Documentation
Hello and welcome to SnobBots!
SnobBots is an advanced AI-powered automation platform designed to help businesses improve customer engagement, automate communication, generate leads, and streamline support through intelligent conversational AI.
Whether you are a small business, growing company, agency, or enterprise, SnobBots provides the tools needed to create smarter digital customer experiences while reducing manual workload and improving operational efficiency.
The platform combines AI chatbots, lead capture, website analysis, content generation, automation tools, and customer communication systems into one powerful and easy-to-manage platform.
With SnobBots, you can:
- Deploy intelligent AI chatbots on your website
- Provide instant 24/7 responses to customer enquiries
- Train AI using your website content and business data
- Capture leads directly through chatbot conversations
- Review full visitor conversation histories
- Connect visitors directly to your WhatsApp support team
- Generate AI-powered blogs, FAQs, and content
- Analyse website performance using AI website audits
- Monitor chatbot performance through analytics and insights
- Customise chatbot behaviour, tone, and responses
- Offer white-label AI solutions for clients and resellers
SnobBots is designed to act as a digital AI assistant for your business — helping visitors find information faster, improving support response times, increasing conversions, and enhancing customer experiences around the clock.
One of the platform’s key strengths is its intelligent Lead Capture System, which allows businesses to collect visitor information such as names, email addresses, and enquiry history directly from chatbot conversations. This helps businesses better understand customer intent and follow up with qualified leads more effectively.
The platform also includes integrated WhatsApp connectivity, allowing customers to seamlessly transition from AI conversations to direct human support whenever needed.
In addition, SnobBots includes AI Website Audit tools that help businesses identify performance issues, SEO opportunities, and optimisation improvements to strengthen their online presence.
This documentation will guide you through the SnobBots platform, dashboard, chatbot setup process, integrations, training systems, analytics tools, and other core features to help you get the most from your AI automation experience.
About SnobBots
SnobBots is a next-generation AI platform designed to help businesses automate communication, improve customer engagement, and streamline digital workflows through intelligent AI automation.
Powered by advanced language models, SnobBots enables businesses to deploy smart AI chatbots that deliver natural, accurate, and personalised responses to customers 24/7 across websites and digital platforms.
SnobBots allows you to:
- Assist website visitors in real-time
- Automate repetitive communication tasks
- Provide instant answers using your business data
- Improve sales conversions and customer support efficiency
- Capture and manage customer leads automatically
- Connect visitors directly to your WhatsApp team
- Generate AI-powered content and workflows
- Analyse website performance with AI-driven audits
SnobBots is not just a chatbot platform.
It is a complete AI-powered digital assistant system designed to help businesses communicate smarter, respond faster, and convert more visitors into customers.
One of the platform’s key features is the integrated Lead Capture System. When a visitor interacts with your chatbot, SnobBots can automatically collect important customer details such as:
- Name
- Email address
- Contact information
- Conversation history
This allows businesses to review exactly what the visitor was asking for, understand customer intent, and follow up more effectively with qualified leads.
SnobBots also includes WhatsApp Integration, allowing businesses to connect their chatbot directly to WhatsApp. Visitors can instantly continue the conversation with a real person when needed, creating a seamless transition between AI automation and human support.
In addition, the platform includes an AI Website Audit System that helps businesses analyse website performance, identify technical and SEO-related issues, and uncover opportunities for improvement.
Core Features:
News
Nothing to Update. All systems running smoothly.
What is SnobBots?
SnobBots is an advanced AI-powered automation platform designed to help businesses improve customer communication, generate more leads, and automate support through intelligent conversational AI.
Built for modern businesses, agencies, and resellers, SnobBots enables companies to deploy smart AI chatbots that can engage with website visitors in real-time, answer questions instantly, and provide accurate responses based on your own business data and website content.
Unlike traditional chat systems, SnobBots combines AI automation, lead generation, customer engagement, and business intelligence into one unified platform.
