AI SERVICES & RESPONSIBLE USE POLICY

snobbots.com – Owned and operated by SNOBBOT SOLUTION – FZCO

SECTION 1 – Purpose, Scope & Relationship with the Platform Terms
1.1 Purpose of this Policy

This AI Services & Responsible Use Policy (“AI Policy”) governs the use of artificial intelligence, automated functionality and AI-enabled features made available through the snobbots.com platform (the “Platform”).

The purpose of this AI Policy is to establish clear requirements concerning:

responsible use of AI Services;
• permitted and prohibited uses;
• Customer responsibilities;
• AI-generated content and outputs;
• human oversight;
• website scanning and training;
• chatbot deployment;
• lead capture;
• messaging and WhatsApp functionality;
• AI-powered SEO and content-generation tools;
• website auditing and analytics;
• Personal Data and confidential information used with AI Services;
• third-party AI and technology providers;
• intellectual property;
• high-risk and regulated uses; and
• enforcement of AI-related restrictions.
1.2 Platform Owner

The Platform and AI Services are owned and operated by:

Legal entity: SNOBBOT SOLUTION – FZCO
Jurisdiction: Dubai, United Arab Emirates
Registered office: IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Licence number: 77651
Email: info@snobbots.ae

References in this AI Policy to “SNOBBOT”, “we”, “us” or “our” mean SNOBBOT SOLUTION – FZCO.
1.3 Application of this Policy

This AI Policy applies to all Customers and Authorised Users who access or use AI-enabled functionality through the Platform.

It applies whether the AI Services are used:

directly through the Platform dashboard;
• through a chatbot deployed on a Customer website;
• through an integration;
• through WhatsApp or another supported messaging channel;
• through white-label functionality;
• through an API or other technical connection made available by SNOBBOT; or
• through another AI-enabled Platform feature introduced by SNOBBOT.
1.4 AI Services Covered

For the purposes of this AI Policy, “AI Services” includes AI-powered or automated functionality provided through the Platform, including where applicable:

AI chatbots;
• website scanning and chatbot training;
• chatbot conversations and responses;
• lead capture;
• WhatsApp integration and messaging functionality;
• FAQ generation;
• blog generation;
• blog-idea generation;
• SEO-related content tools;
• website audits;
• automated analysis;
• analytics and reporting;
• AI-assisted recommendations;
• content generation;
• prompt-based functionality; and
• other AI-enabled tools introduced through the Platform.

Not every feature is necessarily available under every subscription plan.
1.5 Relationship with the Platform Terms

This AI Policy supplements the SnobBots.com Platform Terms & Conditions.

Customers using AI Services agree to comply with both documents.

Where this AI Policy imposes a more specific requirement concerning the use of AI functionality, that requirement applies to the relevant AI Service.

The contractual order of precedence set out in the Platform Terms & Conditions applies where there is a genuine conflict between contractual documents.
1.6 Relationship with Privacy and Data Protection

Use of AI Services may involve the processing of Personal Data.

Personal Data is handled in accordance with:

the SnobBots.com Privacy Policy;
• the Data Processing, Privacy Roles & DPA provisions contained in the Platform Terms & Conditions;
• this AI Policy; and
• applicable Data Protection Law.

Where SNOBBOT processes Personal Data on behalf of a Customer through AI Services, the respective Controller and Processor responsibilities are governed by the applicable data-processing provisions of the Platform Terms.
1.7 Customer Responsibility for AI Deployment

Customers are responsible for determining whether and how AI Services are appropriate for their particular business, website, industry, audience and use case.

Providing access to an AI feature does not constitute confirmation by SNOBBOT that the Customer’s proposed use is:

legally permitted;
• suitable for a regulated industry;
• appropriate for a particular decision;
• compliant with professional obligations;
• suitable for children or vulnerable persons; or
• compliant with every law applicable to the Customer.

Customers must conduct any legal, regulatory, compliance or professional assessment required for their own deployment.
1.8 Responsible AI Principle

AI Services must be used lawfully, responsibly and with appropriate human oversight.

Customers must not use the Platform in a manner that creates an unreasonable risk of:

unlawful discrimination;
• deception;
• exploitation;
• material harm;
• infringement of rights;
• unlawful surveillance;
• unsafe automated decision-making; or
• other prohibited or unlawful activity.
1.9 AI Is Assistive Technology

The Platform provides AI and automated tools intended to assist Customers with business processes, communications, content and analysis.

AI Services are not a substitute for human judgement where human review is reasonably necessary.

The Customer remains responsible for determining whether AI-generated information should be reviewed, corrected, approved or rejected before being relied upon, published, communicated or acted upon.
1.10 No Guarantee of AI Accuracy

Artificial intelligence is probabilistic and may produce inaccurate, incomplete, inconsistent, misleading, inappropriate or outdated Outputs.

An Output may appear confident or authoritative even when it is incorrect.

Customers must not assume that an Output is accurate merely because it:

appears detailed;
• uses professional language;
• provides a citation or reference;
• appears consistent with Customer Content;
• resembles expert advice; or
• has previously produced similar correct Outputs.

Appropriate verification must be performed where accuracy is material.
1.11 No Autonomous Authority

Unless SNOBBOT expressly provides functionality intended for a particular automated action and the Customer lawfully configures it for that purpose, AI-generated Outputs do not independently have authority to:

enter into contracts;
• make legally binding commitments;
• approve financial transactions;
• make employment decisions;
• determine legal rights;
• provide binding professional advice; or
• otherwise bind the Customer or SNOBBOT.

Customers are responsible for configuring appropriate controls around automated workflows.
1.12 Human Oversight

Customers must maintain appropriate human oversight where an AI Output could materially affect an individual, business or legal interest.

The level of oversight should be proportionate to the potential consequences of the use.

Higher-risk uses require greater review, verification and control than low-risk uses such as generating preliminary blog ideas or drafting general marketing content.
1.13 Customer Instructions and Configuration

AI behaviour may be affected by:

Customer prompts;
• uploaded or scanned information;
• chatbot instructions;
• training material;
• website content;
• configuration settings;
• connected services;
• conversation context; and
• third-party AI systems.

Customers are responsible for the instructions, content and configuration they provide to the Platform.

SNOBBOT does not guarantee that a particular configuration will eliminate inaccurate or undesirable Outputs.
1.14 White-Label Use

Where AI Services are supplied through white-label functionality, the white-label Customer remains responsible for its deployment of the Services to its own clients or End Users.

White-label functionality does not transfer ownership of the underlying Platform, software, AI infrastructure or SNOBBOT Intellectual Property.

White-label Customers must not represent that they developed, own or control underlying technology where doing so would be false or misleading.
1.15 Changes to AI Services

AI technology evolves rapidly.

SNOBBOT may modify AI models, providers, functionality, safeguards, technical architecture, feature availability or other elements of the AI Services where reasonably necessary for:

security;
• performance;
• legal or regulatory compliance;
• provider changes;
• technical development;
• product improvement; or
• responsible AI operation.

Material contractual changes will be handled in accordance with the Platform Terms and applicable law.
1.16 Compliance with Applicable Law

Customers must use AI Services in accordance with laws and regulations applicable to their activities and jurisdiction.

Because the Platform may be accessed internationally, different legal requirements may apply to different Customers and use cases.

SNOBBOT does not warrant that every AI Service is suitable for every jurisdiction, industry or regulatory environment.
SECTION 2 – AI Outputs, Accuracy, Hallucinations, Human Review & Customer Responsibility
2.1 Nature of AI-Generated Outputs

AI Services generate responses, content, recommendations, analyses and other materials (“Outputs”) automatically based on inputs, instructions, available context, Customer Content and the operation of the relevant AI system.

Outputs are generated computationally and should not be treated as statements independently verified or approved by SNOBBOT.

2.2 Probabilistic Nature of Artificial Intelligence

Artificial intelligence systems operate probabilistically.

The same or substantially similar Input may therefore produce different Outputs at different times.

SNOBBOT does not guarantee that an AI Service will produce identical, consistent or predictable results for every request.
2.3 Hallucinations and Fabricated Information

AI systems may generate information that appears credible but is incorrect or fabricated, commonly referred to as an AI “hallucination”.

This may include incorrect or fabricated:

facts;

statistics;

names;

dates;

quotations;

references;

citations;

sources;

URLs;

product information;

legal or regulatory information; or

other factual claims.

Customers must independently verify material factual information before relying upon, publishing or communicating it.
2.4 Customer Review of Outputs

Customers are responsible for reviewing Outputs before using them where errors could reasonably cause harm, financial loss, reputational damage, legal consequences or material misinformation.

The Customer should consider whether an Output requires:

factual verification;

human editing;

professional review;

legal or regulatory review;

source checking;

brand approval; or

other appropriate validation.
2.5 Publication of AI-Generated Content

Customers remain responsible for content they choose to publish, distribute or otherwise make available using AI-generated Outputs.

This includes content generated through:

chatbot responses;

FAQ generation;

blog generation;

blog-idea generation;

SEO tools;

website-audit functionality;

messaging functionality; and

other content-generation features.

The fact that content was generated by the Platform does not transfer responsibility for the Customer’s publication or use of that content to SNOBBOT.
2.6 Chatbot Outputs

Customers deploying an AI chatbot are responsible for configuring, monitoring and maintaining the chatbot appropriately for their use case.

Chatbot responses may be influenced by Customer-provided instructions, scanned website content, training information, conversation context and third-party AI systems.

Customers should periodically test and review chatbot behaviour, particularly following material changes to:

website content;

training information;

chatbot instructions;

business policies;

products or services;

pricing;

legal or regulatory requirements; or

Platform functionality.
2.7 Website and Training Information

Where an AI Service uses information obtained from a Customer’s website or other Customer-provided sources, SNOBBOT does not guarantee that the underlying information is accurate, complete, current or suitable for the intended use.

Customers are responsible for maintaining the accuracy and legality of information they make available for scanning, ingestion, training or processing.
2.8 Outdated Information

AI Outputs may be based on information that is incomplete or no longer current.

Customers must not assume that an AI Service has access to:

current events;

current legislation;

current regulations;

current prices;

current product availability;

recent business changes;

real-time information; or

information published after the relevant underlying AI system or Customer data source was last updated.

Where current information is material, the Customer must independently verify it.
2.9 Citations, References and Sources

Where an AI Output contains or suggests a citation, reference, source, quotation or URL, the Customer must not assume that it exists or accurately supports the Output.

Material references should be independently checked before publication or reliance.

2.10 Numerical and Analytical Outputs

AI-generated calculations, measurements, scores, classifications, comparisons, forecasts, analytics and other numerical or analytical Outputs may contain errors.

Customers should independently verify calculations or analytical conclusions where they are material to a decision.

Platform analytics should not be treated as independently audited business, financial or regulatory records unless expressly stated otherwise.
2.11 Website Audit Outputs

Website-audit functionality may identify potential technical, content, SEO, performance or optimisation issues.

Website-audit Outputs are advisory and may:

fail to identify an existing issue;

identify an issue that is not material;

classify an issue incorrectly;

produce recommendations unsuitable for a particular website; or

differ from results produced by other auditing tools.

Customers remain responsible for determining whether an audit recommendation should be implemented.
2.12 SEO Outputs

SEO-related Outputs, including FAQs, blog content, blog ideas, keywords, recommendations or other optimisation material, do not guarantee:

search-engine rankings;

indexing;

traffic;

leads;

conversions;

revenue;

featured snippets;

search-engine visibility; or

any particular commercial result.

Search engines and their ranking systems are controlled by independent third parties and may change without notice.
2.13 Professional and Regulated Information

AI Outputs must not be treated as a substitute for qualified professional advice where professional judgement is required.

Customers must apply appropriate professional review before relying upon Outputs concerning areas such as:

law;

medicine or healthcare;

finance;

accounting;

taxation;

insurance;

regulated investments;

employment;

compliance; or

other regulated professional matters.
2.14 High-Impact Decisions

Customers must not rely solely on an AI Output to make a decision that produces legal or similarly significant effects upon an individual where human review or another safeguard is required by applicable law.

This includes potentially significant decisions concerning matters such as:

employment or recruitment;

credit or lending;

insurance;

housing;

education;

healthcare;

access to essential services; or

legal rights.

More detailed high-risk-use restrictions are contained in this AI Policy.
2.15 Human-in-the-Loop Controls

Where appropriate to the use case, Customers should implement controls allowing a suitably authorised person to:

review an AI Output;

override or reject an Output;

correct inaccurate information;

intervene in an automated interaction;

escalate a matter for human handling; or

stop an automated process.

The appropriate level of control depends upon the potential consequences of the AI-assisted activity.
2.16 Customer-Specific Rules and Instructions

Customers are responsible for determining the business rules, instructions, prompts and restrictions used to configure their AI Services.

SNOBBOT is not responsible for an undesirable Output to the extent that it results from inaccurate, unlawful, contradictory, incomplete or inappropriate Customer instructions or Customer Content, subject to SNOBBOT’s own obligations under applicable law and the Platform Terms.

2.17 User Inputs

Customers and Authorised Users are responsible for Inputs submitted to AI Services.

They must not intentionally submit content where they do not have the necessary right, authority or lawful basis to process or use that content.

Submitting information to an AI Service does not guarantee that the resulting Output will reproduce or interpret the information correctly.

2.18 End-User Statements

End Users interacting with a Customer’s chatbot or connected AI Service may provide inaccurate, misleading, incomplete, unlawful or malicious information.

Customers should not assume that information supplied by an End User is accurate merely because it has subsequently been processed, summarised or presented through the Platform.

2.19 Prompt Injection and Manipulation

AI systems may be susceptible to attempts by End Users or third parties to manipulate their behaviour, including through malicious or conflicting instructions sometimes referred to as prompt injection.

Customers should configure AI Services appropriately for their use case and avoid relying upon chatbot behaviour as the sole security control for protecting sensitive systems, information or business processes.

2.20 No Guarantee Against Inappropriate Outputs

SNOBBOT may implement technical safeguards, moderation controls and other measures intended to reduce inappropriate or prohibited AI behaviour.

Such measures cannot guarantee that every undesirable Output will be prevented.

Customers remain responsible for monitoring AI Services appropriate to their deployment and reporting serious or recurring problems to SNOBBOT.
2.21 Correction and Removal

Where a Customer becomes aware that an AI-enabled feature under its control is repeatedly generating materially inaccurate, unlawful or harmful information, the Customer should take reasonable corrective action.

Depending upon the circumstances, this may include:

correcting source information;

modifying instructions;

updating training information;

disabling affected functionality;

escalating the matter to a human; or

contacting SNOBBOT support.
2.22 No Reliance on Previous Performance

Past performance of an AI Service does not guarantee future performance.

An AI Service that previously generated accurate or suitable Outputs may subsequently generate different, inaccurate or unsuitable Outputs because of changes in context, Inputs, underlying technology, configuration or other factors.

2.23 Customer Responsibility for Final Use

The Customer ultimately determines whether an AI Output is used, published, communicated, implemented or relied upon.

Except to the extent that applicable law or the Platform Terms provide otherwise, the Customer is responsible for consequences arising from its decision to use an Output after considering the level of review reasonably appropriate to the relevant use case.

2.24 Reporting Material AI Issues

Customers should report material or recurring AI problems through the Platform’s support system where appropriate.

Reports should contain sufficient information to allow reasonable investigation, such as the affected feature, relevant Output, context and circumstances in which the issue occurred.

SNOBBOT may investigate reported AI behaviour and may modify safeguards, configurations or functionality where reasonably appropriate.
SECTION 3 – Chatbot, Website Scanning, Training Data & Deployment Rules
3.1 AI Chatbot Service

The Platform enables Customers to create, configure, train and deploy AI-powered chatbots for use on websites and through supported integrations.

Chatbots may generate responses using Customer-provided instructions, website content, training information, conversation context and relevant AI technology.

Customers remain responsible for the configuration and deployment of their chatbots.

3.2 Website Scanning

The Platform may allow a Customer to provide a website or webpage URL for scanning, crawling or ingestion so that relevant content can be used by the chatbot or other Platform functionality.

Website scanning may process publicly accessible text and other supported information available from the submitted website.

