Continuity Responsibility

Customers using SnobBots for material business processes should maintain reasonable contingency arrangements appropriate to their operations.

This is particularly important where Customers rely upon the Platform for:

customer-facing chatbots;

lead capture;

communications;

website functionality;

content workflows; or

other time-sensitive business processes.

Unless expressly covered by a separate written Service Level Agreement, the Platform should not be treated as guaranteeing uninterrupted operation of a Customer’s entire business process.
SECTION 10 – Warranties, Liability, Indemnities & Allocation of Risk
10.1 Purpose of this Section

This Section allocates contractual risk between SNOBBOT SOLUTION – FZCO and Customers using the Platform.

It must be interpreted subject to applicable mandatory law. Nothing in these Terms excludes, restricts or limits any liability, right or remedy where doing so would be unlawful.

Where the Customer is a consumer, the consumer-specific protections in these Terms take precedence to the extent required by applicable law.
10.2 SNOBBOT’s Service Commitment

SNOBBOT will use reasonable care and skill in providing the Platform and will take reasonable measures appropriate to operating and maintaining the Services.

However, the Customer acknowledges that the Platform:

incorporates artificial intelligence and automated systems;

depends upon internet connectivity and third-party infrastructure;

may depend upon external APIs, AI models and integrations;

is continuously developed and updated; and

cannot reasonably be guaranteed to operate without interruption, error or variation.

Any express commitment contained in an applicable written order, subscription agreement or Service Level Agreement will apply according to its terms.
10.3 No Additional Warranties

Except for warranties expressly stated in these Terms or required by applicable law, SNOBBOT does not make additional representations or warranties concerning the Platform.

In particular, we do not warrant that:

every Platform function will always be available;

the Platform will be completely error-free;

every defect can or will be corrected;

every third-party integration will remain available;

every AI Output will be accurate;

every website will be successfully crawled or analysed;

every chatbot enquiry will receive an appropriate response;

use of the Platform will achieve a particular commercial result; or

the Platform will meet requirements that have not been expressly agreed with SNOBBOT.
10.4 Customer Responsibilities

The Customer remains responsible for matters within its reasonable control, including:

selecting whether the Platform is suitable for its intended use;

configuring its account and chatbot appropriately;

supplying lawful and accurate Customer Content;

reviewing AI Outputs;

maintaining appropriate human oversight;

securing its credentials and connected systems;

complying with applicable laws governing its business;

maintaining appropriate backups and exports; and

implementing reasonable business-continuity arrangements.

SNOBBOT is not responsible for loss to the extent caused by the Customer’s own unlawful conduct, material breach, negligent configuration or failure to take reasonable precautions required by these Terms.
10.5 Liability That Is Not Excluded

Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited.

This includes any liability that applicable mandatory law requires to remain unrestricted.

Nothing in this Section removes mandatory consumer rights.
10.6 Business Customers – Excluded Categories of Loss

To the maximum extent permitted by applicable law, where the Customer is acting in the course of business, SNOBBOT shall not be liable for indirect or consequential loss arising from use of or inability to use the Platform.

Subject to Section 10.5, this may include indirect or consequential:

loss of profits;

loss of revenue;

loss of anticipated savings;

loss of business opportunity;

loss of goodwill or reputation;

loss of contracts;

business interruption; or

loss arising from reliance upon an unverified AI Output.

This exclusion does not apply where applicable law prevents the relevant category of liability from being excluded.
10.7 Data Loss

SNOBBOT will maintain reasonable technical and organisational measures appropriate to the Platform, but Customers remain responsible for maintaining appropriate independent copies of business-critical information.

Subject to Section 10.5, SNOBBOT will not be responsible for avoidable loss caused by a Customer’s failure to maintain reasonable copies or exports where the Customer had a reasonable opportunity to do so.

Nothing in this clause excuses SNOBBOT from liability arising from its own breach where such liability cannot lawfully be excluded or otherwise remains recoverable under these Terms.
10.8 AI-Related Loss

The Customer acknowledges the AI limitations described in Section 8.

Subject to mandatory law, SNOBBOT is not responsible for loss arising solely because a Customer:

treated an AI Output as verified fact when reasonable verification was appropriate;

published an Output without appropriate review;

relied upon generated professional information instead of obtaining required professional advice;

failed to monitor a Customer-configured chatbot appropriately; or

used AI functionality for a purpose prohibited by these Terms or the AI Services & Responsible Use Policy.

This clause does not protect SNOBBOT from liability that applicable law does not permit us to exclude.
10.9 Third-Party Services

SNOBBOT is not responsible for acts, omissions, outages or changes of independent third-party providers to the extent those matters are outside SNOBBOT’s reasonable control.

This may include independent:

AI-model providers;

cloud or infrastructure providers;

WhatsApp or other messaging providers;

website platforms;

payment processors;

analytics services;

telecommunications providers; and

external APIs.

Where SNOBBOT remains legally responsible for its selection, management or use of a third-party processor or provider, nothing in this clause removes that responsibility.
10.10 Customer Websites and Systems

SNOBBOT is not responsible for defects, outages, security incidents or other losses originating solely within Customer-controlled websites, devices, networks, software or third-party systems.

The Customer remains responsible for the security and maintenance of systems under its control.

10.11 Business Customer Liability Cap

Subject to Sections 10.5 and 10.12, SNOBBOT’s aggregate contractual liability to a business Customer arising out of or in connection with the Platform and these Terms shall not exceed the total fees actually paid by that Customer to SNOBBOT for the affected Services during the 12 months immediately preceding the event giving rise to the claim.

Where the Customer has used the affected Service for less than 12 months, the cap shall ordinarily be based upon the fees actually paid for that Service during that shorter period.