With SnobBots, businesses can:
- Deploy intelligent AI chatbots across websites
- Train chatbots using website content, files, and custom data
- Capture customer leads automatically during conversations
- Review full visitor conversation histories and enquiries
- Connect visitors directly to WhatsApp support teams
- Generate AI-powered blogs, FAQs, and content
- Analyse website performance using AI website audits
- Track chatbot engagement and performance analytics
- Customise chatbot tone, behaviour, and branding
- Offer full white-label AI solutions for agencies and resellers
SnobBots is designed to act as a 24/7 digital assistant for your business — helping visitors find information faster, improving support response times, and increasing conversion opportunities without requiring constant manual intervention.
The platform’s intelligent Lead Capture System allows businesses to automatically collect visitor details such as names, email addresses, and enquiry history directly from chatbot conversations. This enables teams to better understand customer intent and follow up with highly qualified leads.
SnobBots also includes integrated WhatsApp connectivity, allowing website visitors to seamlessly transition from AI chat support to live communication with your business through WhatsApp when needed.
In addition, the built-in AI Website Audit tools help businesses identify website issues, optimisation opportunities, and performance improvements to strengthen their digital presence.
Whether you are a small business looking to automate customer support, an enterprise improving operational efficiency, or an agency providing AI solutions to clients, SnobBots provides a scalable and intelligent platform built for modern digital communication.
Platform Overview
SnobBots is a comprehensive AI-powered business automation platform designed to transform how businesses engage with customers, manage communication, generate leads, improve website performance, and automate digital workflows.
More than just a chatbot solution, SnobBots combines conversational AI, intelligent lead capture, website analysis, content generation, automation tools, analytics, and customer engagement systems into one unified platform built specifically to strengthen your online presence and improve business performance.
The platform is designed for businesses, agencies, marketers, support teams, and resellers looking to automate customer interactions while increasing efficiency, improving conversions, and enhancing user experience across their websites.
Intelligent AI Chatbots
At the core of SnobBots is a powerful AI chatbot system capable of delivering natural, intelligent, and highly personalised conversations with website visitors in real-time.
The chatbot can:
-
Answer customer questions instantly
-
Learn from your website content and uploaded data
-
Understand conversational context
-
Capture and qualify leads automatically
-
Guide visitors through services and enquiries
-
Operate 24/7 without interruption
Businesses can fully customise chatbot behaviour, tone of voice, responses, and instructions to match their brand identity and operational requirements.
The platform also includes Voice Activation functionality, allowing users to dictate messages directly into the chatbot for a more natural and accessible conversational experience.
Advanced Website Training & AI Learning
SnobBots is designed to learn directly from your business content.
The platform includes advanced website scanning and scraping capabilities that allow the AI to analyse and understand website information quickly and efficiently — including websites with more complex structures and protected content systems.
Businesses can train the AI using:
-
Website content scanning
-
Individual page scanning
-
Uploaded documents and files
-
Custom questions and answers
-
Manual training content
-
Knowledge base management tools
The system continuously improves over time by allowing businesses to review unanswered questions and provide corrected responses, helping the chatbot become increasingly accurate and effective.
Intelligent Lead Capture & Customer Insights
SnobBots includes a built-in Lead Capture System designed to turn conversations into qualified business opportunities.
During chatbot interactions, the platform can capture:
-
Visitor names
-
Email addresses
-
Contact information
-
Conversation history
-
Customer enquiries and intent
Businesses can review full conversation histories to understand exactly what visitors were looking for, helping teams respond more effectively and improve conversion rates.
This creates a smarter and more data-driven approach to customer engagement and follow-up.
WhatsApp Integration
SnobBots bridges the gap between AI automation and human communication through integrated WhatsApp connectivity.
Visitors can seamlessly transition from chatbot conversations to direct communication with your team via WhatsApp whenever needed, creating a smoother customer support and sales experience.
This allows businesses to automate initial engagement while still providing human interaction when required.
AI FAQ Generation
The platform includes intelligent FAQ generation tools that can automatically create frequently asked questions and answers by scanning website pages individually.