The Platform does not guarantee that every page, element or item of website content will be successfully discovered, scanned, extracted or processed.
3.3 Authority to Scan Websites

A Customer must only instruct the Platform to scan, crawl, ingest or process a website where the Customer has the necessary right or authority to do so.

Customers must not knowingly use the Platform to bypass:

authentication controls;

access restrictions;

paywalls;

technical security measures;

private areas of websites; or

other restrictions that the Customer is not authorised to circumvent.
3.4 Third-Party Websites

Where a Customer instructs the Platform to process content from a website that the Customer does not own, the Customer is responsible for ensuring that it has all permissions, licences, lawful bases and other authority necessary for that processing.

The availability of publicly accessible information does not by itself guarantee that every proposed reuse of that information is lawful.
3.5 Website Content

Customers are responsible for website content they make available to the Platform for chatbot training or other processing.

This includes responsibility for ensuring, where applicable, that the content:

is accurate and sufficiently current;

does not unlawfully infringe third-party rights;

may lawfully be processed for the intended purpose;

does not contain information the Customer is prohibited from providing; and

is appropriate for use by the relevant AI Service.
3.6 Training Data

For the purposes of the Platform, references to chatbot “training”, “training data” or similar terminology may describe Customer information made available to configure, ground or inform chatbot responses.

Such terminology does not necessarily mean that Customer Content is used to train or retrain the underlying general-purpose AI model.

The treatment of Customer Content and Personal Data is governed by the Platform Terms, Privacy Policy and applicable data-processing provisions.

3.7 Training Capacity

Subscription plans may include a specified amount of website-scanning, chatbot-training or training-data capacity.

Capacity may be measured using characters or another technical unit displayed through the Platform.

Website-scanning or training-data capacity may operate differently from recurring monthly AI or chatbot allowances and is subject to the applicable subscription rules set out in the Platform Terms.
3.8 Updating Training Information

Customers should update or replace training information where underlying business information materially changes.

This may include changes to:

products or services;

prices;

opening hours;

contact information;

policies;

delivery information;

availability;

terms offered to customers; or

other information used by the chatbot.

SNOBBOT does not guarantee that obsolete Customer information will automatically be identified or corrected.
3.9 Re-Scanning and Reprocessing

Where the Platform provides re-scanning, refreshing or reprocessing functionality, Customers may need to initiate or configure that functionality for updated website content to become available to the relevant AI Service.

Changes made to a Customer’s external website should not be assumed to become immediately available to a chatbot unless the Platform expressly indicates that automatic synchronisation applies.

3.10 Customer-Provided Instructions

Customers may configure instructions governing how their chatbot should respond or behave.

Customers are responsible for ensuring that those instructions are lawful, accurate and appropriate for their intended deployment.

Instructions must not be designed to cause the chatbot to engage in activity prohibited by this AI Policy or the Platform Terms.

3.11 Chatbot Identity and Transparency

Customers must not deliberately configure a chatbot to deceive End Users about its nature where disclosure that they are interacting with an automated or AI-enabled system is required by applicable law.

Where appropriate to the context or legally required, Customers should clearly inform End Users that they are interacting with an AI-powered or automated chatbot.
3.12 Customer Branding

Customers may configure permitted branding, appearance, introductory messages and other presentation elements made available through the Platform.

Customers are responsible for ensuring that branding and representations displayed through their chatbot do not:

infringe third-party rights;

impersonate another organisation unlawfully;

misrepresent the Customer’s identity;

falsely imply endorsement; or

otherwise mislead End Users.
3.13 Deployment Code and Website Integration

The Platform may provide scripts, code snippets, plugins or other integration methods for deploying chatbot functionality on a Customer website.

Customers are responsible for ensuring that they have authority to modify or integrate functionality into the relevant website.

Customers should test integrations appropriately before production deployment.
3.14 Website Compatibility

SNOBBOT does not guarantee that chatbot functionality will operate identically on every:

website;

content-management system;

browser;

device;

theme;

plugin configuration; or

third-party technical environment.

Third-party changes may affect compatibility without notice.
3.15 Chatbot Availability

Chatbot availability may depend upon the Platform, Customer configuration, subscription status, usage allowances, internet connectivity, third-party AI services and other technical dependencies.

SNOBBOT does not guarantee uninterrupted chatbot availability except where expressly provided under a separate written Service Level Agreement.

3.16 Conversation Allowances

Chatbot usage may be subject to message, conversation, token, character or other technical allowances associated with the Customer’s subscription.

Applicable recurring chatbot allowances reset according to the subscription and resource rules contained in the Platform Terms.

Where an applicable allowance is exhausted, chatbot functionality may be restricted until the allowance resets, additional capacity is purchased or the Customer changes plan.

3.17 End-User Conversations

Customers are responsible for determining the lawful basis and appropriate notices required for collecting and processing information supplied by End Users through a deployed chatbot.

Customers should not configure chatbots to solicit unnecessary sensitive information.

Where Personal Data is processed on behalf of the Customer, the relevant data-processing provisions of the Platform Terms apply.

3.18 Sensitive Information

Customers must exercise particular care before configuring a chatbot to collect or process sensitive or specially protected categories of Personal Data.

Such processing should only occur where the Customer has determined that it is lawful, necessary and appropriately protected.

The availability of a free-text chatbot interface does not mean that SNOBBOT recommends using it to collect sensitive information.

3.19 Authentication and Identity

Unless a particular Platform feature expressly provides verified authentication functionality, Customers must not assume that a person interacting with a chatbot is who they claim to be.

A chatbot conversation should not by itself be treated as sufficient identity verification for high-risk actions.

3.20 Transactions and Commitments

Customers should not configure a chatbot to make unauthorised legally binding commitments, contractual guarantees, refunds, financial approvals or other material commitments.

Where a chatbot assists with a transaction or enquiry, the Customer remains responsible for determining when human approval or another verification step is required.

3.21 Pricing and Commercial Information

Where a chatbot provides pricing, availability, product, service or commercial information, the Customer is responsible for maintaining accurate source information and appropriate instructions.

Material commercial information should be independently confirmed where necessary before an End User enters into a binding transaction.
3.22 Escalation to Human Support

Where appropriate to the Customer’s use case, Customers should provide a reasonable method for End Users to obtain human assistance or escalation where the chatbot cannot adequately resolve an issue.

This is particularly important where an interaction concerns:

complaints;

disputes;

safety issues;

significant financial matters;

legal rights;

vulnerable individuals; or

other matters requiring human judgement.
3.23 Monitoring Chatbot Performance

Customers should periodically review chatbot performance appropriate to the nature and risk of their deployment.

Monitoring may include reviewing:

response accuracy;

recurring incorrect answers;

inappropriate Outputs;

failed queries;

outdated training information;

End-User feedback; and

escalation patterns.
3.24 Prompt Injection and Adversarial Inputs

End Users or third parties may attempt to manipulate chatbot behaviour through malicious, deceptive or adversarial Inputs.

Customers must not rely upon chatbot instructions alone as a security mechanism for protecting:

passwords;

authentication credentials;

confidential systems;

payment information;

privileged information; or

other highly sensitive assets.
3.25 External Links Generated by Chatbots

A chatbot may generate, reproduce or refer to links.

Customers and End Users should not assume that an AI-generated link is accurate, safe, current or genuinely associated with the organisation described.

Where links are material to an interaction, appropriate verification should be performed.
3.26 Customer Testing Before Deployment

Customers should reasonably test a chatbot before making it publicly available.

Testing should be proportionate to the intended use and may include checking:

common Customer questions;

important business information;

prohibited or inappropriate responses;

escalation behaviour;

links;

contact details;

pricing information; and

other material responses.
3.27 Changes After Deployment

Customers should consider retesting chatbot behaviour after material changes to:

Customer Content;

website information;

chatbot instructions;

integrations;

Platform functionality; or

the Customer’s products, services or policies.
3.28 Suspension of Chatbot Functionality

SNOBBOT may restrict or suspend chatbot functionality where reasonably necessary because of:

subscription or usage limits;

security concerns;

prohibited use;

suspected abuse;

legal requirements;

third-party service restrictions;

material technical risk; or

breaches of the Platform Terms or this AI Policy.
3.29 Customer Responsibility for Deployed Chatbots

A Customer deploying a chatbot on its website or through its business channels remains responsible for that deployment and its interaction with the Customer’s End Users.

SNOBBOT provides the underlying Platform functionality but does not become the operator of the Customer’s business merely because the Customer uses an AI chatbot.

3.30 Reporting Chatbot Problems

Customers should report material, recurring or security-related chatbot problems through the Platform support system.

Where reasonably necessary to investigate an issue, SNOBBOT may request relevant configuration information, examples of affected conversations or other technical information in accordance with the Platform Terms and applicable data-protection obligations.
SECTION 4 – Lead Capture, End-User Data & Consent
4.1 Lead Capture Functionality

The Platform may enable Customers to collect information from End Users through chatbot interactions, forms or other supported lead-capture functionality.

Information collected may include, depending upon the Customer’s configuration:

name;

email address;

telephone number;

company or organisation;

enquiry information;

conversation information; and

other information voluntarily provided by the End User.
4.2 Customer as Controller

Where a Customer determines why and how Personal Data is collected through its chatbot or lead-capture functionality, the Customer ordinarily acts as the Data Controller for that Personal Data.

SNOBBOT ordinarily processes such Personal Data on behalf of the Customer as a Data Processor, subject to the Data Processing, Privacy Roles & DPA provisions contained in the Platform Terms.

Nothing in this section changes the respective Controller and Processor roles established under applicable Data Protection Law.
4.3 Customer Responsibility for Lawful Collection

Customers are responsible for ensuring that their collection and use of End-User Personal Data through the Platform has an appropriate lawful basis.

Customers must comply with applicable requirements concerning:

transparency;

privacy notices;

consent where required;

legitimate interests where relied upon;

data minimisation;

purpose limitation;

retention;

marketing communications;

data-subject rights; and
4.4 End-User Privacy Notices

Customers are responsible for providing End Users with any privacy information required by applicable law.

Where appropriate, this should explain:

the identity of the Customer;

what Personal Data is collected;

why it is collected;

how it will be used;

relevant third parties or categories of recipients;

applicable retention information;

End-User rights; and

how the End User can contact the Customer concerning privacy matters.

SNOBBOT’s Privacy Policy does not replace a Customer’s own privacy notice where the Customer is the relevant Data Controller.
4.5 Consent

Where consent is required by applicable law, the Customer is responsible for obtaining valid consent before carrying out the relevant processing.

Consent must not be assumed merely because an End User:

opens a chatbot;

sends a message;

visits the Customer’s website; or

provides information for one purpose.

Where separate consent is legally required for another purpose, including certain marketing activities, the Customer must obtain that consent separately.
4.6 Marketing Consent

Lead capture does not automatically authorise a Customer to send marketing communications.

Customers are responsible for determining whether applicable laws require consent or another lawful basis before using captured information for:

marketing emails;

promotional WhatsApp messages;

SMS marketing;

telephone marketing;

remarketing;

advertising audiences; or

other direct-marketing activity.
4.7 No Pre-Ticked or Misleading Consent

Where the Customer uses consent mechanisms through the Platform, the Customer must not deliberately configure them in a manner that is misleading or incapable of producing valid consent under applicable law.

Where required, consent should be freely given, specific, informed and capable of being withdrawn.

4.8 Data Minimisation

Customers should configure lead-capture functionality to collect only information reasonably necessary for the intended purpose.

Customers should avoid requesting excessive Personal Data merely because the Platform technically permits free-text responses or additional fields.
4.9 Sensitive Personal Data

Customers must exercise particular caution before collecting sensitive, special-category or otherwise specially protected Personal Data through lead-capture functionality.

Such information must only be collected where the Customer has determined that:

collection is necessary;

an appropriate lawful basis exists;

any additional legal conditions are satisfied;

appropriate security measures are in place; and

the Platform is suitable for the intended processing.
4.10 Children’s Data

Customers must not knowingly configure the Platform to collect Personal Data from children where doing so would breach applicable law.

Where a Customer’s service is directed towards children or likely to be accessed by children, the Customer is responsible for implementing any required:

age-assurance measures;

parental or guardian consent;

child-appropriate privacy information;

data-minimisation controls; and

additional safeguards.
4.11 Accuracy of Lead Information

SNOBBOT does not verify that information supplied by an End User is accurate.

An End User may provide incorrect, incomplete, fraudulent or misleading information.

Customers are responsible for performing appropriate verification before relying upon captured information for material business decisions.

4.12 End-User Identity

Lead capture does not constitute identity verification.

Unless a specific Platform feature expressly provides verified identity functionality, Customers must not assume that captured contact information proves the identity, authority or eligibility of the person who submitted it.

4.13 Lead Storage and Dashboard Access

Captured leads may be made available to authorised Customers through the Platform dashboard or other supported functionality.

Customers are responsible for controlling access to their account and ensuring that only appropriately authorised persons can access captured Personal Data.

4.14 Exported Lead Data

Where the Platform allows Customers to export, copy, transmit or otherwise retrieve lead information, the Customer becomes responsible for protecting that information within its own systems and any third-party systems to which it is transferred.

SNOBBOT is not responsible for the Customer’s independent handling of exported Personal Data outside the Platform.
4.15 CRM and Third-Party Integrations

Customers may connect lead information to supported third-party systems or integrations where functionality is available.

Customers are responsible for:

selecting the third-party service;

configuring the integration;

determining whether the transfer is lawful;

providing required privacy information;

obtaining consent where required; and

complying with the third party’s terms and privacy requirements.
4.16 Customer Instructions

SNOBBOT may process captured lead information according to the Customer’s documented instructions and Platform configuration where SNOBBOT acts as Processor.

SNOBBOT may refuse or restrict an instruction where required by law or where the instruction would breach the Platform Terms or this AI Policy.

4.17 Lead Retention

Customers are responsible for determining appropriate retention periods for lead information where they act as Data Controller.

Personal Data should not be retained indefinitely merely because storage remains technically available.

Platform-level retention, deletion and account-termination provisions are governed by the Platform Terms, Privacy Policy and applicable data-processing provisions.

4.18 Data-Subject Requests

Where an End User exercises applicable data-protection rights concerning Personal Data controlled by a Customer, the Customer remains responsible for responding to that request.

Where SNOBBOT acts as Processor, SNOBBOT will provide reasonable assistance in accordance with the DPA provisions contained in the Platform Terms and applicable law.

4.19 Withdrawal of Consent

Where processing is based upon consent and an End User validly withdraws that consent, the Customer is responsible for taking appropriate action concerning future processing.

Withdrawal of marketing consent does not necessarily require deletion of all information where another lawful basis requires or permits limited retention, such as compliance with legal obligations or maintaining suppression records.
4.20 Lead Notifications

Where the Platform provides notifications concerning captured leads, Customers should not rely upon notifications as the sole permanent record of lead information.

Delivery may depend upon:

Customer settings;

email systems;

messaging providers;

network availability;

third-party services; and

other technical factors.
4.21 Security of Captured Leads

Customers must take reasonable measures to protect captured lead information.

This includes maintaining appropriate:

account security;

passwords;

access controls;

Authorised User permissions;

device security; and

security within connected third-party systems.
4.22 Prohibited Lead-Capture Uses

Customers must not use lead-capture functionality to intentionally:

collect Personal Data unlawfully;

obtain passwords or authentication credentials through deception;

conduct phishing;

impersonate another organisation;

collect payment-card security codes through inappropriate free-text fields;

harvest Personal Data without lawful authority;

create unlawfully discriminatory databases; or

facilitate fraud, abuse or other prohibited activity.
4.23 Automated Lead Qualification

Where AI or automated functionality is used to classify, score, prioritise, summarise or qualify leads, Customers must consider whether human review is appropriate before taking significant action based upon that classification.

Customers must not use automated lead qualification in a manner that results in unlawful discrimination or prohibited automated decision-making.

4.24 AI-Generated Lead Summaries

AI-generated summaries of conversations or lead information may contain errors, omissions or incorrect interpretations.

Customers should review material information against the original source where accuracy is important.

An AI-generated summary should not automatically be treated as an exact transcript or verified statement by the End User.

4.25 End-User Requests Made Through Chatbots

An End User may attempt to make a privacy, cancellation, complaint or other legally significant request through a chatbot.