This cap applies in aggregate rather than separately to each claim arising from the same or related circumstances.

10.12 Matters Requiring Separate Treatment

The limitation in Section 10.11 applies only to the extent permitted by applicable law.

Nothing in these Terms limits liability where a limitation is legally prohibited.

Any liability relating to fraud, deliberate misconduct, mandatory data-protection obligations, intellectual-property liability or another category receiving special treatment under applicable law will be determined according to the applicable legal requirements and any expressly agreed contractual provisions.
10.13 Consumer Customers

Where the Customer is acting as a consumer rather than in the course of business, the exclusions and liability cap applicable specifically to business Customers will apply only to the extent legally permissible.

SNOBBOT does not exclude liability to a consumer for losses where:

the loss was caused by SNOBBOT’s breach;

the loss was reasonably foreseeable under applicable law; and

applicable consumer law provides a right to recover that loss.

Consumer statutory rights remain unaffected.
10.14 Business Use by Consumers

Where a person purchases the Platform as a consumer but subsequently uses it substantially for commercial or business purposes, the legal classification of the relationship will be determined by applicable law and the circumstances of the transaction.

Nothing in these Terms artificially removes consumer status where mandatory law provides otherwise.
10.15 Customer Indemnity – Business Customers

Where the Customer is acting in the course of business, the Customer shall indemnify SNOBBOT SOLUTION – FZCO against third-party claims, losses, liabilities, damages and reasonable external legal costs to the extent arising from:

unlawful Customer Content;

infringement of third-party intellectual-property rights by material supplied by the Customer;

the Customer’s unlawful collection or use of Personal Data;

the Customer’s material breach of Sections 5 or 7;

fraudulent or deliberately unlawful use of the Platform;

unauthorised website crawling or content ingestion instructed by the Customer;

unlawful communications sent through Customer-controlled integrations; or

a Customer’s representation or warranty to its own end users that was not authorised by SNOBBOT.

The indemnity applies only to the extent that the relevant claim results from conduct for which the Customer is responsible.
10.16 Indemnity Procedure

Where SNOBBOT seeks indemnification under Section 10.15, we will, where reasonably practicable:

notify the Customer of the relevant third-party claim;

provide reasonable information concerning the claim;

permit reasonable participation in the defence or settlement where appropriate; and

take reasonable steps to mitigate recoverable loss.

The Customer must not settle a claim in a manner that admits liability on behalf of SNOBBOT, imposes obligations upon SNOBBOT or materially prejudices SNOBBOT without our prior written consent, such consent not to be unreasonably withheld.

SNOBBOT must not deliberately increase indemnifiable costs unreasonably.
10.17 No Consumer Indemnity

The business indemnity in Section 10.15 does not apply to consumers merely because they use the Platform.

Consumer responsibility for misuse or breach will instead be determined under applicable law and the other provisions of these Terms.
10.18 Customer Claims Relating to End Users

Customers deploying chatbots, lead capture or other Platform functionality to their own end users remain responsible for their own:

products and services;

representations;

customer relationships;

privacy notices;

marketing communications;

contractual obligations; and

compliance requirements.

SNOBBOT does not become a party to the contractual relationship between a Customer and its own end user merely because the Platform facilitates an interaction.
10.19 Reseller and White-Label Liability

Where a Customer resells or white-labels authorised Platform functionality, that Customer is responsible for representations it independently makes to downstream customers.

Unless expressly authorised in writing, a reseller must not:

provide warranties on behalf of SNOBBOT;

promise service levels on behalf of SNOBBOT;

guarantee AI accuracy on behalf of SNOBBOT;

represent itself as legally authorised to bind SNOBBOT; or

create contractual liabilities for SNOBBOT beyond the reseller’s authorised arrangement.
10.20 Mitigation of Loss

Each party should take reasonable steps to mitigate losses arising from a breach or incident.

A party may not recover avoidable losses to the extent that applicable law requires reasonable mitigation and the party unreasonably failed to mitigate them.
10.21 Multiple Causes of Loss

Where loss results partly from SNOBBOT’s conduct and partly from:

Customer conduct;

inaccurate Customer Content;

Customer configuration;

an unauthorised third party;

an independent third-party service; or

another external cause,

responsibility will be allocated according to applicable law and the extent to which each cause contributed to the loss.
10.22 Free, Trial and Beta Services

To the maximum extent permitted by law, free, promotional, trial, beta, preview and experimental functionality is provided without guarantees beyond those expressly stated and those that cannot legally be excluded.

Customers should not rely upon experimental functionality for critical business processes unless they have implemented appropriate safeguards and contingency arrangements.
10.23 Force Majeure

Neither party will be responsible for delay or failure to perform an obligation to the extent caused by circumstances beyond its reasonable control, except for payment obligations already properly due.

Such circumstances may include:

natural disasters;

fire or flood;

war or civil disturbance;

widespread telecommunications failure;

major internet infrastructure failure;

governmental action;

sanctions or legal restrictions;

major cyber incidents not reasonably preventable through appropriate measures;

widespread cloud infrastructure failure; or

other comparable events beyond reasonable control.

The affected party should take reasonable steps to mitigate the effect of the event and resume performance when reasonably possible.
10.24 No Double Recovery

A Customer may not recover more than once for the same loss merely because the same circumstances give rise to claims under multiple provisions of these Terms.

10.25 Separate Written Agreements

Where SNOBBOT and a Customer enter into a separately negotiated written enterprise agreement, order form, Service Level Agreement or other signed agreement containing different warranty, indemnity or liability provisions, that agreement will prevail to the extent expressly stated.

10.26 Interpretation in Accordance with Mandatory Law

Every exclusion, limitation and indemnity in this Section is intended to operate only to the maximum extent permitted by applicable law.