This helps businesses quickly build organised FAQ systems while improving customer support efficiency and enhancing website content structure.
AI Blog & Content Generation
SnobBots includes a powerful AI-powered blog generation system designed to help businesses create SEO-focused content more efficiently.
The platform can:
-
Generate blog topic ideas
-
Create structured blog content
-
Adapt writing tone and style
-
Include calls-to-action
-
Produce content aligned with brand messaging
-
Support SEO and content marketing strategies
This helps businesses maintain active, optimised content without requiring large amounts of manual writing.
Website Audit & Performance Analysis
SnobBots includes a comprehensive AI Website Audit System that allows businesses to analyse websites and identify opportunities for improvement.
The audit tools can help evaluate:
-
Website performance
-
SEO structure
-
Technical optimisation issues
-
User experience improvements
-
Content-related recommendations
-
Performance insights and reporting
Audit reports can be downloaded and exported directly from the platform for internal use, reporting, or client delivery.
Analytics, Reporting & Export Systems
SnobBots provides extensive analytics and reporting tools across the entire platform.
Businesses can monitor:
-
Chatbot performance
-
Visitor engagement
-
Lead activity
-
AI usage statistics
-
Training character usage
-
Audit performance data
-
Billing and subscription activity
The platform includes export functionality throughout the system, allowing businesses to download reports, analytics, conversation data, audit results, and operational insights whenever needed.
This creates greater transparency, reporting flexibility, and operational control.
Automated Billing & Usage Management
SnobBots includes intelligent billing and usage management systems designed to provide flexibility and uninterrupted platform performance.
Features include:
-
Usage monitoring
-
Token and character tracking
-
Flexible billing systems
-
Auto-recharge functionality
-
Transparent usage visibility
-
Subscription and account management tools
This allows businesses to scale usage efficiently while maintaining full visibility and control over platform activity.
Built for Modern Business Growth
SnobBots is built to help businesses strengthen their digital presence, improve customer communication, generate more qualified leads, and automate time-consuming processes using advanced AI technology.
The platform combines automation, analytics, customer engagement, website intelligence, and AI content systems into one scalable solution designed specifically for modern business growth.
Rather than relying on disconnected tools and multiple systems, SnobBots brings everything together into one intelligent platform focused on improving website performance, customer interaction, lead generation, and operational efficiency.
– Creating your account
Sign up on the SnobBots platform and verify your email address.
– Navigating the dashboard
The Dashboard is your central control panel. It gives you a quick overview of your account activity, chatbot performance, available resources, recent leads, and shortcut actions — all from one screen.
Whether you are managing chatbots, generating SEO content, or reviewing customer conversations, the dashboard helps you monitor everything efficiently.
Dashboard Overview
When you log in, you are automatically taken to the Dashboard.
The dashboard is designed to give you a high-level summary of your account and access to the platform’s main tools.
Main Areas of the Dashboard
- Resource Usage Summary
At the top of the dashboard, you will see your account usage statistics.
These include:
- Messages Left
Shows how many AI chatbot messages remain in your plan. - Training Data Left
Displays how much training data storage is still available. - Content Credits Left
Used for AI-generated content such as blogs and FAQs. - Chatbot Slots Used
Shows how many chatbot slots are currently active on your account.
Example:
If your plan allows 10 chatbots and you have created 2, the dashboard will display 2 / 10.
- Your Chatbots
The Your Chatbots section displays all chatbots currently connected to your account.
For each chatbot, you can view:
- chatbot name
- active status
- message count
- leads generated
- conversation count
You can also click Manage to open and edit a chatbot.
To Manage a Chatbot
- Locate the chatbot in the list
- Click the Manage button
- Open the chatbot settings and configuration panel
- Website Audit Summary
The Website Audit panel provides a quick SEO and website performance overview.
You can:
- view your audit score
- monitor SEO performance
- run a new website audit
To Run a Website Audit
- Click Run Audit
- Enter your website URL
- Start the scan
- Review recommendations and scores
- Recent Conversations
This section displays the latest chatbot conversations from your visitors.