Customers are responsible for establishing appropriate procedures for identifying and handling such requests where applicable.

Unless expressly configured and legally suitable for that purpose, an AI chatbot should not be treated as the sole mechanism for determining whether a legally significant request is valid.
4.26 Customer Responsibility After Collection

Once a lead is captured, the Customer remains responsible for its subsequent use of that information.

The fact that Personal Data was originally collected using SNOBBOT does not make SNOBBOT responsible for the Customer’s subsequent:

sales activity;

marketing;

profiling;

CRM processing;

disclosure;

retention;

enrichment; or

other independent processing.
4.27 Compliance with Communications Laws

Where captured information is subsequently used for electronic communications, Customers must comply with applicable privacy, telecommunications, anti-spam and direct-marketing laws.

This may include requirements relating to consent, identification of the sender, unsubscribe mechanisms and records of consent.

4.28 Reporting Lead-Capture Security Issues

Customers should promptly report suspected Platform security issues affecting lead-capture functionality through the support system.

Customers remain responsible for separately taking any actions required of them as Data Controller, including regulatory or Data Subject notifications where applicable.
4.29 SNOBBOT’s Own Controller Processing

SNOBBOT may separately act as Data Controller for limited Personal Data processed for its own legitimate Platform purposes, such as:

Customer account administration;

subscription and billing management;

Platform security;

fraud and abuse prevention;

legal compliance; and

support administration.

Such processing is governed by the Privacy Policy and Platform Terms and is distinct from Customer-controlled lead processing.
4.30 Relationship with the DPA

Where SNOBBOT processes lead or End-User Personal Data on behalf of a Customer, the incorporated DPA provisions in the Platform Terms apply.

If there is a conflict between this section and those DPA provisions concerning SNOBBOT’s obligations as a Processor, the contractual order of precedence contained in the Platform Terms applies.
SECTION 5 – WhatsApp, Messaging Integrations & Automated Communications
5.1 Messaging Integrations

The Platform may enable Customers to connect AI-powered functionality with supported third-party messaging services, including WhatsApp.

Messaging functionality may allow Customers to communicate with End Users, receive messages, generate or deliver AI-assisted responses, capture information and manage conversations through supported integrations.
5.2 Third-Party Messaging Platforms

WhatsApp and other messaging services are independent third-party platforms and are not owned or controlled by SNOBBOT.

Use of a messaging integration may therefore also be subject to the relevant third party’s:

terms of service;

business or commerce policies;

messaging rules;

privacy requirements;

API requirements;

technical restrictions; and

acceptable-use policies.

Customers are responsible for complying with requirements applicable to their connected accounts.
5.3 No Affiliation or Endorsement

Integration with a third-party messaging platform does not imply that SNOBBOT is affiliated with, endorsed by or sponsored by that third party unless expressly stated.

Third-party names and trademarks remain the property of their respective owners.
5.4 Customer Authority to Connect Accounts

Customers must only connect messaging accounts, telephone numbers, business accounts or other communications channels that they are authorised to use.

Customers must not use the Platform to:

access another person’s messaging account without authority;

impersonate another business;

misrepresent ownership of a telephone number;

circumvent account restrictions; or

interfere with another person’s communications.
5.5 Customer Responsibility for Messaging

The Customer remains responsible for communications sent through its connected messaging channels.

The use of AI or automation does not remove the Customer’s responsibility for ensuring that communications are lawful, appropriate and compliant with applicable requirements.

5.6 End-User Consent and Lawful Basis

Customers are responsible for determining whether they have the necessary consent or other lawful basis to communicate with an End User through WhatsApp or another messaging service.

Where prior consent or opt-in is required, the Customer must obtain it before sending the relevant communication.

The fact that an End User has provided a telephone number does not automatically establish consent for every type of message.
5.7 Transactional and Marketing Communications

Customers must distinguish between communications necessary to provide a requested service and communications used for marketing or promotional purposes where applicable law or third-party rules make that distinction.

Additional consent or other requirements may apply to:

promotional messages;

advertising;

offers;

abandoned-cart communications;

remarketing;

bulk campaigns; or

other direct marketing.
5.8 Opt-Out and Withdrawal

Where required by applicable law or the relevant messaging platform, Customers must provide End Users with an appropriate method of opting out of marketing or automated communications.

Customers must respect valid withdrawal or opt-out requests within the period required by applicable law.
5.9 WhatsApp Rules

Customers using WhatsApp functionality are responsible for complying with applicable requirements imposed by WhatsApp and its relevant business messaging services.

Such requirements may change independently of SNOBBOT.

Changes made by WhatsApp may affect:

message delivery;

templates;

permitted message types;

conversation windows;

telephone-number eligibility;

account verification;

pricing;

API access;

rate limits; or

other functionality.
5.10 Message Templates

Where a third-party messaging service requires pre-approved or otherwise restricted message templates, Customers are responsible for ensuring that their templates satisfy the applicable provider requirements.

Approval of a template by a third-party provider does not constitute legal approval of the Customer’s use of that template.

5.11 AI-Generated Messaging

Where AI functionality generates or assists with messaging responses, those responses remain subject to the AI accuracy, human-review and Customer-responsibility provisions of this AI Policy.

Customers should implement appropriate review or controls where an incorrect message could materially affect an End User.
5.12 Automated Responses

Customers may use supported functionality to automate certain messaging interactions.

Customers remain responsible for determining:

when automation is appropriate;

what instructions govern the automation;

when human intervention is required;

whether a communication may legally be automated; and

whether additional disclosure is required.
5.13 Human Escalation

Customers should provide appropriate human escalation where the nature of a conversation reasonably requires human judgement.

Automated messaging should not be relied upon as the sole mechanism for resolving high-risk matters such as:

formal complaints;

disputes;

safety concerns;

significant financial matters;

legally significant requests; or

other matters requiring human review.
5.14 Message Accuracy

Customers are responsible for maintaining accurate source information used to generate automated or AI-assisted messages.

This is particularly important for information concerning:

pricing;

availability;

appointments;

delivery;

refunds;

contractual terms;

business policies; and

other material commercial information.
5.15 End-User Messages

Messages received from End Users may contain Personal Data, confidential information, attachments or other content.

Customers are responsible for determining the appropriate lawful handling of such information.

SNOBBOT does not control what an End User voluntarily submits through an external messaging platform.

5.16 Sensitive Information

Customers should avoid encouraging End Users to transmit unnecessary sensitive information through messaging integrations.

Where sensitive Personal Data is processed, the Customer is responsible for ensuring that the processing is lawful, necessary and appropriately protected.

5.17 Payment Information

Customers must not configure AI or messaging functionality to solicit complete payment-card credentials, card security codes or other sensitive payment authentication information through ordinary conversational fields unless an appropriately secured and authorised payment mechanism expressly supports such collection.

Where payment functionality is required, Customers should use an appropriate payment provider or secure payment process.
5.18 Messaging Data and Privacy

Personal Data processed through messaging integrations remains subject to applicable Data Protection Law.

Depending upon the circumstances, Personal Data may be processed by:

the Customer;

SNOBBOT;

the messaging provider;

telecommunications providers;

integration providers; and

other authorised subprocessors.

Each party may have separate responsibilities under applicable law.
5.19 Third-Party Processing

Customers acknowledge that connecting an external messaging service may cause information to be transmitted to and processed by that third party.

SNOBBOT does not control the independent processing practices of third-party messaging providers.

Customers should review the relevant provider’s terms and privacy information before enabling an integration.

5.20 International Messaging

Messaging services may process communications across multiple jurisdictions.

Customers are responsible for considering any additional legal requirements applicable to international communications, cross-border Personal Data transfers or communications directed towards individuals in other jurisdictions.
5.21 Delivery Is Not Guaranteed

SNOBBOT does not guarantee that every message will be:

sent;

delivered;

received;

displayed;

read;

delivered immediately; or

delivered without modification by a third-party service.

Message delivery may depend upon third-party systems outside SNOBBOT’s control.
5.22 Delays and Service Interruptions

Messaging functionality may be affected by:

provider outages;

API changes;

rate limits;

account restrictions;

telecommunications failures;

internet connectivity;

maintenance;

security controls; or

other technical conditions.

SNOBBOT is not responsible for third-party interruptions beyond its reasonable control, subject to applicable law and the Platform Terms.
5.23 Account Suspension by Messaging Providers

A third-party messaging provider may restrict, suspend or terminate a Customer’s account or telephone number independently of SNOBBOT.

SNOBBOT cannot guarantee restoration of an account restricted by a third party.

Customers remain responsible for complying with the provider’s rules and resolving provider-specific account issues where necessary.
5.24 Spam and Unsolicited Messaging

Customers must not use the Platform to send unlawful spam or unsolicited communications.

Customers must not use messaging functionality to:

conduct phishing;

distribute fraudulent communications;

unlawfully harvest contact details;

evade opt-outs;

repeatedly contact individuals who have validly withdrawn consent;

disguise the identity of the sender; or

circumvent anti-spam controls.
5.25 Bulk and High-Volume Messaging

Where bulk or high-volume messaging functionality is available, Customers must use it responsibly and in accordance with applicable law and third-party provider requirements.

SNOBBOT may apply reasonable rate limits, technical restrictions or anti-abuse controls.

5.26 Automated Decision-Making Through Messaging

Customers must not use messaging automation as the sole basis for making legally significant or similarly high-impact decisions about individuals where prohibited by law or where human review is required.

A conversational interaction does not remove applicable automated-decision-making obligations.
5.27 Records of Consent

Where consent is relied upon for messaging, Customers are responsible for maintaining appropriate evidence of that consent where required.

This may include information concerning:

when consent was obtained;

how it was obtained;

what the individual was told; and

what types of communications were authorised.
5.28 Conversation Records

Where conversation history is stored or made available through the Platform, Customers are responsible for determining appropriate retention periods and access controls.

Conversation records should not be retained longer than reasonably necessary merely because technical storage remains available.
5.29 Security of Connected Accounts

Customers are responsible for maintaining appropriate security over connected messaging accounts.

Customers should promptly revoke or update integrations where:

credentials are compromised;

an authorised employee leaves;

a telephone number changes ownership;

access is no longer required; or

unauthorised activity is suspected.
5.30 Integration Credentials

API keys, access tokens, authentication credentials and similar integration information must be treated as confidential.

Customers must not intentionally publish or expose such credentials.

Where compromise is suspected, the Customer should take appropriate action to revoke or rotate affected credentials.

5.31 Changes to Third-Party APIs

Third-party providers may modify or discontinue APIs and integration requirements.

SNOBBOT may consequently need to modify, restrict, temporarily disable or discontinue an affected integration.

Such changes will be handled in accordance with the Platform Terms.

5.32 Compliance Monitoring

SNOBBOT may apply reasonable technical measures intended to detect misuse of messaging functionality, including spam, fraud, security threats or activity that may jeopardise Platform access to a third-party provider.

SNOBBOT may restrict affected functionality where reasonably necessary to protect the Platform, Customers, End Users or third-party integrations.
5.33 Customer Responsibility for Campaigns

Where a Customer uses messaging functionality for a campaign, the Customer is responsible for the campaign’s:

audience;

content;

targeting;

frequency;

lawful basis;

opt-out mechanism; and

compliance with applicable marketing rules.

SNOBBOT’s provision of the technical messaging functionality does not constitute approval of the Customer’s campaign.
5.34 Reporting Messaging Issues

Customers should report material technical, security or integration issues through the Platform support system.

Where an issue originates with a third-party provider, SNOBBOT may provide reasonable assistance but cannot guarantee the provider’s response or resolution.
5.35 Relationship with Other Policies

Messaging functionality remains subject to:

the Platform Terms & Conditions;

this AI Policy;

the Privacy Policy;

applicable data-processing provisions;

the Customer’s obligations to its End Users; and

applicable third-party messaging-provider terms.
SECTION 6 – SEO Generator, FAQ Generator, Blog Generator & Blog-Idea Generation
6.1 AI Content and SEO Tools

The Platform may provide AI-powered tools designed to assist Customers with content creation, search-engine optimisation and related activities.

These may include:

FAQ generation;

blog generation;

blog-idea generation;

SEO content generation;

keyword-related suggestions;

titles and headings;

content recommendations; and

other AI-assisted content functionality.

These tools are assistive and do not guarantee any particular SEO or commercial result.
6.2 Customer Inputs

Customers may provide prompts, keywords, topics, business information, website information or other Inputs to generate content.

Customers are responsible for ensuring that they have the necessary rights and lawful authority to submit and use those Inputs.

6.3 Generated Content

Content generated through these tools constitutes AI-generated Output and is subject to the accuracy and human-review provisions of this AI Policy.

Customers should review generated content before publication.
6.4 FAQ Generator

The FAQ Generator may create suggested questions and answers based upon Customer Inputs, available website information or other relevant context.

Generated FAQs may contain:

inaccurate answers;

assumptions;

outdated information;

incomplete information;

inappropriate wording; or

information inconsistent with the Customer’s actual products, services or policies.

Customers must review FAQs before publishing or relying upon them.
6.5 Material FAQ Information

Particular care should be taken where generated FAQs concern material information such as:

prices;

refunds;

cancellations;

warranties;

delivery;

availability;

contractual rights;

eligibility;

product specifications;

regulatory matters; or

other information capable of influencing a purchasing decision.

Customers remain responsible for ensuring that published information accurately reflects their business.
6.6 Blog Generator

The Blog Generator may create draft articles or other long-form content based upon Customer Inputs.

Generated articles should be treated as drafts requiring appropriate review rather than independently researched or verified publications.
6.7 Blog-Idea Generation

Blog-idea functionality may suggest topics, titles, themes, angles or content concepts.

SNOBBOT does not guarantee that suggested ideas are:

original;

commercially valuable;

suitable for the Customer’s audience;

factually appropriate;

capable of ranking in search engines; or

free from similarity to ideas independently generated or published by others.
6.8 SEO Recommendations

AI-generated SEO recommendations are informational and assistive.

Search-engine optimisation depends upon numerous factors outside SNOBBOT’s control, including:

search-engine algorithms;

website authority;

technical performance;

competition;

content quality;

backlinks;

user behaviour;

geographic factors;

search intent; and

changes made by search-engine providers.
6.9 No Ranking Guarantee

SNOBBOT does not guarantee that use of the Platform will result in:

higher search rankings;

first-page rankings;

featured snippets;

increased organic traffic;

improved domain authority;

indexing;

increased leads;

increased conversions;

increased sales; or

any particular return on investment.
6.10 Search-Engine Changes

Search engines are independent third parties and may modify their algorithms, policies, indexing systems or ranking factors at any time.

Content that performs effectively at one time may perform differently later.

SNOBBOT is not responsible for ranking changes caused by third-party search engines.

6.11 Search-Engine Guidelines

Customers remain responsible for ensuring that their SEO practices comply with applicable search-engine guidelines.

Customers must not use the Platform intentionally to facilitate prohibited or deceptive practices designed to manipulate search systems unlawfully or contrary to applicable provider rules.
6.12 Keyword Suggestions

Where the Platform generates or recommends keywords, SNOBBOT does not guarantee the:

search volume;

ranking difficulty;

commercial intent;

competitiveness;

relevance;

conversion potential; or

future performance

of any suggested keyword unless expressly stated otherwise.

Any metrics or recommendations should be treated according to their stated source and methodology.
6.13 Factual Accuracy

AI-generated content may include factual errors or fabricated information.

Customers must independently verify material factual claims before publication.

This is particularly important for:

statistics;

research;

dates;

historical claims;

scientific information;

quotations;

technical claims;

product specifications;

legal information; and

financial information.
6.14 Citations and Sources

AI-generated content may produce or suggest references, sources, citations, quotations or URLs that are incorrect, incomplete or fabricated.

Customers must verify material sources before publishing them.
6.15 Professional Content

Customers must apply appropriate professional review before publishing AI-generated content concerning regulated or professional subjects.

This includes content concerning:

healthcare;

medicine;

law;

finance;

taxation;

accounting;

insurance;

investments;

regulated products; or

other professional services.
6.16 Intellectual Property

AI-generated content may contain similarities to existing material because AI systems operate using statistical patterns and may produce similar Outputs for different Users.