If a particular exclusion or limitation is unenforceable, it should be interpreted or reduced to the minimum extent necessary to make it enforceable where applicable law permits, without invalidating the remainder of this Section.
SECTION 11 – Consumer Rights, Cancellation, Refunds & Digital Services
11.1 Application of this Section

This Section applies where a Customer purchases or uses the Platform as an individual acting wholly or mainly outside their trade, business, craft or profession and is therefore treated as a consumer under applicable law.

Business Customers remain subject primarily to the commercial subscription, cancellation and payment provisions elsewhere in these Terms.

Nothing in these Terms is intended to exclude, restrict or override consumer rights that cannot lawfully be excluded or restricted.
11.2 Mandatory Consumer Rights

Consumers may have statutory rights concerning digital services, subscriptions, online purchases, renewals, cancellations, refunds and remedies.

The precise rights available may depend upon:

the Consumer’s country of residence;

where the Services are supplied;

applicable mandatory consumer law;

the nature of the subscription or purchase; and

whether performance of the digital service has already begun.

Where mandatory consumer law provides greater protection than these Terms, the mandatory law will prevail to the extent required.
11.3 Digital Services

SnobBots provides digital services through the Platform.

These may include access to:

AI chatbot functionality;

chatbot training and management;

lead capture;

messaging integrations;

AI content-generation tools;

website auditing;

analytics;

reporting;

account-management functionality; and

other Platform features included within the applicable subscription.

The precise Services purchased by a Consumer are those described in the applicable plan or checkout information at the time of purchase.
11.4 Pre-Purchase Information

Before a Consumer completes a paid subscription or other purchase, SNOBBOT will make available the material information reasonably required by applicable law.

Depending upon the transaction, this may include:

the identity of the contracting entity;

the principal characteristics of the Service;

the price;

applicable taxes where required;

the billing period;

whether the subscription renews automatically;

relevant usage allowances;

applicable cancellation information; and

material conditions applying to the purchase.

Consumers should review this information before completing payment.
11.5 Commencement of Digital Services

Access to Platform functionality may begin shortly after a subscription or other eligible purchase is completed.

By requesting or activating immediate access, a Consumer requests commencement of the digital service during any applicable statutory cancellation period.

Where applicable law requires specific acknowledgement or consent concerning commencement of digital services and its effect upon cancellation rights, SNOBBOT will obtain that acknowledgement or consent through the relevant purchase process.

11.6 Statutory Cancellation Rights

Depending upon the Consumer’s jurisdiction, a Consumer may have a statutory period during which an online contract can be cancelled.

The existence, duration and consequences of such a right are determined by applicable mandatory law.

Nothing in these Terms removes a statutory cancellation right where one applies.

Where applicable law permits a statutory cancellation right to be affected by immediate performance of digital services, SNOBBOT will rely upon that rule only where the legally required information, request, consent or acknowledgement has been obtained.

11.7 Subscription Cancellation

Consumers may cancel an automatically renewing subscription using the cancellation functionality available through the Platform or another cancellation method provided by SNOBBOT.

Unless mandatory law provides otherwise, cancellation prevents the next renewal but does not immediately terminate access already paid for.

The Consumer may continue using the applicable subscription until the end of the current billing period, after which the cancellation takes effect and the subscription will not renew.

11.8 Automatic Renewal

Where a subscription is sold on an automatically renewing basis, this will be disclosed as part of the applicable subscription arrangement.

By purchasing such a subscription, the Consumer authorises recurring charges in accordance with the disclosed billing cycle until the subscription is cancelled.

SNOBBOT will provide renewal information, reminders or additional cancellation facilities where required by applicable law.

11.9 Monthly and Annual Subscriptions

Where available, Consumers may select monthly or annual billing.

An annual subscription is a commitment for the applicable annual billing period unless mandatory cancellation rights or another expressly stated right applies.

Cancelling an annual subscription ordinarily prevents its next renewal rather than automatically generating a refund for the unused portion of the current annual period.

This is subject to statutory consumer rights and any different terms expressly presented at purchase.

Unless expressly agreed otherwise, purchasing a monthly or annual subscription does not create an additional six-month, 12-month or other minimum commitment beyond the billing period purchased. Cancellation affects future renewal in accordance with these Terms.

11.10 General Refund Position

Except where required by applicable law or expressly stated otherwise, subscription fees and other properly authorised digital purchases are generally non-refundable after the relevant Service has been supplied or made available.

However, this provision does not prevent a Consumer from obtaining a refund, price reduction, repeat performance, cancellation or another remedy where mandatory consumer law provides such a right.
11.11 Defective or Non-Conforming Digital Services

Where applicable consumer law requires digital services to meet statutory standards, SNOBBOT will provide the remedies required by that law.

Depending upon the applicable legal regime and circumstances, remedies may include:

correction of the affected Service;

repeat performance;

restoration of functionality;

price reduction;

partial refund;

termination; or

another legally required remedy.

A Consumer should report the problem through the Platform’s support-ticket system or published contact channel and provide sufficient information to allow reasonable investigation.
11.12 AI Output Dissatisfaction Is Not Automatically a Defect

The probabilistic nature of artificial intelligence means that an Output not matching a Consumer’s preferred wording, style or expectation does not automatically establish that the digital service is defective.

In assessing whether the Service has been supplied properly, relevant factors may include:

the functionality purchased;

descriptions provided before purchase;

the inherent limitations of AI disclosed in these Terms;

whether the Platform materially functioned as described; and

any mandatory statutory standards.

This provision does not excuse a genuine failure to provide Services required by the contract or applicable law.
11.13 Platform Outages

A temporary outage or interruption does not automatically entitle a Consumer to a full subscription refund.