You can quickly see:
- conversation title
- chatbot used
- lead status
- date and time
Lead statuses may include:
- Captured
- In Progress
- Skipped
This helps you monitor chatbot engagement and customer interactions.
- Recent Leads
The Recent Leads section stores visitor leads collected through your AI chatbots.
Information shown includes:
- lead name
- email address
- capture date
To view more details:
- Locate the lead
- Click View
- Quick Actions
Quick Actions provide shortcuts to commonly used tools.
Available shortcuts include:
- Generate FAQ
- Generate Blog
- Create Chatbot
- Website Audit
These shortcuts allow you to access important tools without navigating through multiple menus.
- Plans & Resources
The lower-right section allows you to:
- upgrade your plan
- purchase add-ons
- unlock additional resources
Examples include:
- extra chatbot slots
- additional messages
- more training data
- extra content credits
- Feature Suggestions
At the bottom of the dashboard, you can submit feature requests directly to the team.
To Suggest a Feature
- Click Suggest a Feature
- Enter your idea or request
- Submit the suggestion
The team reviews user feedback for future platform improvements.
Left Navigation Menu
The left sidebar contains the main navigation menu for the platform.
Available sections include:
- Dashboard / Chatbot / Usage / SEO Generator / Analytics / Plans & Upgrade / Billing History / Settings / Support / Feature Requests
Your current subscription plan is also displayed at the bottom of the menu.
Understanding credits and usage
Credits power the AI tools within SnobBots. Generating content and processing chatbot messages consume credits.
Launching your first chatbot
Create your first chatbot through the chatbot section and begin training it with your website data.
Launching your first chatbot
Create your first chatbot through the chatbot section and begin training it with your website data.
Chatbot Overview
Chatbots allow websites to automatically respond to visitor questions using AI.
Creating a Chatbot
Navigate to the chatbot section and click ‘Create Bot’. Configure the bot name and settings.
Training Your Chatbot
Chatbots learn from training data such as website content or uploaded documents.
Information coming soon.
Customising Chatbots
Users can configure chatbot behaviour, tone, and identity.
Information coming soon.
Deploying the Chatbot
Chatbots can be embedded on websites using a script or widget.
Information coming soon.
Chatbot Management
Manage bots, edit their training data, and monitor activity from the dashboard.
Chatbot Management
Manage bots, edit their training data, and monitor activity from the dashboard.
Content Generator Overview
The Content Generator inside SnobBots AI is designed to help improve your website’s SEO, content quality, and overall website optimisation.
It combines three AI-powered tools into one central workspace:
- FAQ Generator
- Blog Generator
- Website Audit
These tools help businesses:
- improve SEO rankings
- generate website content faster
- optimise websites for search engines
- identify technical website issues
- improve website quality based on modern SEO standards
- meet Google best practices
The Content Generator is ideal for:
- business owners
- marketers
- SEO specialists
- agencies
- website managers
Why the Content Generator Matters
The Content Generator helps automate time-consuming SEO and website optimisation tasks.
Instead of manually:
- researching FAQs
- writing SEO content
- auditing websites
- checking optimisation issues
SnobBots AI helps streamline the process using AI-powered analysis and generation tools.
This helps businesses:
- improve search visibility
- create content faster
- optimise pages more efficiently
- identify website issues
- align with modern SEO standards and best practices
Generate FAQs
The FAQ Generator helps you automatically create SEO-optimised Frequently Asked Questions (FAQs) from any webpage URL using AI.
Instead of manually writing FAQs yourself, SnobBots analyses your webpage content and generates relevant question-and-answer pairs automatically.
This helps improve:
- SEO rankings
- website content structure
- search visibility
- Google optimisation
- overall website quality
The FAQ Generator is especially useful for:
- business websites
- service pages
- landing pages
- about pages
- eCommerce stores
- agency websites
What the FAQ Generator Does
The tool scans the content of a webpage and automatically creates relevant FAQs based on the information found on that page.