SNOBBOT does not guarantee that every Output is unique or capable of exclusive intellectual-property protection.

Customers are responsible for assessing whether their intended use of generated content requires additional intellectual-property review.
6.17 Third-Party Rights

Customers must not knowingly use the content-generation tools to infringe:

copyright;

trade marks;

database rights;

publicity rights;

privacy rights;

confidential information;

contractual rights; or

other third-party rights.
6.18 Requests to Imitate Third Parties

Customers must not use the Platform to intentionally create unlawful infringing content or falsely represent AI-generated material as having been created, approved or endorsed by another person or organisation.

6.19 Plagiarism and Originality

SNOBBOT does not provide a guarantee that generated content will pass any particular plagiarism, originality or AI-detection system.

Customers requiring originality verification should use appropriate independent review or checking processes before publication.

6.20 AI Detection

Third-party AI-detection systems may classify content inconsistently and may produce false positives or false negatives.

SNOBBOT does not guarantee that generated content will or will not be identified as AI-generated by another service.
6.21 Customer Editing

Customers are encouraged to review and edit generated content so that it accurately reflects their:

brand;

tone of voice;

products;

services;

expertise;

policies;

factual circumstances; and

intended audience.
6.22 Disclosure of AI-Generated Content

Customers are responsible for determining whether applicable law, regulation, professional standards, platform rules or contractual obligations require disclosure that particular content was generated or assisted by AI.

SNOBBOT does not guarantee that disclosure is unnecessary merely because the Platform permits content generation.
6.23 Misleading Content

Customers must not knowingly use AI-generated content to materially deceive consumers or other persons.

This includes creating false or misleading claims concerning:

products;

services;

prices;

endorsements;

qualifications;

performance;

availability; or

business identity.
6.24 Reviews and Testimonials

Customers must not use the Platform to fabricate customer reviews, testimonials or endorsements and present them as genuine statements from real customers where doing so would be false, misleading or unlawful.

AI may be used to assist with editing or summarising genuine material where the Customer has appropriate rights and the resulting representation remains accurate.

6.25 Content at Scale

Where the Platform enables Customers to generate significant quantities of content, the Customer remains responsible for the quality, legality and appropriateness of that content.

The ability to generate content at scale does not remove the requirement for appropriate review.
6.26 Duplicate or Similar Outputs

Different Customers may receive identical or similar Outputs.

SNOBBOT does not guarantee exclusivity of generated:

titles;

ideas;

phrases;

structures;

FAQs;

blog concepts; or

other Outputs.
6.27 Generated Metadata

Where AI Services generate metadata, titles, descriptions, structured content or similar website material, Customers should verify technical suitability before implementation.

SNOBBOT does not guarantee that generated metadata will produce a particular search-engine presentation or ranking result.

6.28 Implementation of Recommendations

Customers are responsible for deciding whether to implement generated SEO or content recommendations.

SNOBBOT is not responsible for adverse effects caused by Customer implementation of an Output without the level of review reasonably appropriate to the circumstances, subject to SNOBBOT’s obligations under applicable law and the Platform Terms.

6.29 Usage Allowances

Use of content-generation functionality may consume tokens, characters, credits or other Platform resources according to the Customer’s subscription.

Applicable usage, reset, add-on and allowance rules are governed by the Platform Terms and information displayed through the Platform.

6.30 Generated Content and Customer Responsibility

The Customer remains responsible for the final content it chooses to publish, distribute, submit to a search engine or otherwise use.

AI generation does not transfer responsibility for the Customer’s website, marketing or publication decisions to SNOBBOT.
SECTION 7 – Website Audit, Analytics, Scores, Recommendations & Third-Party Data
7.1 Website Audit Functionality

The Platform may provide automated website-audit functionality designed to analyse aspects of a Customer’s website and identify potential technical, SEO, content, performance or optimisation issues.

Website Audit results are intended as diagnostic and assistive information and do not constitute a guarantee concerning the condition, performance or compliance of a website.
7.2 Authority to Audit a Website

Customers must only submit a website for auditing where they have the necessary right or authority to do so.

Customers must not use Website Audit functionality to unlawfully bypass:

authentication;

access controls;

security measures;

private website areas;

technical restrictions; or

other protections they are not authorised to circumvent.
7.3 Automated Analysis

Website audits may be performed using automated systems.

Automated analysis may not identify every issue affecting a website and may produce false positives, false negatives, incomplete findings or recommendations that are not appropriate for every website.
7.4 Audit Scope

The scope of an audit may depend upon the functionality available through the Platform and the information technically accessible at the time of analysis.

An audit may consider matters such as:

SEO-related elements;

website content;

metadata;

headings;

links;

technical configuration;

accessibility-related indicators;

performance indicators;

mobile-related factors;

indexing-related information; and

other supported website characteristics.

The availability of a category within an audit does not mean that the Platform performs a comprehensive professional audit of that category.
7.5 Audit Scores

Where the Platform displays an overall score, category score, rating, percentage or similar measurement, that result is an automated indicator based upon the Platform’s applicable methodology.

A score is not an independent certification, professional accreditation or guarantee of website quality.
7.6 Scores May Change

Website Audit scores may change because of:

changes to the Customer’s website;

changes to the Platform’s audit methodology;

changes to third-party data;

changes to search-engine practices;

technical conditions at the time of scanning; or

updates to the Platform.

A previous score does not guarantee that the same score will be produced later.
7.7 Recommendations

The Platform may provide recommendations intended to help Customers identify potential improvements.

Customers remain responsible for deciding whether a recommendation is appropriate before implementing it.

A recommendation should not automatically be interpreted as an instruction that must be followed.
7.8 Technical Changes

Customers should exercise appropriate care before implementing technical recommendations.

Changes to:

website code;

redirects;

structured data;

metadata;

indexing controls;

plugins;

themes;

server configuration;

scripts; or

other technical components

may have unintended effects.

Customers should use appropriately qualified personnel where necessary.
7.9 No SEO Guarantee

Website Audit results do not guarantee improved search-engine performance.

Implementing every recommendation does not guarantee:

higher rankings;

indexing;

increased traffic;

increased leads;

increased conversions;

improved domain authority; or

any particular commercial outcome.
7.10 Search-Engine Independence

Search engines operate independently of SNOBBOT.

SNOBBOT does not control search-engine:

algorithms;

ranking factors;

crawling;

indexing;

penalties;

search-result presentation; or

algorithm updates.

An audit result should therefore not be interpreted as a statement from or guarantee by a search-engine provider.
7.11 Website Compliance

Unless expressly stated otherwise, Website Audit functionality is not a substitute for a formal:

legal compliance audit;

cybersecurity audit;

penetration test;

accessibility certification;

privacy audit;

regulatory audit;

financial audit; or

professional SEO consultancy engagement.
7.12 Security Findings

Where Website Audit functionality identifies a potential security-related issue, the finding should not be treated as a comprehensive security assessment.

The absence of a security warning does not mean that a website is secure or free from vulnerabilities.

Customers requiring cybersecurity assurance should obtain appropriate specialist assessment.

7.13 Accessibility Findings

Where the Platform identifies accessibility-related issues, such findings are assistive only unless expressly stated otherwise.

The Platform does not guarantee compliance with any particular accessibility standard or legal requirement.

Customers remain responsible for obtaining specialist accessibility review where required.
7.14 Analytics Functionality

The Platform may provide analytics, metrics, dashboards, reports or other information concerning Customer use of Platform functionality.

This may include information relating to matters such as:

chatbot activity;

conversations;

leads;

usage;

resource consumption;

website activity;

AI functionality; and

other supported Platform metrics.
7.15 Analytics Are Informational

Platform analytics are provided for informational and operational purposes.

Unless expressly stated otherwise, analytics are not independently audited and should not be treated as certified financial, accounting, regulatory or legal records.
7.16 Measurement Differences

Analytics displayed through SNOBBOT may differ from information displayed by another analytics, advertising, CRM, website or messaging platform.

Differences may result from:

different measurement methodologies;

time zones;

filtering;

attribution rules;

cookies;

consent settings;

blocked scripts;

data-processing delays;

bot filtering; or

technical limitations.

A difference between systems does not necessarily mean that either system is defective.
7.17 Data Delays

Analytics and reporting information may not always be real-time.

Data may be delayed because of processing, synchronisation, third-party services, network conditions or other technical factors.

Customers should not assume that every dashboard metric reflects activity instantaneously.
7.18 Historical Analytics

Where historical analytics are available, the duration and granularity of historical information may depend upon:

subscription plan;

Platform functionality;

retention rules;

technical architecture; and

applicable data-protection requirements.

SNOBBOT does not guarantee indefinite availability of historical analytics unless expressly agreed otherwise.
7.19 Usage Metrics

The Platform may measure consumption of resources such as:

tokens;

characters;

chatbot conversations;

AI-generation usage;

website-scanning or training capacity; and

other applicable allowances.

Platform usage records will ordinarily be used to determine consumption against applicable subscription allowances, subject to correction of manifest technical errors.
7.20 Resource Estimates

Where the Platform displays an estimate of remaining resources, projected usage or similar information, such information may be approximate.

Customers should monitor actual Platform usage where remaining capacity is important to their operations.

7.21 Third-Party Data

Some analytics, audit findings or recommendations may depend upon information obtained from or affected by third-party services.

SNOBBOT does not guarantee the accuracy, completeness, continuity or availability of data supplied by independent third parties.
7.22 Third-Party Changes

Changes to third-party APIs, search engines, messaging platforms, analytics providers or other external systems may affect:

available data;

historical comparisons;

metrics;

functionality;

reporting; or

Platform recommendations.

SNOBBOT may modify affected functionality where reasonably necessary.
7.23 Data Interpretation

Customers are responsible for determining how Platform analytics and audit information should be interpreted for their business.

Metrics should be considered in appropriate context and should not automatically be treated as proof of causation, commercial success or failure.

7.24 AI-Generated Analysis

Where AI is used to summarise, explain or make recommendations based upon analytics or Website Audit information, the resulting analysis constitutes an AI Output.

It may contain incorrect interpretations, omissions or inappropriate recommendations and should be reviewed accordingly.
7.25 Forecasts and Predictions

Where the Platform provides forecasts, estimates, predictions or projections, they are inherently uncertain.

SNOBBOT does not guarantee that predicted:

traffic;

performance;

rankings;

usage;

engagement;

leads;

conversions; or

other future outcomes

will occur.
7.26 Customer Business Decisions

Customers remain responsible for business decisions made using analytics, audit findings, scores or recommendations.

Where a decision carries material financial, legal, security or operational consequences, Customers should apply appropriate independent judgement and professional review.

7.27 Exported Reports

Where the Platform allows reports or analytics to be exported, Customers are responsible for their subsequent use, distribution and security.

Customers should not alter or present exported information in a manner that is materially misleading.
7.28 No Certification or Endorsement

A favourable audit score, recommendation, metric or other Platform result does not constitute certification or endorsement by SNOBBOT of the Customer’s:

website;

business;

products;

services;

security;

regulatory compliance; or

professional standards.
7.29 Availability of Audit and Analytics Features

Audit and analytics functionality may vary between subscription plans and may change as the Platform develops.

Certain features, metrics or historical information may only be available under particular plans or configurations.

7.30 Reporting Errors

Customers should report material suspected errors in Website Audit or analytics functionality through the Platform support system.

SNOBBOT may investigate and, where appropriate, correct technical errors, but does not guarantee that every difference of interpretation or methodology constitutes a Platform defect.
SECTION 8 – AI Usage, Tokens, Characters, Credits, Limits & Resource Controls
8.1 Usage-Based Resources

Access to certain Platform functionality may be measured or limited using usage-based resources.

Depending upon the applicable feature or subscription, these may include:

AI tokens;

characters;

chatbot conversations;

content-generation usage;

website-scanning or training capacity; and

other resource measurements displayed through the Platform.
8.2 Subscription Allowances

Each subscription plan may include specified usage allowances.

The applicable allowances are those associated with the Customer’s subscription and displayed through the Platform, checkout process, pricing information or other applicable subscription information.

SNOBBOT may offer different allowances for different plans.
8.3 AI Tokens

AI tokens may be consumed when Customers use AI-powered functionality.

Token consumption may vary depending upon factors including:

the length of the Input;

the length of the Output;

conversation context;

the AI feature being used;

system instructions;

processing requirements; and

the underlying AI technology.

A single request does not necessarily consume the same number of tokens as another request.
8.4 Character Allowances

Certain Platform resources may be measured in characters.

Character-based measurements may apply to functionality such as website scanning, chatbot training, content ingestion or other supported features.

The applicable measurement displayed by the Platform determines consumption against the relevant allowance.

8.5 Chatbot Conversations

Chatbot usage may consume applicable AI resources or conversation allowances according to the Customer’s subscription.

The precise consumption associated with a conversation may depend upon the length, number and complexity of interactions and the applicable Platform configuration.
8.6 Content-Generation Usage

Use of AI-powered features such as:

FAQ generation;

blog generation;

blog-idea generation; and

other AI content tools

may consume tokens or other applicable AI resources.

Customers are responsible for monitoring their available usage where continued access to these features is important.
8.7 Monthly Resource Reset

Recurring AI usage allowances, including applicable tokens or character-based generation allowances, reset according to the Customer’s monthly resource-reset cycle.

Unless expressly stated otherwise, unused recurring allowances do not accumulate indefinitely.

8.8 Billing Date and Resource Reset Date

A Customer’s billing date and resource-reset date may be related but should not necessarily be assumed to be identical in every circumstance.

The Platform’s account and usage information should be used to determine the applicable resource-reset cycle.
8.9 No Cash Value

Tokens, characters, credits, usage allowances and similar Platform resources:

are not money;

do not constitute stored monetary value;

cannot ordinarily be redeemed for cash;

cannot be transferred between unrelated accounts unless expressly permitted; and

exist solely for use with applicable Platform functionality.
8.10 Unused Recurring Allowances

Unless expressly stated otherwise, unused recurring AI allowances expire when the applicable resource-reset cycle occurs.

Customers are not entitled to a cash refund or credit merely because they did not use all available resources during a cycle.

Mandatory consumer rights remain unaffected.

8.11 Website-Scanning and Training Capacity

Website-scanning or chatbot-training capacity operates differently from recurring monthly AI usage allowances.

Where the Customer receives a defined amount of scanning or training capacity, that capacity does not automatically reset each month unless the Platform expressly states otherwise.

Unused capacity may therefore remain available until consumed, subject to the Customer maintaining an eligible account or subscription and any applicable Platform rules.

8.12 Exhaustion of Training Capacity

Where the Customer exhausts available website-scanning or training capacity, additional capacity may need to be purchased through an available add-on or obtained by changing subscription where supported.

SNOBBOT is not required to provide additional capacity without applicable payment merely because the Customer has exhausted the capacity included with its plan.
8.13 Add-On Resources

SNOBBOT may allow Customers to purchase additional usage resources through add-ons.

Available add-ons, quantities and prices may vary according to:

subscription;

feature;

account type;

Platform availability; or

other applicable commercial conditions.
8.14 Add-On Expiry

Unless expressly stated otherwise at the time of purchase, an add-on supplementing a recurring monthly resource is linked to the Customer’s existing resource-reset cycle.

An add-on does not automatically create a separate 30-day usage period beginning on the date it is purchased.

8.15 Example of Add-On Expiry

If a Customer’s applicable monthly resource reset occurs on the 25th and the Customer purchases an applicable recurring-resource add-on on the 15th, any unused amount from that add-on may expire on the 25th when the normal resource reset occurs.

Purchasing the add-on does not automatically move the Customer’s existing reset date to the 15th.

8.16 Capacity-Based Add-Ons

Where an add-on supplements a capacity-based resource that does not ordinarily reset monthly, such as applicable website-scanning or training capacity, its treatment may differ from a recurring-resource add-on.

The applicable treatment will be determined by the information presented through the Platform or purchase process for that resource.
8.17 Resource Exhaustion

When a Customer exhausts an applicable usage allowance, SNOBBOT may:

restrict the affected feature;

prevent further generation;

pause relevant AI functionality;

require the Customer to wait for the applicable reset;

permit purchase of an add-on; or

permit the Customer to change subscription.