Where a disruption is material or prolonged, any applicable remedy will depend upon:

its duration;

its effect on the purchased Service;

the cause;

steps taken to restore the Service; and

applicable mandatory consumer law.

Nothing in this provision removes statutory remedies for failure to provide a digital service as legally required.
11.14 Trials

Unless otherwise expressly stated in the applicable offer, SNOBBOT currently provides:

a 7-day free trial for eligible standard subscriptions; and

a 14-day free trial for eligible white-label subscriptions.

A valid payment method is required to activate an applicable trial where indicated during registration or checkout.

Trial eligibility may be subject to reasonable restrictions intended to prevent misuse.
11.15 Trial-to-Paid Conversion

Unless cancelled before the applicable trial expires, a trial requiring payment details will automatically convert to the selected paid subscription at the end of the trial.

The Consumer authorises the applicable subscription charge to the payment method supplied during registration or checkout.

After conversion, the subscription will automatically renew according to the selected billing cycle until cancelled.

Where applicable consumer law requires additional consent, reminders, notices or cancellation rights, SNOBBOT will comply with those requirements.
11.16 Promotional Pricing

Discounts, coupons, introductory offers and promotional pricing may be subject to:

eligibility criteria;

expiry dates;

plan restrictions;

one-time-use restrictions;

geographical limitations; and

other conditions disclosed with the promotion.

Unless expressly stated otherwise, the end of promotional pricing does not guarantee continued access at the promotional rate.

Any subsequent recurring price should be disclosed in accordance with applicable law.
11.17 Upgrades

Where a Consumer elects to upgrade a subscription and the Platform states that the upgrade takes effect immediately, the applicable prorated charge may be payable immediately.

The Consumer will be shown or provided the applicable commercial information through the Platform before confirming the upgrade.

Mandatory consumer rights remain unaffected.

11.18 Downgrades

Where the Platform provides for a downgrade at the end of the current billing period, the existing subscription will ordinarily continue until that period expires.

The lower plan’s features and allowances will then apply.

Consumers should review their usage and account configuration before a downgrade becomes effective.

11.19 Add-ons and One-Time Purchases

Consumers may be able to purchase additional Platform resources as one-time add-ons.

The price, quantity and nature of the add-on will be displayed before purchase.

Where an add-on has an expiry period or another material usage restriction, that restriction should be disclosed as part of the applicable purchase information.

Purchasing a one-time add-on does not create a recurring subscription unless this is clearly disclosed before purchase.

Where an add-on supplements a resource operating on the Consumer’s monthly reset cycle, the add-on will expire at the Consumer’s next applicable reset date unless expressly stated otherwise at purchase. Purchasing the add-on does not create a new 30-day period or change the Consumer’s normal billing or reset date.

11.20 Unused Credits and Resources

Unless mandatory law or the applicable purchase terms provide otherwise, unused recurring Platform allowances do not have a cash value and are not refundable merely because the Consumer did not use them.

Recurring chatbot message allowances and applicable AI/content-generation allowances reset on the Consumer’s applicable monthly reset date and, unless expressly stated otherwise, unused amounts do not carry forward.

Website-scraping or training-data capacity does not ordinarily reset monthly in the same manner and may remain allocated until consumed, subject to the applicable plan limits.

Usage-based add-ons linked to a monthly-reset resource expire at the next applicable reset date unless expressly stated otherwise at purchase.

Nothing in this clause removes mandatory consumer refund or remedy rights.
11.21 Incorrect or Duplicate Charges

Consumers should contact SNOBBOT promptly if they reasonably believe they have been:

charged incorrectly;

charged twice;

charged after effective cancellation;

charged an incorrect subscription amount; or

subjected to another billing error.

Where an investigation confirms an incorrect charge for which SNOBBOT is responsible, an appropriate correction or refund will be made.
11.22 Unauthorised Payments

Consumers should notify SNOBBOT and their payment provider promptly where they believe a payment was genuinely unauthorised.

We may request reasonable information to investigate the transaction and protect the relevant account.

Nothing in these Terms removes rights available under applicable payment-services or consumer law.

11.23 Chargebacks

Consumers retain legitimate rights to dispute payments through their bank, card issuer or payment provider.

However, a Consumer should not knowingly submit false information or initiate a fraudulent chargeback.

Where a payment dispute is initiated, SNOBBOT may provide relevant transaction and account records to the applicable payment provider as reasonably necessary to respond to the dispute and as permitted by applicable privacy law.

11.24 Complaints

Consumers may raise complaints through the Platform’s support system or SNOBBOT’s published contact details.

We will take reasonable steps to investigate complaints and provide an appropriate response.

Use of SNOBBOT’s internal complaints process does not prevent a Consumer from exercising rights available through a regulator, court, payment provider or other legally available dispute-resolution mechanism.

11.25 Consumers Outside the UAE

The Platform is operated by SNOBBOT SOLUTION – FZCO from Dubai, United Arab Emirates and may be made available internationally.

A choice of UAE governing law in these Terms is not intended to deprive a Consumer of mandatory protections that applicable law provides and which cannot lawfully be displaced by contractual choice of law.

Accordingly, Consumers in jurisdictions providing mandatory local consumer protections may continue to benefit from those protections to the extent legally applicable.

11.26 UK Consumers

Where UK consumer law applies, nothing in these Terms is intended to exclude statutory rights applicable to digital content or digital services, online contracting, unfair terms or other mandatory consumer protections.

The precise remedy available will depend upon the applicable law and circumstances.

This provision should not be interpreted as making UK law the general governing law of the Platform contract.

11.27 UAE Consumers

Where UAE consumer-protection legislation applies, SNOBBOT will comply with mandatory consumer rights and obligations applicable to the relevant transaction.