Generated FAQs can then be:
- added to your website
- used for SEO improvements
- given to your web developer
- placed in FAQ sections
- reused for support or knowledge base content
Why FAQs Matter for SEO
Well-structured FAQs help search engines better understand your content.
Benefits include:
- improved SEO structure
- enhanced search relevance
- better user experience
- stronger keyword coverage
- improved content quality
FAQs also make webpages more informative and organised for both visitors and search engines.
Accessing the FAQ Generator
To open the FAQ Generator:
- Log into your SnobBots dashboard
- Click SEO Generator from the left navigation menu
- Select the FAQ Generation tab
How to Generate FAQs
Step 1 — Enter a Webpage URL
Paste the webpage URL you want to analyse into the URL field.
Example pages:
- homepage
- about page
- service page
- landing page
The system works best with pages that contain detailed written content.
Step 2 — Review Credit Usage
Below the URL field, SnobBots displays how many credits will be used for the FAQ generation.
This allows you to monitor resource usage before generating content.
Step 3 — Generate FAQs
Click the Generate FAQs button.
The system will begin:
- scraping the webpage
- analysing the content
- generating relevant FAQs
Generation usually takes:
- approximately 10–20 seconds
Timing may vary depending on:
- page size
- amount of content
- website complexity
Step 4 — Review Generated FAQs
Once complete, the AI generates a list of question-and-answer pairs based on the webpage content.
You can:
- copy individual FAQs
- copy all FAQs at once
A confirmation message appears after copying.
Step 5 — Add FAQs to Your Website
After copying the generated FAQs, you can:
- send them to your web developer
- add them to your website manually
- place them at the bottom of service pages
- use them inside FAQ sections
Generation History
The FAQ Generator automatically saves previously generated FAQs in the Generation History section.
This allows you to:
- revisit previous generations
- reopen generated FAQs
- copy them again later
- track past activity
The history section displays:
- webpage URL
- number of generated FAQs
- generation date and time
Viewing Previous FAQ Generations
To reopen a previous FAQ generation:
- Scroll to the Generation History section
- Locate the webpage entry
- Click the View icon (eye icon)
The generated FAQs will reopen and can be copied again at any time.
Blog Generator Overview
The blog generator creates SEO-friendly blog posts using AI.
Blog Inspiration Generator
Generate blog topic ideas using a website URL.
Website Audit
The Website Audit tool helps analyse your website’s:
- SEO performance
- accessibility
- technical health
- optimisation issues
- Google best practices
- Core Web Vitals
It provides a detailed audit report that helps identify website problems and improvement opportunities.
This feature is useful for:
- business owners / marketers / agencies / SEO specialists / web developers
The Website Audit tool can also generate downloadable PDF reports that can be shared with clients or developers for further improvements.
Accessing the Website Audit Tool
To open the Website Audit feature:
- Log into your SnobBots dashboard
- Click SEO Generator from the left navigation menu
- Select the Website Audit tab
Understanding Audit Limits
At the top of the page, SnobBots displays how many audits are available per day based on your subscription plan.
You can also see:
- how many audits you have used
- how many audits remain
- when the audit count resets
Mobile, Desktop, and Both Options
Before running an audit, you can choose between:
- Mobile
- Desktop
- Both
Important
Each audit type uses audit credits:
- Mobile = 1 audit
- Desktop = 1 audit
- Both = 2 audits
If you select Both, the system performs separate audits for mobile and desktop performance.
How to Run a Website Audit
Step 1 — Enter Your Website URL
Paste the website URL you want to analyse into the URL field.
Example:
- homepage
- service page
- landing page
- business website
Step 2 — Select Audit Type
Choose:
- Mobile
- Desktop
- Both
For a full analysis, selecting Both is recommended.
Step 3 — Run the Audit
Click the Run Audit button.