Other Platform functionality may remain available where technically and commercially applicable.
8.18 No Guaranteed Consumption Rate

SNOBBOT does not guarantee that a particular AI action will always consume a fixed quantity of tokens, characters or other resources.

Consumption may change because of:

feature design;

Input or Output length;

AI model changes;

context processing;

technical improvements; or

changes to underlying providers.
8.19 Usage Display

The Platform may display information concerning:

resources used;

resources remaining;

reset dates;

subscription limits; and

other usage information.

Customers should monitor these indicators where usage capacity is important to their operations.
8.20 Usage Information May Be Delayed

Usage information may not always update instantaneously.

Temporary differences may arise because of processing, synchronisation, caching or other technical factors.

8.21 Platform Usage Records

SNOBBOT’s Platform records will ordinarily be used to determine consumption against applicable allowances, subject to correction of manifest technical errors.

Where a Customer believes usage has been recorded incorrectly, the Customer should raise the issue through the support-ticket system.

8.22 Usage Disputes

A Customer disputing material usage should provide sufficient information to allow reasonable investigation.

SNOBBOT may review relevant technical and account records in accordance with the Platform Terms.

The existence of a usage dispute does not automatically entitle the Customer to additional resources or a refund.
8.23 Fair Use and Abuse Controls

SNOBBOT may apply reasonable technical controls to protect Platform stability, security and availability.

Customers must not attempt to:

manipulate usage measurements;

bypass resource restrictions;

evade account limits;

exploit technical errors to obtain unpaid usage;

interfere with metering systems; or

use multiple accounts primarily to circumvent applicable limits.
8.24 Automated or Excessive Usage

Where permitted automation generates unusually high volumes of requests, Customers remain responsible for monitoring consumption.

SNOBBOT may apply reasonable rate limits or safeguards where usage threatens:

Platform stability;

security;

third-party provider limits;

other Customers; or

the integrity of usage controls.
8.25 Changes to Resource Measurement

As AI technology develops, SNOBBOT may modify the technical units or methodology used to measure Platform resources.

Where a material change affects paid subscription allowances, SNOBBOT will handle the change in accordance with the Platform Terms and applicable law.

8.26 Third-Party AI Costs and Limits

AI functionality may depend upon third-party AI or infrastructure providers that impose their own technical limits, rate limits or usage requirements.

Changes to those services may require SNOBBOT to modify how Platform resources are measured, allocated or technically delivered.

8.27 Plan Changes

Upgrading or downgrading a subscription may change available AI resources and usage limits.

The treatment of subscription changes, billing and applicable allowances is governed by the Platform Terms and the information presented during the plan-change process.

8.28 Cancellation

Cancelling a subscription does not normally cause immediate termination of paid access.

Subject to the Platform Terms, the subscription generally remains active until the end of the current billing period, after which access and applicable usage rights may cease or be restricted.

Unused Platform resources do not create an entitlement to a refund solely because the subscription has been cancelled.

8.29 Trial Usage

Free-trial accounts may be subject to usage limits different from paid subscriptions.

Standard eligible subscriptions may receive a 7-day trial and eligible white-label subscriptions may receive a 14-day trial, subject to the Platform Terms and applicable offer.

Usage during a trial may count against trial-specific allowances.
8.30 No Ownership of Platform Resources

The allocation of tokens, characters, credits, capacity or other usage resources does not transfer ownership of any underlying:

AI model;

computing resource;

software;

infrastructure;

intellectual property; or

third-party service

to the Customer.
8.31 Commercial Information

Current plan allowances, available add-ons and other variable commercial information may be displayed through the Platform or applicable purchase process rather than permanently fixed in this AI Policy.

This allows subscription offerings and resource allocations to evolve without requiring the technical policy to reproduce every current plan specification.

8.32 Relationship with the Platform Terms

Subscription pricing, billing, renewals, cancellations, refunds, plan changes, add-on purchases and the principal contractual rules governing resource allowances are set out in the Platform Terms.

This section supplements those provisions by explaining how AI-related usage resources operate.

SECTION 9 – High-Risk AI, Prohibited Uses, Professional Advice & Automated Decision-Making
9.1 Responsible Use Requirement

Customers must use AI Services lawfully, responsibly and in accordance with the Platform Terms and this AI Policy.

Customers must not use AI Services for activities that are unlawful, materially harmful, abusive, deceptive or otherwise prohibited by this section.

9.2 High-Risk Uses

Certain uses of AI may create significant legal, financial, safety or individual-rights consequences.

Customers proposing to use AI Services in a higher-risk context are responsible for determining whether the proposed use is lawful and whether additional safeguards, professional review, human oversight or regulatory requirements apply.

9.3 Prohibited Unlawful Activity

Customers must not use AI Services to generate, facilitate, promote or materially assist unlawful activity.

The Platform must not be used deliberately to circumvent laws, regulatory requirements, court orders or legally binding restrictions applicable to the Customer.

9.4 Harm, Violence and Abuse

Customers must not use AI Services to facilitate credible threats, unlawful violence, abuse, exploitation or other activity intended to cause serious harm to another person.

This includes using the Platform to facilitate unlawful harassment, coercion or targeted abuse.
9.5 Fraud and Deception

Customers must not use AI Services to facilitate fraud or material deception.

Prohibited activity includes intentionally using AI to:

impersonate another person or organisation for fraudulent purposes;

create fraudulent business communications;

conduct phishing;

obtain credentials through deception;

fabricate evidence for fraudulent use;

make materially false commercial representations; or

facilitate scams.
9.6 Manipulative Practices

Customers must not deploy AI Services for unlawful or materially harmful manipulation of individuals.

This includes deliberately exploiting known vulnerabilities of individuals in circumstances where doing so is prohibited by applicable law.

9.7 Discrimination

Customers must not use AI Services to unlawfully discriminate against individuals or groups.

Where AI assists with classifications, recommendations, prioritisation or decision-making concerning people, Customers are responsible for considering whether the process may create unlawful discriminatory outcomes.

9.8 Protected Characteristics

Customers must exercise particular care where AI processing involves characteristics protected under applicable anti-discrimination or equality law.

AI Outputs must not be treated as an objective justification for discriminatory treatment merely because they were generated automatically.

9.9 Automated Decision-Making

Customers must not use AI Services as the sole basis for decisions producing legal or similarly significant effects upon an individual where such automated decision-making is prohibited or restricted by applicable law.

Where human review is legally required, the Customer must ensure that the review is meaningful rather than merely formal.
9.10 Meaningful Human Review

Where a significant decision requires human oversight, the reviewing person should have appropriate authority and sufficient information to:

understand the relevant AI-assisted recommendation;

consider relevant evidence;

question or reject the Output;

correct errors; and

make the final decision independently where appropriate.
9.11 Employment and Recruitment

Customers must not rely solely upon AI Services to make employment or recruitment decisions where doing so would breach applicable law.

AI-assisted recruitment uses may require additional safeguards concerning:

discrimination;

transparency;

Personal Data;

profiling;

human review; and

employment law.

The Customer remains responsible for compliance.
9.12 Credit, Lending and Financial Eligibility

Customers must not use general-purpose AI Outputs from the Platform as the sole basis for determining an individual’s eligibility for:

credit;

lending;

financial products;

insurance;

payment terms; or

similar significant financial decisions

where such use is prohibited, regulated or requires additional safeguards.
9.13 Healthcare and Medical Decisions

The Platform is not a medical device and does not provide medical diagnosis or treatment unless a specific service is expressly identified and lawfully provided for that purpose.

Customers must not rely upon general AI Outputs as a substitute for qualified medical judgement in circumstances where inaccurate information could materially affect health or safety.

9.14 Legal Advice and Legal Decisions

AI-generated legal information is not a substitute for advice from a suitably qualified legal professional.

Customers must not treat general AI Outputs as definitive legal advice, a binding interpretation of law or an authoritative determination of legal rights.

9.15 Financial, Tax and Investment Advice

AI-generated financial, tax, accounting or investment information is assistive only.

Customers remain responsible for obtaining appropriately qualified advice where required and for complying with applicable professional or regulatory requirements.

9.16 Other Regulated Professional Services

Customers operating in regulated industries remain responsible for determining whether AI-generated material may lawfully be used within their professional activities.

Access to an AI feature does not constitute authorisation by SNOBBOT to use it for a regulated purpose.

9.17 Safety-Critical Uses

Customers must not rely upon general-purpose AI Services as the sole control mechanism for safety-critical systems where an incorrect Output could reasonably create a serious risk of death, physical injury or substantial damage.

Appropriate specialist systems, safeguards and human oversight must be used where required.

9.18 Emergency Services

AI chatbots must not be represented as replacements for emergency services.

Where a Customer operates in a context in which End Users may reasonably raise emergencies, the Customer should implement appropriate instructions directing users towards relevant emergency or human assistance.

9.19 Biometric Identification and Classification

Customers must not use the Platform to perform unlawful biometric identification, biometric categorisation or similarly restricted processing.

Where biometric processing is legally regulated, Customers must obtain all necessary authority and use technology specifically appropriate for that purpose.

9.20 Social Scoring

Customers must not use AI Services to create unlawful social-scoring systems that evaluate individuals in a manner prohibited by applicable law.

9.21 Unlawful Surveillance

Customers must not use AI Services to conduct unlawful surveillance, tracking or monitoring of individuals.

The technical ability to process information does not establish a lawful basis for surveillance.
9.22 Profiling

Where Customers use AI Services to profile individuals, they are responsible for complying with applicable requirements concerning:

transparency;

lawful basis;

fairness;

accuracy;

discrimination;

data minimisation;

automated decision-making; and

Data Subject rights.
9.23 Sensitive Inferences

Customers must not intentionally use AI Services to infer highly sensitive characteristics about identifiable individuals where such processing is unlawful.

Customers should exercise particular caution concerning inferred information relating to health, ethnicity, religion, political beliefs, sexuality or other specially protected characteristics.

9.24 Children and Vulnerable Persons

Customers must exercise enhanced care where AI Services may interact with or materially affect children or vulnerable persons.

Customers are responsible for implementing any legally required age, consent, transparency, safeguarding or human-oversight measures.

9.25 Exploitation of Vulnerabilities

AI Services must not be deliberately configured to exploit a person’s age, disability, financial distress, psychological vulnerability or other vulnerability in a manner that is unlawful or likely to cause material harm.

9.26 Deceptive Impersonation

Customers must not use AI Services to impersonate a real person, business, government body or other organisation in circumstances where the impersonation is fraudulent, materially deceptive or unlawful.

9.27 Deepfakes and Synthetic Media

Where AI-generated or manipulated media could reasonably be mistaken for authentic content involving a real person or event, Customers are responsible for complying with applicable disclosure, consent, intellectual-property, privacy and other legal requirements.

Customers must not use the Platform to create fraudulent or unlawfully harmful synthetic representations.

9.28 Misinformation

Customers must not deliberately use AI Services to fabricate materially false information for fraudulent or unlawful purposes.

Because AI may itself produce incorrect information unintentionally, Customers remain responsible for appropriate verification before materially relying upon or publishing Outputs.

9.29 Political and Electoral Uses

Customers using AI Services in connection with political, electoral or public-affairs activity are responsible for complying with all applicable laws concerning campaigning, advertising, transparency, Personal Data and synthetic content.

The Platform must not be used for unlawful voter suppression, fraudulent impersonation of electoral authorities or other unlawful interference with an electoral process.

9.30 Cybersecurity Misuse

Customers must not use AI Services to facilitate unauthorised access, malicious software, credential theft, destructive cyber activity or other unlawful interference with computer systems.

Legitimate defensive security, authorised testing and educational activity must remain within applicable law and the Customer’s authority.

9.31 Intellectual-Property Abuse

Customers must not knowingly use AI Services to facilitate unlawful infringement or misappropriation of third-party intellectual property.

Customers remain responsible for assessing their rights to Inputs and their intended use of Outputs.

9.32 Privacy Abuse

Customers must not use AI Services to unlawfully obtain, expose, aggregate or misuse Personal Data.

This includes prohibited attempts to reveal confidential Personal Data, credentials or private information without lawful authority.

9.33 Spam and Unlawful Marketing

Customers must not use AI Services to facilitate unlawful spam, deceptive marketing or communications sent in breach of applicable consent or opt-out requirements.

The messaging requirements contained elsewhere in this AI Policy also apply.

9.34 False Reviews and Endorsements

Customers must not use AI Services to fabricate reviews, testimonials, endorsements or consumer experiences and represent them as genuine where doing so is false, misleading or unlawful.

9.35 Illegal Goods and Services

Customers must not knowingly use AI Services to facilitate transactions involving goods or services whose sale, purchase or distribution is unlawful in the relevant circumstances.

9.36 Circumvention of Safeguards

Customers must not deliberately attempt to bypass, disable, defeat or manipulate Platform safety controls for the purpose of obtaining Outputs or functionality prohibited by the Platform Terms or this AI Policy.

9.37 Repeated Prohibited Requests

Repeated attempts to obtain prohibited functionality or Outputs may be treated as misuse even where individual attempts are unsuccessful.

SNOBBOT may apply reasonable technical restrictions or account measures in response to such behaviour.

9.38 Customer-Specific Compliance

Customers remain responsible for laws and professional rules applying specifically to their organisation, industry or jurisdiction.

SNOBBOT cannot determine every regulatory obligation applicable to every Customer merely from the Customer’s use of the Platform.
9.39 Risk Assessments

Where required by applicable law or reasonably appropriate to a high-risk deployment, Customers are responsible for carrying out relevant assessments before deploying the AI Service.

These may include:

data-protection impact assessments;

AI risk assessments;

equality or discrimination assessments;

security assessments;

professional compliance reviews; or

other required evaluations.
9.40 Record Keeping

Customers using AI Services in regulated or higher-risk contexts should maintain records appropriate to their legal obligations and risk profile.

Platform logs or analytics should not automatically be assumed to satisfy every regulatory record-keeping requirement.

9.41 Transparency to End Users

Where applicable law requires disclosure that an individual is interacting with AI or that AI materially contributed to particular content or a decision, the Customer is responsible for providing the required disclosure.
9.42 Enforcement

Where SNOBBOT reasonably believes that AI Services are being used in breach of this section, the Platform Terms or applicable law, SNOBBOT may take proportionate action including:

warning the Customer;

restricting particular functionality;

applying additional safeguards;

suspending affected integrations;

suspending the account; or

terminating access in serious cases.

Any such action remains subject to the Platform Terms and applicable law.
9.43 Emergency or Legal Action

SNOBBOT may take immediate protective action where reasonably necessary to address a serious security threat, credible risk of significant harm, legal requirement or material abuse of the Platform.

9.44 Reporting Misuse

Customers should report suspected serious misuse of AI Services through the available support or contact channels.

SNOBBOT may investigate reports and take appropriate action consistent with the Platform Terms, this AI Policy and applicable law.

9.45 No Approval by Availability

The fact that the Platform technically allows a particular Input, configuration, integration or Output does not mean that SNOBBOT has approved that use as lawful, safe or appropriate.

The Customer remains responsible for its deployment and use of AI Services.
SECTION 10 – AI Data, Privacy, Confidential Information, Model Providers & Data Handling
10.1 Data Used by AI Services

AI Services may process information supplied or made available by Customers and End Users in order to provide the relevant Platform functionality.

Depending upon the feature, this may include:

prompts and Inputs;

chatbot conversations;

website content;

training information;

lead information;

uploaded content;

messaging content;

Customer instructions;

configuration information; and

other information necessary to provide the requested AI Service.
10.2 Personal Data

AI Inputs and Customer Content may contain Personal Data.

Where SNOBBOT processes Personal Data on behalf of a Customer, the applicable Data Processing, Privacy Roles & DPA provisions contained in the Platform Terms apply.

Where SNOBBOT determines the purposes and means of processing Personal Data for its own Platform operations, SNOBBOT may act as Data Controller as described in the Privacy Policy.

10.3 Customer Responsibility for Personal Data

Customers are responsible for determining whether Personal Data submitted to an AI Service may lawfully be processed for the intended purpose.

Customers must not assume that information may lawfully be submitted to AI merely because they already possess that information.