Nothing in these Terms excludes a UAE consumer right or remedy that cannot lawfully be excluded by agreement.
11.28 Consumer Information and Communications

SNOBBOT may provide contractual information and notices electronically, including through:

the Platform;

account dashboards;

checkout pages;

email;

billing notifications; or

other electronic methods permitted by applicable law.

Consumers are responsible for maintaining reasonably current account contact information.
11.29 Fair Interpretation

Consumer-facing provisions of these Terms are intended to be interpreted transparently and consistently with applicable mandatory consumer law.

Where a provision cannot legally apply to a Consumer, that provision will not apply to that Consumer to the extent necessary, without invalidating the remainder of the Terms.
11.30 Relationship with Other Sections

This Section supplements the general provisions concerning:

subscriptions and billing in Section 3;

service operation in Section 4;

AI limitations in Section 8;

suspension and termination in Section 9; and

liability in Section 10.

Where this Section grants a Consumer greater protection because mandatory consumer law requires it, this Section will prevail to the extent of the inconsistency.
SECTION 12 – Governing Law, Dispute Resolution, Notices & General Legal Provisions
12.1 Governing Law

Subject to the mandatory consumer protections described in these Terms, these Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.

The parties agree that SNOBBOT SOLUTION – FZCO operates and contracts from Dubai, United Arab Emirates.
12.2 Jurisdiction – Business Customers

Where the Customer is acting in the course of business, and unless a separately negotiated written agreement expressly provides otherwise, the competent courts of Dubai, United Arab Emirates shall have exclusive jurisdiction over disputes arising out of or in connection with:

these Terms;

the Platform;

a subscription;

the Services; or

any non-contractual obligation connected with them.

Nothing in this clause prevents SNOBBOT from seeking urgent interim or protective relief from another competent court where reasonably necessary to protect intellectual property, confidential information, Platform security or other legal rights.
12.3 Consumer Jurisdiction

Where the Customer is a consumer, Sections 12.1 and 12.2 apply only to the extent permitted by applicable mandatory consumer law.

Nothing in these Terms is intended to prevent a Consumer from bringing proceedings in a court or forum that applicable mandatory law gives that Consumer a non-excludable right to use.
12.4 Good-Faith Resolution of Disputes

Before commencing formal proceedings, the parties are encouraged, where reasonably appropriate, to attempt to resolve a dispute directly.

A Customer may raise a dispute through:

the Platform support-ticket system; or

SNOBBOT’s published contact details.

The parties should provide sufficient information to understand the issue and make reasonable efforts to resolve it.

This informal process does not prevent either party from seeking urgent relief or taking action where a limitation period, regulatory requirement or other legal consideration makes delay inappropriate.

Use of the support-ticket system is governed by Section 13. A support ticket submitted as an ordinary technical or account enquiry does not constitute formal legal notice unless it clearly states that it is intended as such and applicable law permits notice to be given in that manner.
12.5 No Mandatory Arbitration Unless Separately Agreed

These Terms do not impose mandatory private arbitration upon Customers unless arbitration is expressly agreed in a separate written agreement.

SNOBBOT may introduce alternative dispute-resolution mechanisms where appropriate, but participation will be subject to applicable law and the relevant contractual arrangements.
12.6 Notices from SNOBBOT

SNOBBOT may provide notices relating to these Terms or the Services by reasonable electronic means, including:

email to the address associated with the Customer’s account;

notification within the Platform;

dashboard notification;

billing notification; or

another electronic method reasonably associated with the Customer’s account.

Customers are responsible for maintaining current contact information.

A notice will be treated as received in accordance with applicable law and the method by which it is sent.
12.7 Notices to SNOBBOT

Formal notices concerning these Terms may be sent to:

SNOBBOT SOLUTION – FZCO
IFZA Business Park
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates

Email: info@snobbots.ae

Where SNOBBOT publishes a specific legal-notice address or email address in the future, Customers may use that designated contact method.

Ordinary technical-support enquiries should generally be submitted through the Platform’s support system rather than treated as formal legal notices.
12.8 Electronic Contracting

The parties agree that contracts, subscriptions, acceptances, notices and other communications may be created and delivered electronically to the extent permitted by applicable law.

A Customer may indicate acceptance of these Terms by:

selecting an acceptance box or button;

creating an account where acceptance is clearly required;

purchasing a subscription incorporating these Terms;

accepting an applicable electronic order; or

another legally valid electronic method.

Electronic acceptance may have the same legal effect as a handwritten signature where recognised by applicable law.
12.9 Contract Records

SNOBBOT may retain electronic records relating to:

acceptance of Terms;

account creation;

subscription purchases;

plan changes;

billing;

cancellation;

policy versions; and

other material account events

for legitimate contractual, legal, security and evidential purposes.

Such records will be handled in accordance with applicable privacy and data-protection obligations.
12.10 Changes to These Terms

SNOBBOT may update these Terms where reasonably necessary because of:

changes to the Platform;

new features;

changes to subscription structures;

technological developments;

changes to third-party services;

security requirements;

legal or regulatory developments; or

legitimate commercial requirements.

The current version will be published through SnobBots.com or otherwise made available through the Platform.
12.11 Material Changes

Where a change materially affects an existing Customer’s rights or obligations, SNOBBOT will provide reasonable notice where required by applicable law or the circumstances.

Material changes will ordinarily take effect on the date specified in the applicable notice.

Where mandatory law gives a Customer a right to reject, cancel or terminate because of a material contractual change, that right remains unaffected.

12.12 Continued Use Following Changes

Where legally permissible, continued use of the Platform after updated Terms take effect constitutes acceptance of those updated Terms.