The system will begin:
- loading the website
- analysing performance
- checking metrics
- running optimisation tests
- scanning technical elements
During the scan, the platform displays:
- progress updates
- audit stages
- loading status
Understanding the Audit Results
Once complete, SnobBots displays a detailed audit report.
The report includes scores for:
- Performance
- Accessibility
- SEO
- Best Practices
You can switch between:
- Mobile results
- Desktop results
Scores may vary between devices depending on website optimisation.
Top Issues Section
The audit report also highlights the main issues affecting your website.
Each issue can be expanded to view:
- detailed explanations
- recommendations
- technical information
These issues can either be:
- fixed manually
- passed to a web developer
- used as part of an SEO improvement plan
Core Web Vitals
The Website Audit also checks your website’s Core Web Vitals.
These are important performance metrics used by Google to evaluate website quality and user experience.
The system displays whether metrics are:
- good
- moderate
- poor
Green indicators generally mean the website is performing well.
Exporting Audit Reports
Once an audit is complete, you can export the report as a PDF.
The exported report contains:
- audit scores
- issue breakdowns
- optimisation details
- recommendations
- performance information
This PDF can be:
- saved for future reference
- sent to a web developer
- shared with clients
- used for SEO reporting
Audit History
The Website Audit tool automatically stores previous audits inside the Audit History section.
You can view audits from:
- today
- last day
- last 7 days
- last 30 days
- all time
The history section includes:
- website URLs
- audit types
- performance scores
- audit dates
Reopening Previous Audits
To reopen a previous audit:
- Scroll to the Audit History section
- Locate the audit entry
- Click the audit record
You can then:
- review the results again
- export the PDF again
- compare previous reports
This is useful for tracking improvements over time.
Exporting Audit History
You can also export your audit history summary using the Export All option.
This creates a downloadable overview of your previous website audits.
Comparing Website Improvements
Because previous reports are saved, you can compare:
- older audits
- newer audits
- score improvements
- resolved issues
- performance changes
This is useful for:
- SEO tracking
- agency reporting
- monitoring website optimisation progress
Credit System Overview
SnobBots uses a credit-based system to power AI tools.
Credit Types
Different credits are used for chatbots, blog generation, FAQ generation, and training data.
Monitoring Usage
The usage page displays remaining credits and resource consumption.
Usage Alerts
Users can configure alerts when credits run low.
Auto-Purchase Credits
Auto-purchase automatically adds credits when usage reaches a threshold.
Information coming soon.
Subscription Plans
Plans define the amount of resources available including chatbot messages, training data, and content generation.
Upgrading Your Plan
Users can upgrade their plan from the plans section.
Add-On Credits
Additional credits can be purchased to extend usage.
Analytics Overview
Analytics provide insights into chatbot usage and content generation performance.
Platform Usage Analytics
View overall usage including credits consumed and messages sent.
Chatbot Performance
Monitor chatbot response times, user satisfaction, and conversation metrics.
Content Performance
Track how many blogs and FAQs have been generated.
Billing Overview
The billing section allows users to review payments and account charges.
Transaction History
View historical payments and subscription charges.
Downloading Invoices
Invoices can be downloaded for accounting records.
Payment Methods
Users can add or manage payment cards.
Profile Settings
Update your name, email address, and account details.
Password Management
Users can change their account password for security.
Usage Alerts
Configure alerts for resource usage thresholds.
Payment Settings
Manage billing and payment preferences.
Support Centre Overview
The support centre provides help articles, FAQs, and contact options.
Frequently Asked Questions
Common platform questions are answered here.
Video Tutorials
Video tutorials explaining platform features.
Information coming soon.
Contact Support
Submit a support request to the support team.
Support Tickets
Track and manage submitted support tickets.
Best Practices
Check Resource Usage Regularly
Monitor:
- messages remaining
- training data limits
- chatbot slots
This helps avoid interruptions to your chatbot services.
Review Conversations Regularly
Checking recent conversations helps you:
- identify sales opportunities
- monitor chatbot quality
- improve customer responses
Use Quick Actions
Quick Actions save time and simplify common tasks like:
- creating content
- generating FAQs
- launching chatbots
Monitor Leads Frequently
Review captured leads regularly to ensure fast follow-up with potential customers.