10.4 Data Minimisation

Customers should avoid submitting Personal Data to AI Services where it is not reasonably necessary for the intended purpose.

Where possible, Customers should minimise, redact, anonymise or pseudonymise Personal Data before submitting it to an AI Service where identification is unnecessary.

10.5 Sensitive Personal Data

Customers must exercise particular caution before submitting sensitive, special-category or otherwise specially protected Personal Data to AI Services.

Customers are responsible for ensuring that any such processing has an appropriate lawful basis, satisfies additional legal requirements where applicable and is appropriate for the relevant AI feature.

10.6 Confidential Information

Customers should not submit confidential, commercially sensitive, privileged or proprietary information to an AI Service unless they have determined that doing so is necessary and appropriate.

Customers remain responsible for their own confidentiality obligations to employees, clients, suppliers, partners and other third parties.

10.7 Credentials and Security Information

Customers must not intentionally submit passwords, private authentication credentials, payment-card security codes, private cryptographic keys or similar security credentials to general AI prompt or chatbot fields unless a specific secured Platform function expressly requires and supports that information.

10.8 End-User Information

Customers deploying AI Services to End Users are responsible for providing appropriate privacy information and obtaining consent where required.

The Customer should not deliberately configure an AI Service to collect more End-User Personal Data than reasonably necessary for the intended purpose.

10.9 Customer Instructions

Where SNOBBOT acts as Data Processor, Customer-controlled Personal Data will be processed in accordance with documented Customer instructions, the Platform Terms and applicable law.

Use of configured Platform functionality may constitute documented instructions to process relevant data as necessary to provide that functionality.

10.10 Third-Party AI Providers

SNOBBOT may use third-party AI model, infrastructure or technology providers to deliver certain AI Services.

Where Customer-controlled Personal Data is processed through such providers on SNOBBOT’s behalf, applicable subprocessor and data-processing provisions contained in the Platform Terms apply.
10.11 No Guarantee of a Particular AI Provider

Unless expressly agreed otherwise, Customers are not guaranteed permanent use of a particular underlying AI model or provider.

SNOBBOT may change underlying AI or technology providers where reasonably necessary for:

performance;

security;

availability;

functionality;

legal compliance;

commercial sustainability; or

Platform development.
10.12 Provider-Specific Processing

Different AI or technology providers may operate under different technical architectures and processing arrangements.

SNOBBOT will handle relevant Personal Data in accordance with its contractual and legal obligations, including applicable subprocessor and international-transfer requirements.

10.13 International Processing

AI Services and their supporting infrastructure may involve processing in more than one jurisdiction.

Applicable international-transfer requirements are governed by the Platform Terms, Privacy Policy and Data Protection Law.

SNOBBOT does not represent that all AI-related processing necessarily occurs within the United Arab Emirates or any single country.

10.14 Customer Content and General-Purpose Model Training

Customer Content submitted to the Platform for the purpose of providing AI Services is not, merely by being submitted, deemed to grant SNOBBOT an unrestricted right to use that content to train unrelated general-purpose AI models.

Any use of Customer Content by SNOBBOT is subject to the licences, processing purposes and other rights expressly established in the Platform Terms, Privacy Policy and applicable law.

10.15 Underlying Provider Practices

Where a third-party AI provider processes information as a subprocessor or service provider to SNOBBOT, SNOBBOT will manage that relationship in accordance with the applicable contractual data-processing framework.

However, technical processing may vary between providers and services.

SNOBBOT should not be understood as promising a particular technical architecture unless expressly stated in applicable documentation or a written agreement.

10.16 Product Improvement

SNOBBOT may use appropriately aggregated, de-identified or anonymised information to understand Platform performance, diagnose issues, improve functionality and develop the Services where permitted by applicable law and the Platform Terms.

Where information remains Personal Data, applicable data-protection requirements continue to apply.
10.17 AI Quality and Safety Monitoring

SNOBBOT may process relevant Platform information where reasonably necessary to:

investigate reported AI problems;

detect misuse;

maintain security;

evaluate Platform performance;

troubleshoot technical issues;

enforce applicable policies; or

improve safety controls.

Such processing remains subject to applicable contractual, confidentiality and data-protection obligations.
10.18 Human Access

AI processing is generally automated, but authorised personnel may access relevant information where reasonably necessary for purposes such as:

customer support;

security investigations;

abuse prevention;

technical troubleshooting;

legal compliance; or

resolving reported Platform problems.

Access will be subject to appropriate confidentiality and access controls.
10.19 Conversation Data

Chatbot and messaging conversations may contain Personal Data or confidential information.

Customers are responsible for determining appropriate notices, lawful bases, retention periods and access controls for conversations where they act as Data Controller.

10.20 Lead Data

Personal Data captured through lead-generation functionality is subject to Section 4 of this AI Policy and the applicable data-processing provisions of the Platform Terms.

SNOBBOT’s provision of technical lead-capture functionality does not transfer the Customer’s Controller responsibilities to SNOBBOT.

10.21 Website Content

Website content processed through scanning, ingestion or training functionality remains subject to the Customer Content provisions of the Platform Terms.

Customers remain responsible for ensuring they have authority to provide or instruct SNOBBOT to process such content.

10.22 Data Accuracy

SNOBBOT does not independently verify the accuracy of Customer-provided Personal Data or other Customer Content before it is processed by AI Services.

Customers remain responsible for the quality and accuracy of information they provide where accuracy is material to the intended processing.

10.23 Data Retention

Retention of Personal Data associated with AI Services is governed by the Platform Terms, Privacy Policy, applicable Customer configuration and Data Protection Law.

Customers should not assume that all AI-related data is retained indefinitely or that every type of information follows an identical retention period.
10.24 Deletion

Where deletion functionality is available, Customers may use applicable Platform controls or submit appropriate requests in accordance with the Platform Terms.

Deletion may be subject to:

backup cycles;

security requirements;

legal obligations;

fraud-prevention requirements;

technical processing periods; or

other lawful retention requirements.
10.25 Account Termination

Cancellation of a subscription does not necessarily constitute an immediate request to delete all Customer Data.

Data handling following cancellation, account deletion or termination is governed by the Platform Terms, Privacy Policy and applicable DPA provisions.

10.26 Data-Subject Rights

Where SNOBBOT acts as Processor, the Customer remains primarily responsible for responding to Data Subject requests concerning Customer-controlled Personal Data.

SNOBBOT will provide reasonable assistance in accordance with the incorporated DPA provisions and applicable law.

10.27 Security

SNOBBOT applies reasonable technical and organisational measures intended to protect Personal Data processed through the Platform.

No internet-connected or AI-enabled system can be guaranteed to be completely secure.

Customers remain responsible for securing their own accounts, devices, websites, credentials and connected systems.

10.28 Data Breaches

Personal-data breaches involving Customer-controlled Personal Data will be handled in accordance with the DPA provisions contained in the Platform Terms and applicable Data Protection Law.

Customers remain responsible for their own breach-response obligations where they act as Data Controller.
10.29 Customer Exports

Where Customers export AI-related information from the Platform, they become responsible for the security and subsequent processing of that information within their own environment.

This includes exported:

conversations;

leads;

reports;

analytics;

generated content; and

other Customer Data.
10.30 Connected Services

Where Customers connect third-party services to the Platform, information may be transmitted between SNOBBOT and the connected service as necessary to provide the integration.

Customers are responsible for selecting, authorising and lawfully configuring their connected services.

10.31 No Unauthorised Data Extraction

Customers must not use AI Services to unlawfully extract, reconstruct, expose or obtain Personal Data, confidential information, system prompts, authentication information or other protected information to which they are not authorised to have access.

10.32 Prompt Injection and Data Exposure

Customers acknowledge that malicious or adversarial Inputs may attempt to cause AI systems to reveal information or behave outside intended instructions.

Customers must not rely upon prompt instructions alone as the sole security mechanism protecting highly sensitive information.
10.33 Customer Security Design

Customers deploying AI Services should apply security controls proportionate to their use case.

Where appropriate, these may include:

limiting information available to the AI Service;

restricting authorised access;

separating sensitive systems;

human approval for high-risk actions;

authentication;

monitoring; and

escalation procedures.
10.34 Confidentiality Does Not Override Legal Obligations

Nothing in this AI Policy requires SNOBBOT to conceal information where disclosure is lawfully required by a court, regulator or other competent authority.

Any such disclosure will be handled subject to applicable law and the Platform Terms.

10.35 Relationship with Privacy Policy and DPA

This section supplements rather than replaces the Privacy Policy and the Data Processing, Privacy Roles & DPA provisions incorporated into the Platform Terms.

Where SNOBBOT’s role as Controller or Processor must be determined for a particular processing activity, that determination depends upon the actual purposes and means of processing rather than the mere fact that AI technology is involved.
SECTION 11 – Intellectual Property, AI Inputs, Outputs, Ownership & Third-Party Rights
11.1 Customer Inputs

Customers retain their rights in Inputs and Customer Content submitted to the Platform, subject to the licences and permissions necessary for SNOBBOT to provide, secure, maintain and improve the Services as set out in the Platform Terms.

11.2 Responsibility for Inputs

Customers are responsible for ensuring they have all rights, permissions, licences and lawful authority necessary to submit Inputs to the AI Services.

Customers must not knowingly submit material that unlawfully infringes or misappropriates third-party rights.

11.3 AI Outputs

Subject to applicable law, the Platform Terms and any third-party rights, Customers may use AI-generated Outputs produced through their lawful use of the Platform for their business or personal purposes.

11.4 No Guarantee of Ownership

SNOBBOT does not guarantee that AI-generated Outputs are capable of copyright, patent, trade mark or other intellectual-property protection.

The legal status of AI-generated material may differ between jurisdictions and may depend upon factors including the nature and extent of human contribution.
11.5 Non-Exclusive Outputs

AI Outputs are not guaranteed to be unique.

The same or similar Outputs may be generated for:

different Customers;

different End Users;

similar prompts;

similar Customer Content; or

independent third parties using other AI systems.

Customers do not acquire exclusive rights merely because an Output was generated through their account.
11.6 Similarity to Existing Material

AI-generated Outputs may unintentionally resemble existing content, concepts, phrases, designs, code or other material.

SNOBBOT does not guarantee that every Output is free from similarity to third-party material.

11.7 Third-Party Intellectual Property

Customers are responsible for assessing whether their intended use of an Output may infringe third-party intellectual-property or other rights.

Where an Output is commercially significant or intended for substantial publication, appropriate intellectual-property review should be considered.

11.8 Trade Marks and Brand Names

The generation of a business name, product name, slogan, domain suggestion or other branding concept does not establish that the proposed material is legally available for use or registration.

Customers should conduct appropriate searches and professional checks before adopting material as a trade mark, company name or significant brand asset.

11.9 Copyrighted Inputs

Customers must not knowingly submit copyrighted material to AI Services where they do not have a lawful right, licence, exception or other authority to process that material for the intended purpose.

11.10 Confidential and Proprietary Inputs

Customers must not submit another party’s confidential, proprietary or trade-secret information without appropriate authority.

The fact that information can technically be entered into an AI Service does not establish a right to use it.

11.11 Publicly Available Information

Information being publicly accessible does not necessarily mean that it is free from intellectual-property, privacy, contractual or other legal restrictions.

Customers remain responsible for determining whether their intended processing and reuse is lawful.

11.12 Website Scanning

Where website content is scanned, crawled or ingested through the Platform, the Customer must have the necessary authority to instruct SNOBBOT to process that content.

Website scanning does not transfer ownership of the underlying website content to SNOBBOT or the Customer.

11.13 Generated Website Content

Where Customers use AI Services to generate FAQs, blogs, SEO content or other website material, they remain responsible for reviewing the material before publication and determining whether its use infringes third-party rights.

11.14 Customer Modifications

Customers may edit, adapt, combine or otherwise modify Outputs, subject to applicable law, third-party rights and the Platform Terms.

Modification of an Output does not automatically eliminate any third-party rights that may apply to underlying material.

11.15 Attribution

SNOBBOT does not require Customers to attribute ordinary AI-generated Outputs to SNOBBOT unless expressly stated for a particular feature or required by applicable terms.

Customers remain responsible for any disclosure or attribution required by law, professional standards or third-party rights.
11.16 AI Disclosure

Customers are responsible for determining whether AI-generated or AI-assisted content must be identified as such.

Requirements may vary according to:

jurisdiction;

content type;

industry;

publication platform;

professional obligations; or

the nature of the AI-generated material.
11.17 False Attribution

Customers must not knowingly represent AI-generated content as having been created, approved or endorsed by a real person or organisation where that representation would be false, misleading or unlawful.

11.18 Third-Party Personalities and Likenesses

Customers are responsible for obtaining any rights or permissions required before using AI-generated content that exploits or commercially uses another person’s name, image, likeness, voice or other protected attributes.
11.19 Platform Intellectual Property

SNOBBOT and its licensors retain all rights in and to the Platform and its underlying technology, including applicable:

software;

source code;

interfaces;

workflows;

systems;

designs;

databases;

documentation;

branding;

proprietary methods; and

other Platform Intellectual Property.

Use of the Platform does not transfer ownership of those rights to the Customer.
11.20 Underlying AI Models

Access to AI functionality does not transfer ownership of any underlying AI model, model weights, algorithms, infrastructure or third-party AI technology to the Customer.

Rights in third-party AI technology remain with the applicable rights holders.

11.21 White-Label Intellectual Property

White-label functionality allows eligible Customers to present permitted Platform functionality under their own branding.

It does not transfer ownership of the underlying SNOBBOT Platform or technology.

White-label Customers receive only the rights expressly granted under their applicable subscription and the Platform Terms.

11.22 No Reverse Engineering

Customers must not attempt to reverse engineer, decompile, extract, reconstruct or derive protected Platform technology except to the extent such restriction is prohibited by applicable law.

11.23 Model Extraction

Customers must not deliberately use automated querying or other methods to extract, replicate or reconstruct underlying proprietary Platform systems, model behaviour or protected technology in breach of the Platform Terms or applicable law.

11.24 System Prompts and Internal Instructions

Non-public system prompts, internal instructions, security configurations and proprietary orchestration methods used by SNOBBOT form part of the protected operation of the Platform where applicable.

Customers must not intentionally attempt to obtain or expose such information through unauthorised means.

11.25 Feedback

Where Customers voluntarily provide suggestions, ideas or feedback concerning the Platform, SNOBBOT may use that feedback to improve or develop the Services in accordance with the Platform Terms.

Providing feedback does not transfer ownership of unrelated Customer Content to SNOBBOT.

11.26 Third-Party Services

AI Services may incorporate or depend upon technology, software, models or content supplied by third parties.

Such third-party components may be subject to separate intellectual-property rights and applicable licence terms.

11.27 Open-Source Components

The Platform may use open-source software or components.

Applicable open-source components remain subject to their respective licences.

Nothing in this AI Policy is intended to restrict rights granted directly under an applicable open-source licence.

11.28 Output Restrictions from Third-Party Providers

Where an underlying AI or technology provider imposes lawful restrictions on the use of particular Outputs or functionality, Customers may also be required to comply with those restrictions where applicable to their use of the Platform.
11.29 Generated Code

Where AI Services generate software code, scripts, markup or other technical material, Customers are responsible for reviewing it before implementation.

Generated code may contain:

errors;

vulnerabilities;

insecure practices;

incompatible dependencies;

third-party licence implications; or

other technical problems.

Customers should not deploy material code into production systems without appropriate testing and review.
11.30 Open-Source Code in Outputs

AI-generated code may resemble or incorporate patterns associated with open-source software.

Customers requiring certainty concerning licensing or provenance should perform appropriate code and licence review before commercial deployment.

11.31 Intellectual-Property Complaints

Where a Customer becomes aware that content processed or generated through the Platform may unlawfully infringe third-party rights, the Customer should take reasonable steps to cease or correct the affected use.

Relevant complaints may be reported to SNOBBOT through the available support or contact channels.

11.32 Removal or Restriction

SNOBBOT may restrict access to content or functionality where reasonably necessary to respond to a credible intellectual-property complaint, legal requirement, court order or material breach of the Platform Terms.

11.33 Customer Indemnity

Any Customer indemnification obligations relating to Customer Content, unlawful Inputs, infringement or misuse of Outputs are governed by the Platform Terms.