However, SNOBBOT will not rely solely upon continued use where applicable law requires explicit consent to a particular contractual change.

Changes will not ordinarily operate retrospectively to remove rights or remedies that accrued before the relevant change became effective.
12.13 Previous Versions

SNOBBOT may retain previous versions of these Terms for legal, compliance and record-keeping purposes.

The version applicable to a particular event or transaction will ordinarily be determined by:

the date of acceptance;

the applicable subscription arrangement;

any subsequent valid amendment; and

applicable law.
12.14 Entire Agreement

These Terms, together with documents expressly incorporated into them and any applicable order form or separately agreed written terms, constitute the agreement between SNOBBOT and the Customer concerning the relevant Platform Services.

They supersede previous general Platform terms concerning the same subject matter from the effective date of the applicable agreement.

Nothing in this clause excludes liability for fraud or another matter that applicable law prevents the parties from excluding.
12.15 Incorporated Documents

Depending upon the Services used, the contractual and policy framework may include:

these Platform Terms & Conditions;

the com Privacy Policy;

the com Cookie Policy;

the AI Services & Responsible Use Policy;

applicable subscription or checkout information;

applicable order forms;

expressly incorporated Data Processing provisions; and

any separately executed agreement expressly stated to modify these Terms.

The Privacy Policy and Cookie Policy principally describe privacy and cookie practices and do not create broader commercial warranties unless expressly stated.
12.16 Data Processing Agreement

The Data Processing provisions contained in Section 6 are incorporated into these Terms and constitute the applicable contractual data-processing arrangement between SNOBBOT and the Customer where SNOBBOT processes Personal Data on the Customer’s behalf.

A separately signed DPA may be entered into where required for enterprise procurement, regulatory requirements or another legitimate contractual purpose.

Where a separately executed DPA expressly conflicts with Section 6, the separately executed DPA will prevail concerning the processing matters it specifically addresses.

12.17 AI Services & Responsible Use Policy

Use of AI-enabled Platform functionality is subject to the applicable AI Services & Responsible Use Policy.

That Policy supplements these Terms by providing more detailed requirements concerning responsible AI use, prohibited applications, AI limitations, human oversight and related matters.

It does not reduce mandatory rights or override specifically negotiated commercial terms unless expressly agreed.
12.18 Order of Precedence

Unless expressly agreed otherwise, where contractual documents genuinely conflict, the following order of precedence applies:

a separately negotiated and signed agreement expressly intended to override these Terms;

an applicable signed order form or enterprise agreement;

a separately executed Data Processing Agreement, but only for matters concerning its subject matter;

these Platform Terms & Conditions;

the AI Services & Responsible Use Policy; and

Platform Documentation.

The Privacy Policy and Cookie Policy govern their respective privacy and cookie subject matter and should be interpreted consistently with this contractual framework.

Specific transaction information presented and accepted at checkout governs the price, billing cycle and purchased plan for that transaction.
12.19 Assignment by the Customer

The Customer may not assign or transfer its contractual rights or obligations under these Terms without SNOBBOT’s prior written consent, such consent not to be unreasonably withheld where the proposed transfer is legitimate and does not materially increase SNOBBOT’s risk.

This restriction does not prevent a Consumer from exercising rights that applicable law makes transferable.
12.20 Assignment by SNOBBOT

SNOBBOT may assign or transfer these Terms as part of:

a corporate restructuring;

merger;

acquisition;

sale of substantially all relevant business assets;

financing arrangement; or

transfer of the Platform business,

provided that the transfer does not unlawfully reduce mandatory rights of affected Customers.

Where legally required, appropriate notice will be provided.
12.21 Subcontracting

SNOBBOT may use affiliates, contractors, infrastructure providers, AI providers and other service providers to perform aspects of the Services.

Subcontracting does not remove SNOBBOT’s contractual responsibilities to the extent those responsibilities remain applicable to SNOBBOT.

Processing of Personal Data by sub-processors is governed by Section 6.
12.22 Independent Parties

Nothing in these Terms creates a:

partnership;

joint venture;

employment relationship;

fiduciary relationship;

franchise; or

agency relationship

between SNOBBOT and the Customer merely because the Customer uses the Platform.

Neither party may bind the other except where expressly authorised.
12.23 Resellers and White-Label Relationships

An authorised reseller or white-label Customer does not become an employee, partner or general agent of SNOBBOT.

Unless expressly authorised in writing, such a Customer may not:

enter into contracts on SNOBBOT’s behalf;

make binding warranties for SNOBBOT;

incur liabilities in SNOBBOT’s name; or

represent that it owns SNOBBOT’s underlying proprietary Platform technology.

Any separate reseller agreement will govern additional rights granted to the reseller.
12.24 Third-Party Rights

Unless expressly stated otherwise or required by applicable law, a person who is not a party to the relevant agreement does not acquire contractual enforcement rights merely because they may benefit from a provision of these Terms.

This does not affect rights independently available to third parties under applicable law.

12.25 Waiver

A failure or delay by either party to exercise a contractual right does not automatically waive that right.

A waiver concerning one breach does not constitute a waiver of a later or different breach.

Any waiver must be sufficiently clear to demonstrate the party’s intention to waive the relevant right.

12.26 Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be interpreted, modified or limited to the minimum extent reasonably necessary to make it enforceable where applicable law permits.

If that is not possible, the affected provision will be severed to the necessary extent.

The remainder of the Terms will continue in effect.

12.27 Headings

Headings are included for convenience and navigation and do not independently alter the meaning of these Terms.

12.28 References to Laws and Regulations

References to legislation or regulatory requirements include amendments, replacements and implementing measures applicable from time to time, unless the context requires otherwise.

Nothing in these Terms should be interpreted as stating that every referenced law applies to every Customer or every processing activity.