– Training Data Optimisation
Tips for improving chatbot responses through better training data.
Information coming soon.
Website Integration
Embed the chatbot on websites using provided scripts.
Information coming soon.
Data Security
SnobBots takes reasonable and commercially accepted measures to help protect customer and visitor data from unauthorised access, misuse, disclosure, or alteration.
Security measures may include:
- Secure server infrastructure
- Encrypted communications where applicable
- Restricted internal access controls
- Authentication and account protection systems
- Platform monitoring and maintenance procedures
- Secure storage of uploaded training data and chatbot configurations
Only authorised personnel and systems required for platform operation are permitted access to relevant data.
While we work to maintain a secure environment, users should understand that no internet-based system or electronic storage method can ever be guaranteed as 100% secure.
Businesses using SnobBots are also responsible for maintaining secure passwords, authorised account access, and appropriate internal handling of customer information.
AI Model Usage
SnobBots uses advanced artificial intelligence and large language model technologies to generate responses, automate workflows, and assist with customer interactions.
AI-generated responses are produced based on:
- Website content
- Uploaded files and knowledge bases
- User-provided training information
- Conversation context and instructions
- Configured tone and behavioural settings
Although SnobBots is designed to provide intelligent and accurate responses, AI-generated content may occasionally contain inaccuracies, incomplete information, or unexpected outputs.
Businesses remain responsible for reviewing and validating important information, decisions, recommendations, and customer communications generated through the platform.
SnobBots should not be relied upon as a substitute for professional legal, financial, medical, or regulated industry advice.
Data Privacy
SnobBots respects user privacy and is committed to handling personal data responsibly and transparently.
Depending on platform usage, SnobBots may collect and process information such as:
- Names
- Email addresses
- Contact information
- Conversation history
- Website interaction data
- Usage analytics and system activity
This information is used to:
- Operate and improve the platform
- Provide chatbot functionality
- Deliver lead capture and communication tools
- Monitor platform performance and analytics
- Improve customer support and user experience
- Maintain platform security and reliability
SnobBots does not sell personal customer data to third parties.
Data may only be shared where necessary for platform operation, legal compliance, service delivery, or approved integrations connected by the user.
Users retain responsibility for ensuring their own compliance with applicable data protection laws and regulations within their jurisdiction, including GDPR and other regional privacy requirements.
For full details, users should review the official SnobBots Privacy Policy, Terms & Conditions, and Disclaimer pages.
Based on:
Common Issues
General troubleshooting guidance for platform problems.
Chatbot Problems
Issues related to chatbot responses or training.
Information coming soon.
Content Generation Issues
Troubleshooting blog or FAQ generation errors.
Information coming soon.
Credit Issues
Understanding resource usage and resolving credit errors.
SnobBots Glossary
A
AI Agent
An AI-powered assistant capable of interacting with users, answering questions, automating tasks, and performing actions such as lead generation or scheduling. In SnobBots, an AI agent and an AI chatbot refer to the same system.
AI Chatbot
A public-facing version of an AI agent that is embedded on a website. It engages with visitors, answers queries, and interacts with users in real time.
AI Model
The underlying machine learning model used to power an AI agent’s behaviour. SnobBots may use different models such as GPT-3.5 or GPT-4 depending on your subscription level and performance needs.
Agency Dashboard
The admin view for organisation owners who manage SnobBots accounts, branding, client settings, and platform-wide configurations.
Agency Profile
The area where white-labelled branding, colours, display names, and platform identity settings are configured.
Agency User
A user who signs up to manage their own instance of the SnobBots platform under a white-labelled setup.
Agency Wallet
A central billing wallet used for metered activity, such as AI message generation, data storage, or add-on agents. Usage costs are deducted from the balance in real time.
Auto Billing
The automated system that tops up wallet balances or subscription credits when they fall below a specified threshold.