This AI Policy does not create a separate unlimited indemnity.
11.34 No Intellectual-Property Warranty

Except to the extent expressly required by applicable law or provided in the Platform Terms, SNOBBOT does not warrant that every AI Output will be:

unique;

registrable;

copyrightable;

patentable;

non-infringing; or

suitable for exclusive commercial ownership.
11.35 Relationship with the Platform Terms

The ownership, licensing and intellectual-property provisions contained in the Platform Terms remain the primary contractual provisions governing rights in the Platform, Customer Content and Outputs.

This section supplements those provisions specifically for AI-enabled functionality.
SECTION 12 – Third-Party AI Providers, Integrations, Dependencies & Service Changes
12.1 Third-Party Technology

The Platform may rely upon third-party technology, infrastructure, AI models, APIs, hosting services, messaging providers, payment providers and other external services to provide certain functionality.

These third-party services are independent from SNOBBOT.

12.2 Third-Party AI Providers

SNOBBOT may use third-party AI providers to generate, process or support AI functionality.

Customers acknowledge that AI requests may therefore be processed using technology operated by third-party providers acting within the applicable technical and contractual arrangements.
12.3 No Guaranteed AI Model

Unless expressly agreed otherwise, SNOBBOT does not guarantee permanent access to any particular:

AI provider;

AI model;

model version;

model capability;

technical architecture; or

underlying AI technology.

SNOBBOT may change these components as the Platform develops.
12.4 Reasons for Provider Changes

SNOBBOT may change, replace or modify an underlying AI or technology provider where reasonably necessary because of:

availability;

performance;

security;

functionality;

legal or regulatory requirements;

provider policy changes;

technical compatibility;

commercial sustainability;

service quality; or

Platform development.
12.5 Effect of Model Changes

Changes to an underlying AI model or provider may affect:

Output style;

accuracy;

response length;

response speed;

reasoning behaviour;

token consumption;

available functionality; or

other characteristics of AI Outputs.

Customers should not assume that AI behaviour will remain permanently identical.
12.6 Third-Party Integrations

The Platform may allow Customers to connect or use supported third-party services.

These may include, where available:

messaging services;

payment services;

analytics services;

website services;

APIs;

CRM or business systems; and

other supported integrations.
12.7 Customer Choice to Connect Services

Where a Customer chooses to connect a third-party service, the Customer is responsible for:

selecting that service;

maintaining the relevant third-party account;

providing appropriate authorisation;

complying with applicable third-party terms;

configuring the integration appropriately; and

determining whether use of the integration is lawful for its purposes.
12.8 Third-Party Terms

Use of an integration may be subject to separate terms imposed by the relevant third party.

SNOBBOT does not control those terms and cannot guarantee that a third party will continue offering its service on the same conditions.

12.9 Third-Party Privacy Practices

Third-party services may independently process Personal Data.

Customers are responsible for considering the privacy implications of third-party services they choose to connect.

SNOBBOT’s Privacy Policy does not replace the privacy terms or notices of an independent third-party provider.

12.10 Integration Permissions

Customers should only grant permissions reasonably necessary for an integration to operate.

Customers remain responsible for reviewing and managing permissions granted through their external accounts.
12.11 Integration Credentials

Customers must protect:

API keys;

access tokens;

passwords;

authentication credentials;

private keys; and

other integration credentials.

Customers should promptly revoke or rotate compromised credentials.
12.12 Third-Party Availability

SNOBBOT does not guarantee the availability or uninterrupted operation of independent third-party services.

An integration may become unavailable because of circumstances including:

provider outages;

maintenance;

API failures;

account restrictions;

provider policy changes;

authentication failures;

rate limits; or

discontinuation of the third-party service.
12.13 API Changes

Third-party providers may modify their APIs without SNOBBOT’s control.

Such changes may require SNOBBOT to:

modify an integration;

change functionality;

temporarily disable functionality;

require Customer reauthorisation; or

discontinue an integration where continued support is no longer reasonably practicable.
12.14 Third-Party Rate Limits

External providers may impose rate limits, quotas or usage restrictions.

SNOBBOT may implement corresponding Platform controls where necessary to comply with those restrictions or maintain service stability.

12.15 Third-Party Account Restrictions

A third-party provider may independently restrict or terminate a Customer’s external account.

SNOBBOT cannot guarantee restoration of an account, telephone number, API access or other service controlled by a third party.
12.16 Customer Responsibility for External Accounts

Customers are responsible for keeping connected third-party accounts active and appropriately configured.

SNOBBOT is not responsible for integration failures resulting from matters such as:

expired credentials;

revoked permissions;

unpaid third-party accounts;

Customer configuration changes;

external account suspension; or

loss of Customer access to the third-party service.
12.17 Third-Party Content

Information obtained through third-party integrations may be inaccurate, incomplete, delayed or unavailable.

SNOBBOT does not independently verify all information supplied by third-party systems.

12.18 AI Provider Outputs

Where an underlying AI provider contributes to an Output, the Output remains subject to the accuracy, hallucination and human-review provisions of this AI Policy.

Use of a recognised or widely used AI provider does not guarantee the accuracy of its Outputs.
12.19 Provider Safety Systems

Third-party AI providers may operate their own safety controls, content restrictions or usage policies.

Those controls may cause requests to be:

refused;

restricted;

modified;

filtered; or

otherwise unavailable.

SNOBBOT does not guarantee that every Customer request permitted by the Platform will necessarily be processed by every underlying provider.
12.20 Changes to Safety Controls

SNOBBOT or an underlying AI provider may update safety controls over time.

Such changes may affect previously available Outputs or functionality.

Customers must not attempt to circumvent applicable safeguards for prohibited purposes.

12.21 Infrastructure Dependencies

Platform performance may depend upon external infrastructure, including hosting, network, database, communications and AI-processing services.

Failures within those dependencies may affect Platform availability or performance.
12.22 Service Interruptions

Temporary interruptions may occur because of:

maintenance;

infrastructure failures;

third-party outages;

internet failures;

security incidents;

provider changes;

software updates; or

circumstances outside SNOBBOT’s reasonable control.

Applicable availability and liability provisions are governed by the Platform Terms.
12.23 Maintenance and Updates

SNOBBOT may perform maintenance, updates and technical changes reasonably necessary to operate, secure or improve the Platform.

Where reasonably practicable, SNOBBOT may seek to minimise material disruption.
12.24 Feature Changes

AI technology and third-party services evolve rapidly.

SNOBBOT may modify Platform features where reasonably necessary for:

product development;

security;

compliance;

technical compatibility;

provider changes;

performance; or

service improvement.

Material contractual changes remain subject to the Platform Terms and applicable law.
12.25 Feature Discontinuation

SNOBBOT may discontinue functionality where continued provision becomes technically, legally or commercially impracticable.

Where a material paid feature is discontinued, SNOBBOT will address the change in accordance with the Platform Terms and applicable consumer rights.
12.26 Beta and Experimental Features

SNOBBOT may make beta, preview, experimental or early-access functionality available.

Such functionality may:

contain errors;

change significantly;

have limited support;

operate less reliably than established features; or

be withdrawn before general release.

Where functionality is identified as beta or experimental, Customers should not rely upon it for critical operations without appropriate safeguards.
12.27 New AI Features

SNOBBOT may introduce additional AI-enabled functionality over time.

New functionality remains subject to the Platform Terms and this AI Policy unless separate terms expressly apply.
12.28 Customer Testing After Changes

Customers should consider retesting material workflows after significant changes to:

AI models;

integrations;

Customer configuration;

website content;

training information; or

Platform functionality.

This is particularly important where the AI Service supports material business processes.
12.29 Data Processing by Providers

Where third-party providers process Customer-controlled Personal Data on SNOBBOT’s behalf, the applicable subprocessor, security and international-transfer provisions contained in the Platform Terms apply.

12.30 Subprocessor Information

Information concerning relevant subprocessors may be provided in accordance with the Platform Terms and applicable Data Protection Law.

Specific infrastructure, subprocessor and data-location information may be updated separately as SNOBBOT’s technical architecture develops.

12.31 No Third-Party Warranty by SNOBBOT

Except where expressly provided in the Platform Terms or required by law, SNOBBOT does not provide an independent warranty concerning third-party products or services.

12.32 Customer Third-Party Agreements

Nothing in this AI Policy modifies an agreement entered directly between a Customer and an independent third-party provider.

Customers remain responsible for obligations arising under their own third-party agreements.

12.33 Third-Party Charges

A third-party service may impose charges independently of SNOBBOT.

Unless expressly included in a SNOBBOT subscription, Customers are responsible for charges incurred directly with third-party providers.
12.34 Removal of Integrations

Customers should disconnect integrations they no longer use or authorise.

SNOBBOT may also disable an integration where reasonably necessary because of:

security risk;

legal requirements;

provider discontinuation;

material technical incompatibility;

prohibited use; or

termination of the relevant Platform functionality.
12.35 Relationship with the Platform Terms

The Platform Terms remain the primary contractual document governing Platform availability, third-party services, suspension, liability and changes to the Services.

This section supplements those provisions specifically in relation to AI providers, integrations and technical dependencies.
SECTION 13 – Monitoring, Enforcement, Suspension, Reporting & AI Safety Incidents
13.1 Purpose of Enforcement

SNOBBOT may take reasonable measures to protect:

Customers;

End Users;

the Platform;

third-party providers;

security;

legal compliance; and

the responsible operation of AI Services.
13.2 Compliance with this AI Policy

Customers and Authorised Users must comply with this AI Policy whenever they access or use AI Services.

A material or repeated breach may result in restrictions under this section and the Platform Terms.
13.3 Monitoring for Platform Protection

SNOBBOT may use reasonable automated or manual measures to identify:

suspected abuse;

security threats;

prohibited activity;

unusual usage patterns;

attempts to circumvent safeguards;

technical attacks;

fraud; or

material breaches of applicable policies.

Any monitoring involving Personal Data will remain subject to applicable Data Protection Law and the Privacy Policy.
13.4 No General Obligation to Monitor Everything

SNOBBOT does not undertake to manually review every Customer Input, AI Output, chatbot conversation or End-User interaction.

The existence of monitoring or safety systems does not mean that SNOBBOT has approved or verified Customer activity that has not been detected or reviewed.
13.5 Automated Safety Controls

The Platform or its underlying providers may apply automated safety controls intended to detect or restrict prohibited activity.

These controls may:

block a request;

refuse an Output;

restrict functionality;

flag activity for review;

apply rate limits; or

trigger additional security measures.
13.6 False Positives and False Negatives

Automated safety systems are not infallible.

They may fail to detect prohibited activity or may incorrectly restrict legitimate activity.

Customers should contact support where they reasonably believe a material restriction has been applied incorrectly.
13.7 Investigation of Suspected Misuse

Where SNOBBOT reasonably suspects material misuse, it may investigate relevant activity to the extent reasonably necessary and lawful.

An investigation may include reviewing relevant:

account information;

technical logs;

usage records;

configuration information;

reported Outputs;

affected conversations; or

other information necessary to understand the incident.
13.8 Proportionate Enforcement

Where reasonably practicable, enforcement action will be proportionate to the nature, severity and recurrence of the issue.

Depending upon the circumstances, SNOBBOT may:

provide a warning;

request corrective action;

restrict a feature;

apply technical safeguards;

disable an integration;

suspend AI functionality;

suspend an account; or

terminate access.
13.9 Immediate Action

SNOBBOT may take immediate protective action without prior warning where reasonably necessary because of:

a credible security threat;

suspected fraud;

serious prohibited activity;

risk of significant harm;

legal or regulatory requirements;

threats to Platform integrity; or

activity capable of materially affecting other Customers or third-party services.
13.10 Feature-Level Restrictions

Where reasonably possible, SNOBBOT may restrict only the affected functionality rather than the entire Customer account.

However, broader suspension may be necessary where the risk cannot reasonably be isolated.

13.11 Third-Party Provider Restrictions

An underlying AI, messaging, infrastructure or other third-party provider may independently block or restrict particular activity.

SNOBBOT may need to enforce corresponding restrictions where necessary to maintain access to or compliance with that provider.
13.12 Circumvention

Customers must not attempt to evade an enforcement measure by:

creating additional accounts;

changing integrations;

disguising prohibited Inputs;

manipulating prompts;

rotating credentials;

using automated methods; or

otherwise circumventing a restriction.

Circumvention may itself constitute a material breach.
13.13 Repeated Violations

Repeated lower-level violations may result in stronger enforcement action where previous warnings or restrictions have not corrected the behaviour.
13.14 Customer Corrective Action

SNOBBOT may require a Customer to take reasonable corrective measures before affected functionality is restored.

These may include:

changing chatbot instructions;

removing prohibited content;

correcting configuration;

securing compromised credentials;

disabling an unlawful workflow;

updating End-User disclosures; or

implementing appropriate human oversight.
13.15 Restoration of Access

Where functionality has been suspended temporarily, restoration may depend upon:

resolution of the underlying issue;

completion of reasonable security checks;

Customer corrective action;

compliance with third-party provider requirements; or

confirmation that continued access does not create an unacceptable risk.
13.16 No Guaranteed Restoration

SNOBBOT does not guarantee restoration where continued use would breach applicable law, third-party requirements, the Platform Terms or this AI Policy.
13.17 Reporting AI Safety Issues

Customers should report serious or recurring AI safety issues through the Platform’s support-ticket system.

Reports may concern matters such as:

materially harmful Outputs;

recurring hallucinations affecting an important use case;

suspected data exposure;

inappropriate chatbot behaviour;

safeguard failures;

suspected abuse;

prompt-injection vulnerabilities; or

other significant AI-related problems.
13.18 Information to Include in Reports

Where reasonably available, reports should include sufficient information to investigate the issue, such as:

affected feature;

date or approximate time;

relevant Input;

relevant Output;

chatbot or integration involved;

description of the problem; and

steps already taken by the Customer.

Customers should avoid unnecessarily including sensitive Personal Data in support reports.
13.19 Security Incidents

Suspected security vulnerabilities should be reported promptly.

Customers must not exploit a suspected vulnerability beyond what is reasonably necessary to identify and responsibly report the issue.

13.20 Personal Data Incidents

Where a reported AI incident may involve a Personal Data breach, it will also be handled under the applicable data-processing and breach provisions of the Platform Terms and Privacy Policy.

Customers remain responsible for their own legal obligations where they act as Data Controller.
13.21 Customer Incident Response

Customers deploying AI Services should maintain incident-response procedures appropriate to their use case.

For higher-risk deployments, these may include procedures to:

disable affected automation;

escalate to a human;

preserve relevant evidence;

correct inaccurate information;

notify affected personnel;

assess legal obligations; and

prevent recurrence.
13.22 End-User Complaints

Where an End User complains about a Customer’s chatbot, AI-generated communication or automated decision, the Customer remains responsible for handling the complaint where it relates to the Customer’s business or deployment.

SNOBBOT may provide reasonable technical assistance where the issue concerns Platform functionality.

13.23 Regulatory Requests

Customers remain responsible for regulatory obligations arising from their own use of AI Services.

SNOBBOT will respond to lawful requests directed to SNOBBOT in accordance with applicable law.

13.24 Preservation of Evidence

Where reasonably necessary in connection with a security incident, legal requirement or investigation, SNOBBOT may preserve relevant records for an appropriate period notwithstanding ordinary deletion schedules, subject to applicable law.

13.25 Abuse of Reporting Systems

Customers must not knowingly submit fraudulent, malicious or materially misleading reports through support or safety-reporting channels.

13.26 Enforcement and Subscription Charges

Suspension resulting from a Customer’s material breach does not automatically entitle the Customer to a refund.

Any refund, billing or termination consequences are governed by the Platform Terms and mandatory consumer rights.
13.27 Termination for Serious Misuse

Serious or persistent misuse may constitute grounds for termination under the Platform Terms.

Examples may include:

fraud;

deliberate unlawful activity;

serious security abuse;

repeated circumvention of safeguards;

intentional harmful use; or

repeated material breaches following enforcement action.
13.28 Legal Reporting

Nothing in this AI Policy prevents SNOBBOT from reporting suspected unlawful activity to competent authorities where required or permitted by applicable law.