12.29 Interpretation of “Including”

Words such as “including”, “includes” and “for example” are illustrative and do not limit the general meaning of the words preceding them.

12.30 Singular and Plural

Unless the context requires otherwise, references to the singular include the plural and references to the plural include the singular.

12.31 No Reliance on Unauthorised Statements

Customers should rely upon the contractual terms, plan information and representations formally authorised by SNOBBOT.

Statements made by an unauthorised third party, reseller or other person do not amend these Terms or create a warranty on behalf of SNOBBOT unless SNOBBOT expressly agrees to that statement in writing.

Nothing in this clause excludes liability for an authorised representation where applicable law prevents exclusion.

12.32 Language

These Terms are issued in English.

SNOBBOT may provide translations for convenience.

Where legally permissible and a translation conflicts with the English version, the English version will prevail.

Where applicable law requires an Arabic version, Arabic interpretation or another language to have legal priority, the mandatory legal requirement will prevail.
12.33 Survival

Provisions intended by their nature to survive termination or expiry will remain effective.

These include, where applicable, provisions concerning:

accrued payment obligations;

intellectual property;

confidentiality;

data protection;

AI limitations and disclaimers;

indemnities;

limitation of liability;

dispute resolution;

governing law; and

other rights or obligations accrued before termination.
12.34 Contact Details

Questions concerning these Terms may be directed to:

SNOBBOT SOLUTION – FZCO
IFZA Business Park
Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates

Licence Number: 77651
Email: info@snobbots.ae
Platform: SnobBots.com
SECTION 13 – Customer Support & Support Ticket System
13.1 Platform Support

SNOBBOT provides customer-support functionality through the Platform, including an account-based support-ticket system.

Customers may use the support system to request assistance concerning matters including:

account or subscription issues;

billing enquiries;

chatbot configuration;

Platform functionality;

integrations;

technical problems;

usage or allowance issues;

suspected errors;

feature-related questions; and

other matters reasonably connected with use of the Platform.

The support-ticket system is the preferred method for technical and account-specific support because it enables relevant communications and information to be associated with the Customer’s account.
13.2 Creating a Support Ticket

Customers may submit a support request using the functionality made available within the Platform.

When creating a ticket, Customers should provide sufficient information for SNOBBOT to understand and investigate the issue.

This may include, where relevant:

a description of the problem;

the affected Platform feature;

relevant dates or times;

screenshots;

error messages;

supporting files or attachments;

steps taken before the problem occurred; and

other information reasonably necessary for troubleshooting.

Providing accurate and sufficiently detailed information may materially affect our ability to investigate and resolve an issue.
13.3 Ticket Information and Attachments

Customers are responsible for information and files they submit through the support-ticket system.

Customers should not include Personal Data, confidential information, credentials or other sensitive information unless reasonably necessary for the support request.

Customers must not submit passwords, private authentication credentials, payment-card security information or other security credentials through ordinary support-ticket fields or attachments unless SNOBBOT expressly provides a secure method and specifically requests that information.
13.4 Authority to Access Relevant Account Information

By submitting a support request, the Customer authorises SNOBBOT personnel and authorised service providers to access and review information reasonably necessary to investigate and respond to the reported issue.

Depending upon the nature of the request, this may include relevant:

account configuration;

chatbot configuration;

usage information;

technical logs;

error information;

integration status;

conversation information where reasonably necessary;

training configuration;

billing information;

support attachments; and

other relevant Platform information.

Any such access remains subject to applicable confidentiality, security and data-protection obligations.
13.5 Support Ticket Status

Support tickets may be assigned statuses through the Platform reflecting their progress.

A ticket status is intended primarily to assist with support administration and communication.

The existence of a particular status does not constitute a guarantee that an issue will be resolved within a particular period.
13.6 Support Responses

SNOBBOT will use reasonable efforts to review and respond to legitimate support requests within a commercially reasonable period.

Actual response and resolution times may depend upon factors including:

the nature of the issue;

its technical complexity;

the information supplied by the Customer;

whether additional investigation is required;

whether a third-party provider is involved;

the severity and impact of the issue;

current support demand; and

circumstances outside SNOBBOT’s reasonable control.

Unless expressly agreed in a separate written Service Level Agreement, estimated response times do not constitute guaranteed response or resolution times.
13.7 Response Time Is Not Resolution Time

A response to a support ticket does not necessarily mean that the underlying issue has been resolved.

Some matters may require:

additional information from the Customer;

technical investigation;

reproduction of an error;

software development;

testing;

escalation;

coordination with a third-party provider; or

deployment of a future Platform update.

SNOBBOT does not guarantee that every reported issue can be resolved immediately or that every requested change can be implemented.
13.8 Customer Cooperation

Customers must provide reasonable cooperation where necessary to investigate a support request.

This may include:

answering relevant questions;

supplying additional screenshots or information;

confirming account configuration;

performing reasonable troubleshooting steps;

testing a proposed solution; or

confirming whether an issue remains present.

Where a Customer does not provide information reasonably required to continue an investigation, SNOBBOT may place the ticket on hold or close it after a reasonable period.
13.9 Third-Party Integrations and Providers

Some support issues may relate to systems or services operated by third parties, including messaging platforms, payment providers, hosting infrastructure, website platforms, APIs or AI-service providers.

Where the cause of an issue lies with a third-party service, SNOBBOT may provide reasonable assistance within its control but cannot guarantee the third party’s:

response time;

investigation;

availability;

technical changes; or

The liability provisions concerning third-party services elsewhere in these Terms continue to apply.
13.10 Bug Reports

Customers may report suspected Platform defects through the support-ticket system.