B
Base System Prompt
The core instruction set that defines an AI agent’s personality, rules, tone, and behaviour. It guides how the agent responds in different scenarios.
Billing Usage & Settings
The dashboard area where subscription details, payment method, usage history, and cost breakdowns are displayed.
C
Chatbot
A conversational interface powered by an AI agent. The chatbot knows your business information and interacts with users through natural language.
Chatbot Dashboard
The configuration panel where users can adjust AI behaviour, set system prompts, upload training data, manage integrations, and personalise the chatbot’s design.
Characters (Storage)
The amount of text stored in an AI agent’s knowledge base. Character count represents how much information can be uploaded or scraped for training.
Citations / Sources
References that show which pieces of your uploaded knowledge the AI relied on when generating a response.
Complimentary Credit
Free credit allocated to new users during trials or onboarding. This credit can be used for AI message generation or storage.
Context Window
The maximum amount of text an AI model can process at one time. A larger context window allows the AI to handle more detailed conversations and documents.
Conversational AI
The AI technology that enables agents to understand and respond to natural language input. This powers human-like conversations between users and your AI chatbot.
Cost per AI Message Sent
The usage cost charged each time an AI agent generates a message. Costs vary depending on the AI model used.
Custom Menu Links
Additional navigation items added to the left-hand dashboard menu, linking to external resources or internal pages.
Custom Styling
Branding controls that allow agencies to change colours, logos, and visuals across their white-labelled SnobBots platform.
D
Default Chatbot
The chatbot that is automatically duplicated for all newly created sub-accounts. Only one default can exist at a time.
Default Prompts
Base prompts that automatically apply to newly created agents unless manually changed.
Deployment Channels
The platforms where AI chatbots can be deployed — such as websites, messaging apps, or email systems.
E
Embed
The process of installing a chatbot on a website via an iframe or script snippet.
F
Free Trial Settings
Controls for managing how much credit, storage, or agent capacity a user receives during a trial period.
K
Knowledge Base
The structured information uploaded or imported to train an AI agent. This includes text, FAQs, URLs, documents, and more.
M
Marketplace
A space where agencies can showcase their pre-built chatbots for clients to clone, customise, and deploy.
Markdown
A simple formatting language used to structure text with headings, lists, bold italics, links, and more.
P
Permissions
Settings that determine what a user can access or edit inside a sub-account or agency dashboard.
R
Rebilling
The ability for agencies to sell additional usage, storage, or agent capacity to clients at their chosen markup.
S
SaaS (Software as a Service)
A subscription-based software delivery model where users access applications via the cloud rather than installing them locally.
SaaS Configurator
The settings area where agencies create and customise their SnobBots subscription packages, pricing tiers, and feature availability.
Sentiment
A feature that interprets the emotional tone behind a user’s input to help the AI respond more appropriately.
Storage (Characters)
The total character limit available for storing knowledge-base content. Additional storage may be purchased as needed.
Storage Balance
The remaining available storage an account can use to upload new training data.
Sub-Account
A client’s dedicated environment within an agency’s white-labelled SnobBots platform.
Sub-Account Admin
The primary user responsible for managing a sub-account.
Sub-Account Wallet
A billing wallet specific to each client account, used to pay for AI usage or add-on features.
Subscription Packages
Customisable bundles created by agencies that define the features, agent count, storage, and credits included for their clients.
T
Temperature
An AI creativity setting. Higher temperatures produce more varied, creative responses; lower temperatures provide more focused, predictable output.
U
User
A person interacting directly with the AI chatbot or managing a sub-account.
V
Vault
A secure location where API keys and private credentials are stored, enabling clients to use their own OpenAI API keys if permitted.
W
Wallet Balance
The amount of credit available to cover AI message costs, storage purchases, or other usage-based charges.
White Label
The ability for agencies to rebrand the SnobBots platform as their own service.
White Label API
A customised API endpoint that displays the agency’s branding instead of SnobBots branding, enabling seamless integration into client systems.