13.29 Emergency Measures

Where SNOBBOT reasonably considers that continued operation of particular AI functionality creates an immediate and material security, legal or safety risk, SNOBBOT may temporarily disable that functionality while the issue is assessed.

13.30 Changes to Safety Measures

SNOBBOT may update safety, moderation, security and abuse-prevention measures as threats, AI technology and legal requirements evolve.

Such changes may affect how certain Inputs, Outputs or workflows are handled.

13.31 Customer Cooperation

Customers must provide reasonable cooperation where necessary to investigate a material security or misuse incident connected with their account.

SNOBBOT will not require information unrelated to the legitimate investigation.

13.32 Good-Faith Reporting

SNOBBOT will not treat a Customer’s good-faith reporting of a genuine Platform safety or security concern as misuse merely because the report identifies a weakness in the Platform.

13.33 Relationship with Platform Terms

Account suspension, termination, billing consequences, liability and dispute provisions remain governed principally by the Platform Terms.

This section establishes the additional operational framework applicable to AI safety and responsible-use enforcement.
SECTION 14 – Transparency, AI Disclosures, End-User Notices & Customer Compliance
14.1 Transparency

Customers are responsible for providing appropriate transparency concerning their use of AI Services where required by applicable law.

The level and form of disclosure may depend upon the Customer’s jurisdiction, industry, use case and the nature of the AI interaction.

14.2 AI Chatbot Disclosure

Where applicable law requires an End User to be informed that they are interacting with an AI or automated system, the Customer must provide an appropriate disclosure.

Customers must not intentionally configure a chatbot to falsely represent itself as a human where doing so would be deceptive or unlawful.

14.3 Placement of Notices

Where an AI disclosure or other notice is required, Customers should present it in a manner reasonably likely to be noticed and understood by the relevant End User.

A required disclosure should not be deliberately hidden, obscured or presented in a materially misleading manner.

14.4 Customer Identity

Customers must ensure that End Users can reasonably identify the business or organisation responsible for the chatbot or AI-enabled service where such identification is required.

White-label functionality does not permit Customers to conceal their identity where disclosure is legally required.

14.5 Privacy Information

Where an AI interaction involves collection of Personal Data, Customers are responsible for providing any privacy information required by applicable Data Protection Law.

The Customer’s privacy notice should accurately describe the relevant processing.

14.6 SNOBBOT Privacy Policy

SNOBBOT’s Privacy Policy describes SNOBBOT’s own processing activities.

It does not replace a Customer’s obligation to provide its own privacy notice where the Customer acts as Data Controller for End-User information.

14.7 Consent Notices

Where consent is required for a particular processing activity, Customers must provide sufficient information for the consent to be valid under applicable law.

The existence of an AI disclosure does not itself constitute consent to unrelated Personal Data processing or marketing.
14.8 Automated Decision-Making Notices

Where applicable law requires information to be provided concerning automated decision-making, profiling or AI-assisted decisions, the Customer is responsible for providing that information.

This may include information concerning:

the existence of automated processing;

its purpose;

relevant consequences;

applicable rights; and

available human review.
14.9 Human Contact

Where reasonably appropriate to the use case or required by law, Customers should provide End Users with a method of contacting a human representative.

This is particularly important where AI interactions concern significant complaints, disputes, rights or decisions.
14.10 AI-Generated Content Disclosure

Customers are responsible for determining whether content generated or materially altered using AI must be labelled or disclosed as AI-generated.

Requirements may differ according to:

jurisdiction;

publication platform;

type of content;

industry;

professional rules; or

intended audience.
14.11 Synthetic Media

Where Customers publish AI-generated or manipulated audio, video, images or other media capable of being mistaken for authentic content, they must comply with applicable transparency and disclosure requirements.

Customers must not remove legally required disclosures or provenance information for deceptive purposes.

14.12 Commercial Communications

Customers remain responsible for ensuring that AI-generated commercial communications are identifiable as advertising or marketing where applicable law requires such identification.

AI generation does not remove advertising, consumer-protection or marketing-law obligations.
14.13 Material Claims

Customers should ensure that material factual or commercial claims communicated through AI Services are accurate and appropriately substantiated.

This includes claims concerning:

price;

performance;

availability;

qualifications;

benefits;

guarantees;

endorsements; and

product or service characteristics.
14.14 Terms Presented to End Users

Where a chatbot communicates contractual or policy information to End Users, Customers should ensure that the information accurately reflects the Customer’s actual applicable terms.

An AI-generated summary should not replace legally required contractual documentation.

14.15 Consumer Rights

Customers using AI Services in dealings with consumers remain responsible for complying with applicable consumer-protection requirements.

AI functionality must not be used to misrepresent, conceal or unlawfully restrict mandatory consumer rights.

14.16 Regulated Businesses

Customers operating in regulated industries remain responsible for disclosures, warnings, approvals and other communications required by their regulator or professional rules.

SNOBBOT’s provision of AI functionality does not constitute regulatory approval of the Customer’s deployment.

14.17 Records of Required Disclosures

Where applicable law requires evidence that a disclosure, consent or notice was provided, the Customer is responsible for maintaining appropriate records.

Customers should not assume that Platform logs automatically satisfy every legal record-keeping requirement.

14.18 End-User Terms

Customers may need their own terms, acceptable-use rules or other conditions governing End Users who interact with their AI deployment.

SNOBBOT’s Platform Terms govern the relationship between SNOBBOT and its Customers and do not automatically replace contractual terms required between a Customer and its End Users.

14.19 White-Label Customers

White-label Customers remain responsible for legal notices and disclosures presented to their own clients and End Users.

Where a white-label Customer resells or provides access to Platform functionality, it must not make representations concerning the AI Services that materially conflict with the Platform Terms or this AI Policy.
14.20 Reseller Representations

A reseller or white-label Customer must not promise its clients that AI Services are:

error-free;

guaranteed to be accurate;

continuously available;

suitable for every regulated use;

free from third-party dependencies; or

capable of guaranteed commercial outcomes

where SNOBBOT itself provides no such guarantee.
14.21 Customer Marketing of AI Services

Customers may describe AI functionality made available through their permitted deployment, but must not make materially false or misleading claims concerning:

capabilities;

ownership;

performance;

accuracy;

security;

compliance;

certifications; or

underlying technology.
14.22 No False Regulatory Claims

Customers must not represent that use of SNOBBOT automatically makes their organisation compliant with any particular:

privacy law;

AI regulation;

cybersecurity standard;

accessibility requirement;

professional regulation; or

industry certification.

Compliance depends upon the Customer’s own deployment and circumstances.
14.23 Compliance Documentation

Where appropriate, Customers should maintain documentation concerning their use of AI Services proportionate to their legal obligations and risk profile.

This may include:

intended purpose;

relevant data sources;

human-oversight arrangements;

risk assessments;

privacy assessments;

testing;

End-User notices; and

incident records.
14.24 AI Literacy and Staff Training

Customers should ensure that personnel responsible for configuring, supervising or materially relying upon AI Services have an appropriate understanding of the relevant functionality and limitations.

For higher-risk uses, Customers should consider appropriate staff training concerning responsible AI use, privacy, security and human oversight.

14.25 Customer Policies

Customers may need internal policies governing how employees and Authorised Users use AI Services.

The appropriate controls depend upon the Customer’s organisation, industry, data and risk profile.

14.26 Changes in Law

AI-related laws and regulatory requirements may evolve.

Customers remain responsible for reviewing whether changes in applicable law affect their deployment of AI Services.

SNOBBOT may update this AI Policy or Platform functionality where reasonably necessary to respond to legal or regulatory developments.

14.27 Jurisdiction-Specific Requirements

Different jurisdictions may impose different AI transparency, privacy and automated-decision requirements.

Customers operating across multiple jurisdictions are responsible for determining which requirements apply to their activities.

14.28 Customer Professional Advice

Where the legality or regulatory status of a proposed AI deployment is uncertain, Customers should obtain appropriate independent professional advice.

SNOBBOT’s technical support does not constitute legal, regulatory, tax, medical or other professional advice.

14.29 Regulatory Cooperation

Customers remain responsible for responding to regulatory enquiries concerning their own deployment of AI Services.

SNOBBOT may provide reasonable information or assistance where required under applicable law or the Platform Terms.

14.30 End-User Questions About AI

Customers should be prepared to respond appropriately where End Users ask material questions concerning how the Customer uses AI in its own service.

SNOBBOT is not responsible for making Customer-specific representations concerning the Customer’s business processes.
14.31 Accuracy of Customer Disclosures

Customers must ensure that statements they make about their SNOBBOT deployment are materially accurate.

Customers must not falsely state that:

no third-party technology is involved;

Outputs are human-reviewed when they are not;

AI Outputs are guaranteed;

data remains exclusively within a particular jurisdiction where that has not been established; or

SNOBBOT has certified a Customer’s compliance where it has not.
14.32 Changes to Customer Deployment

Customers should update relevant End-User notices where material changes to their AI deployment make existing disclosures inaccurate or incomplete.

14.33 Responsibility for Compliance

SNOBBOT provides the Platform and associated AI functionality.

The Customer remains responsible for determining and implementing legal, regulatory and professional requirements applicable to the Customer’s particular deployment, subject always to SNOBBOT’s own obligations under applicable law.
14.34 Relationship with Other Documents

Transparency and compliance obligations under this section operate alongside:

the Platform Terms & Conditions;

the Privacy Policy;

applicable DPA provisions;

this AI Policy; and

applicable law.
SECTION 15 – Support, AI Complaints, Corrections, Policy Updates & Final Provisions
15.1 Customer Support

Customers may use the Platform’s support-ticket system to request assistance with Platform-related issues.

Support may include reasonable assistance concerning:

AI functionality;

chatbot behaviour;

account issues;

integrations;

usage or resource questions;

technical problems;

suspected errors; and

other supported Platform matters.
15.2 Support Tickets

Customers should provide sufficient information when submitting a support ticket to allow SNOBBOT to understand and investigate the issue.

This may include:

the affected feature;

a description of the problem;

relevant screenshots;

relevant error messages;

examples of affected Outputs;

approximate dates or times; and

steps taken before the issue occurred.
15.3 Sensitive Information in Support Tickets

Customers should not include unnecessary sensitive Personal Data, passwords, payment-card security information, private keys or other highly sensitive credentials in support tickets.

Where additional information is required, SNOBBOT may request it through an appropriate channel.
15.4 AI Output Complaints

Customers may report AI Outputs they reasonably believe are:

materially inaccurate;

inappropriate;

harmful;

discriminatory;

unlawful;

inconsistent with configured information; or

otherwise problematic.

SNOBBOT may investigate reported Outputs but does not guarantee that every disputed Output constitutes a Platform defect.
15.5 Investigation of AI Issues

Investigation may require SNOBBOT to review relevant technical information, configuration, Inputs, Outputs or conversation context.

Any such review will be carried out subject to applicable confidentiality, privacy and data-processing obligations.
15.6 Corrective Measures

Where SNOBBOT identifies a material Platform issue, it may take reasonable corrective measures such as:

modifying functionality;

correcting a technical defect;

adjusting safeguards;

changing configuration;

updating relevant systems;

modifying an integration; or

providing Customer guidance.

The appropriate response will depend upon the nature of the issue.
15.7 Customer Corrections

Some AI issues may arise from Customer Content, website information, chatbot instructions or configuration.

Where appropriate, Customers may be required to correct or update their own information or configuration.

15.8 No Guaranteed Individual Output Correction

Because AI systems generate Outputs dynamically, SNOBBOT does not guarantee that an individual incorrect Output can be permanently prevented from occurring again in every possible context.

Reasonable safeguards and corrective measures may reduce risk without eliminating it entirely.

15.9 Support Response Times

Unless a separate written Service Level Agreement expressly applies, support response and resolution times are not guaranteed.

SNOBBOT will seek to handle support requests reasonably according to their nature, severity and available resources.

15.10 Third-Party Issues

Where a support issue originates from a third-party provider, SNOBBOT may provide reasonable assistance but cannot guarantee the third party’s response, resolution or restoration of service.

15.11 Customer Cooperation

Customers should provide reasonable cooperation necessary to diagnose reported technical or AI-related problems.

Failure to provide sufficient information may prevent or delay investigation.

15.12 Complaints

Customers may raise complaints concerning the Platform through the available support or contact channels.

A complaint should contain sufficient information to identify the issue and the outcome being requested.

15.13 Legal and Privacy Requests

Legal, privacy or Data Subject matters may require handling outside ordinary technical support procedures.

Such matters will be handled in accordance with the Platform Terms, Privacy Policy, applicable DPA provisions and applicable law.
15.14 Intellectual-Property Complaints

Claims concerning alleged intellectual-property infringement should provide sufficient information to identify:

the relevant protected material;

the allegedly infringing material or activity;

the basis of the claimant’s rights; and

appropriate contact information.

SNOBBOT may request additional information where reasonably necessary.
15.15 Security Reports

Suspected security vulnerabilities should be reported responsibly.

Customers must not publicly expose, exploit or materially interfere with Platform systems under the guise of security testing without appropriate authorisation.

15.16 Policy Updates

SNOBBOT may update this AI Policy as the Platform, AI technology, applicable laws, regulatory expectations or responsible-AI practices evolve.

The latest version will be made available through snobbots.com or another appropriate Platform location.

15.17 Material Changes

Where a change materially affects Customers’ contractual rights or obligations, SNOBBOT will handle that change in accordance with the change and notification provisions of the Platform Terms and applicable law.

15.18 Operational Updates

Changes that clarify wording, reflect new functionality, improve safety guidance or address technical developments may be implemented without requiring a new signed agreement where permitted under the Platform Terms and applicable law.

15.19 Continued Use

Where legally permitted, continued use of the affected AI Services following the effective date of an updated AI Policy constitutes acceptance of the updated requirements.

This does not override mandatory rights requiring additional notice or consent.

15.20 Version Control

The Policy should display a “Last updated” date so Customers can identify the current published version.

SNOBBOT may retain previous versions for legal, compliance or record-keeping purposes.
15.21 Relationship with Platform Terms

This AI Policy forms part of the contractual framework governing use of the AI Services.

The Platform Terms & Conditions remain the principal agreement governing matters including:

subscriptions;

billing;

cancellation;

intellectual property;

data processing;

suspension;

termination;

liability;

indemnities;

governing law; and

dispute resolution.
15.22 Conflict Between Documents

Where there is a genuine conflict between this AI Policy and another contractual document, the order-of-precedence provisions contained in the Platform Terms apply.

15.23 No Waiver

Failure by SNOBBOT to enforce a provision of this AI Policy on one occasion does not constitute a waiver of that provision or prevent later enforcement.

15.24 Severability

If a provision of this AI Policy is found to be invalid, unlawful or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

15.25 Governing Law

The governing-law and jurisdiction provisions contained in the Platform Terms apply to this AI Policy.

This AI Policy does not create a separate governing-law arrangement.

15.26 Mandatory Rights

Nothing in this AI Policy excludes or limits rights or obligations that cannot lawfully be excluded or limited.

15.27 No Professional Advice

Information provided by SNOBBOT concerning use of the Platform, including support guidance and this AI Policy, does not constitute legal, medical, financial, regulatory or other professional advice.

Customers remain responsible for obtaining appropriate professional advice concerning their own circumstances where required.

15.28 Contact

Questions concerning this AI Policy may be directed to:

SNOBBOT SOLUTION – FZCO
IFZA Business Park
Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates

Email: info@snobbots.ae

15.29 Effective Application

This AI Policy applies to use of the AI Services from its stated effective or last-updated date and replaces any previous SNOBBOT AI responsible-use policy covering the same subject matter.

AI SERVICES & RESPONSIBLE USE POLICY

SECTION 1 – Purpose, Scope & Relationship with the Platform Terms

SECTION 2 – AI Outputs, Accuracy, Hallucinations, Human Review & Customer Responsibility

SECTION 3 – Chatbot, Website Scanning, Training Data & Deployment Rules

SECTION 4 – Lead Capture, End-User Data & Consent

SECTION 5 – WhatsApp, Messaging Integrations & Automated Communications

SECTION 6 – SEO Generator, FAQ Generator, Blog Generator & Blog-Idea Generation