Submission of a bug report does not establish that:

the reported behaviour constitutes a Platform defect;

SNOBBOT has accepted liability;

a particular remedy is required;

the issue will be corrected within a particular period; or

a requested feature or behaviour will be implemented.

SNOBBOT may investigate and classify reported issues according to their nature, severity and technical cause.
13.11 Feature Requests

Customers may submit suggestions and feature requests through support channels where available.

A feature request does not create an obligation for SNOBBOT to:

develop the requested feature;

provide a development timetable;

modify the Platform;

maintain a particular feature indefinitely; or

compensate the Customer for the suggestion.

Any feedback or feature suggestions are also subject to the feedback provisions contained in Section 5 of these Terms.
13.12 Account and Billing Support

For security reasons, SNOBBOT may require reasonable verification before discussing or modifying sensitive account or billing information.

Support personnel may refuse to make an account change where they cannot reasonably verify that the requester is authorised to make it.

Customers remain responsible for maintaining accurate account and authorised-user information.
13.13 Security Incidents

Suspected account compromise, unauthorised access or other security concerns should be reported promptly.

SNOBBOT may take precautionary action while investigating a reported security issue, including:

temporarily restricting access;

invalidating sessions;

rotating or revoking credentials;

disabling affected integrations; or

requesting additional verification.

Such measures may be taken where reasonably necessary to protect the Customer, Platform or other Users.
13.14 Support Communications

Communications submitted through the support-ticket system may be retained as part of the Customer’s support history.

This information may be used to:

respond to the Customer;

investigate technical issues;

maintain records of support provided;

identify recurring Platform problems;

improve support operations;

protect Platform security; and

establish or defend legal claims where reasonably necessary.

Processing of Personal Data contained within support communications is subject to the Privacy Policy and applicable Data Protection Law.
13.15 Closing Support Tickets

A support ticket may be closed where:

the issue has been resolved;

the requested information has been provided;

the matter has been addressed;

the Customer confirms resolution;

the Customer does not respond to a reasonable request for information;

further action is not reasonably available through support; or

the ticket concerns activity prohibited by these Terms.

Closing a ticket does not prevent the Customer from submitting a further legitimate support request if the issue subsequently reoccurs.
13.16 Duplicate and Repetitive Tickets

Customers should avoid creating multiple tickets concerning substantially the same unresolved issue.

SNOBBOT may merge, close or consolidate duplicate tickets where reasonably necessary to manage support efficiently.

Submitting additional duplicate tickets does not increase the priority of an existing request.
13.17 Abuse of Support Services

Customers must communicate with support personnel in a lawful and reasonable manner.

SNOBBOT may restrict access to support channels where a Customer persistently uses them to:

threaten or unlawfully harass personnel;

submit abusive communications;

deliberately flood the support system;

submit fraudulent reports;

distribute malicious files;

interfere with support operations; or

engage in other serious misuse.

Where reasonably possible, restrictions will be proportionate and will not prevent access to support required by mandatory law.
13.18 Support Does Not Include Professional Consultancy

Unless expressly included within the Customer’s plan or separately purchased, ordinary Platform support does not include bespoke:

business consultancy;

legal advice;

regulatory advice;

marketing consultancy;

SEO consultancy;

custom software development;

chatbot content writing;

website development; or

other professional services.

Support personnel may provide guidance concerning Platform functionality without assuming responsibility for the Customer’s underlying business decisions.
13.19 Support and Customer Configuration

Where support personnel provide instructions or recommendations concerning Platform configuration, the Customer remains responsible for reviewing changes appropriate to its own business and use case.

Where SNOBBOT personnel make configuration changes at the Customer’s authorised request, the Customer remains responsible for Customer Content, business rules and instructions supplied for that configuration.

This does not remove responsibility from SNOBBOT for changes incorrectly implemented by us where applicable law or the relevant agreement provides otherwise.
13.20 Premium, Enterprise or Enhanced Support

SNOBBOT may offer enhanced support, priority support, onboarding or other support services under particular subscriptions or separately negotiated agreements.

Any specific:

response times;

support hours;

priority levels;

escalation arrangements;

dedicated support contacts; or

Service Level Agreements

apply only where expressly included within the relevant subscription or written agreement.

Ordinary access to the support-ticket system does not itself create an SLA.
13.21 No Guaranteed Resolution of Third-Party Issues

Where a support request concerns an independent third-party service, SNOBBOT may be unable to correct the underlying issue directly.

SNOBBOT is not required to modify or circumvent a third party’s security controls, contractual restrictions, technical limitations or platform policies in order to resolve a Customer support request.
13.22 Support Availability

SNOBBOT may modify the methods through which support is provided as the Platform develops.

This may include support through:

Platform tickets;

email;

documentation;

automated assistance;

knowledge-base resources; or

other support channels.

Unless expressly agreed under an applicable support package, availability of a particular support channel is not guaranteed indefinitely.
13.23 Relationship with Service Availability

The submission of a support ticket concerning an outage or Platform problem does not itself create a right to a refund, service credit or compensation.

Any entitlement to a remedy will be determined under the applicable subscription terms, consumer rights, Service Level Agreement (if any), and Sections 9–11 of these Terms.

SNOBBOTS.COM PLATFORM TERMS & CONDITIONS

SECTION 1 – Introduction, Contracting Entity & Scope

SECTION 2 – Account Registration, Security & Authorised Users

SECTION 3 – Plans, Subscriptions, Billing, Usage Allowances, Credits, Add-ons & Renewals

Section 4 – Platform Features, Functionality and Service Operation

Section 5 – Customer Content, Data, Intellectual Property & Permissions

Section 6 – Data Processing, Privacy Roles & DPA Provisions

SECTION 7 – Acceptable Use, Prohibited Activities & Platform Security